Contact Center Scheduler jobs in New York

Job Summary

• The primary purpose of your job position is to provide assistance to Administration in all functions as directed/instructed by the Director of Nursing in accordance with established administrative policies and procedures. The Staff Scheduling coordinator plans and coordinates day to day staffing schedules for nursing department.

Responsibilities

• Administrative Duties and Daily Functions:
  • Develop and maintain a good working rapport with inter-departmental personnel, as well as with other departments within Mountainside, to assure that clerical services are performed in a professional manner.
  • Staff scheduling/re-scheduling as necessary. Does staffing for "out of facility" trips.
  • Attends and participates in continuing educational programs.
  • Maintains confidentiality of all pertinent resident care information.
  • Enter information into Kronos Timekeeper System. Oversees and prepares time and attendance.
  • Communicates with medical staff, nursing staff and other department supervisors.
  • Completes work timely.
  • Is subject o frequent interruptions
  • Follows all policies and procedures applicable to MRCC.
  • Cooperates with inter-departmental personnel.
  • Keeps working areas clean and clutter-free.
  • Assists in orienting new staff.
  • Provides secretarial functions for administration in absence of Administrative Assistant.
  • Uses the union contracts in daily practices.
  • Assists DON in maintaining/updating Position Manager/position control. Assists in completing PDF's for employee status changes.
  • Develops report (i.e. worked hours vs sick hours, OT and benefit time)
  • Conducts reference checks on potential employees as requested
  • Acts as backup for Hospital Nursing Dept for timekeeper system as requested; provides training as needed.
• Communication:
  • Ensures appropriate and ongoing communication to staff.
  • Uses communication to enhance quality of working environment.
• Personnel/Staff Development
  • Attends mandatory inservices.
  • Promotes a positive, friendly work environment.
• Quality Assurance:
  • Constantly strives to enhance the resident and staff experience.
  • Follows MRCC policies and procedures, including HIPAA.
  • Immediately reports unusual problem/accident/incident regarding resident care to RN/House Supervisor.
• Safety/Infection Control:
  • Is compliant with standards and regulations.
  • Reports potential outbreaks and takes appropriate measures to control/ eliminate infection control exposures.
• Other specific requirements:
  • Must have patience, tact, a cheerful disposition, and be enthusiastic.
  • Must work harmoniously with others.
  • Seeks out new methods and principles to incorporate into daily practices.
  • Creates and maintains an atmosphere of warmth, personal interest, positive emphasis, as well as a calm environment.
  • Promotes teamwork and collaboration among Mountainside staff members.
  • Is self-motivated.
• Other job duties as assigned.

Qualifications/Requirements

• EXPERIENCE
  • On the job training provided.
• 
  EDUCATION
  • Must possess, as a minimum, a twelfth (12th) grade education.
• 
  OTHER
  • Excellent computer and communication skills