Contact Center Scheduler jobs in Ohio

PURPOSE OF YOUR JOB POSITION

The primary purpose of this position is to plan, organize, develop and direct the overall operation of the Nursing Department Schedule in accordance with current federal, state, and local standards, guidelines, and regulations that govern the facility, and as may be directed by the Administrator, to ensure that the highest level of quality care is maintained at all times. Every effort has been made to identify the essential functions of this position. However, it in no way states or implies that these are the only duties you will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or is an essential function of the position.

SAFETY FACTORS:

Risk Potential to Blood/Body Fluids:

Category I: Tasks in this category involve exposure to blood, body fluids, or tissues, and require the use of personal protective equipment.

Category II: Tasks in this category involve no exposure to blood, body fluids, and/or tissues, but employment may require performing unplanned category I tasks.

Category III: these tasks require no exposure to blood, body fluids, and/or tissues, and category I tasks are not a condition of employment.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES

Administrative:

• May be responsible for data entry into the payroll system, including basic individual employee data (pay rate, benefit plan deductions, tax status, etc.) and time records needed to process each payroll.
• Manage all areas in employee scheduling activities, and assist managers and supervisors with scheduling nursing staff, including time off. May be responsible for maintaining employee attendance records.
• Print daily staffing sheets.
• Maintain budgeted daily PPD
• Assist in finding coverage for open shifts.

Employee Relations

• May be responsible for planning and implementing employee functions, such as monthly recognition events, summer picnics, obtaining discount theater tickets, and so forth.

Training & Development

• Coordinate all employee training and development efforts, including mandatory training, updates on new/revised policies and procedures, in-services, and employee orientation.
• Monitor adherence to mandatory training requirements and ensure that all employees attend required training.

Committee Functions

• Serve on various committees of the facility (i.e., Infection Control, Safety, QA, etc.) and provide written/oral reports of department services and activities as required by the committee's guidelines or direction.
• Evaluate and implement recommendations from established committees (i.e., Infection Control, Safety, QA, etc.).
• Meet with personnel, on a regularly scheduled basis, and solicit advice from inter-department supervisors concerning the operation of the department, assist in identifying and correcting problem areas, and/or the improvement of services.
• Attend department head meetings, etc., as scheduled or as may be called.

Safety and Sanitation

• Monitor adherence to safety standards, including fire safety, smoking regulations, and correct work practices (correct lifting techniques, use of safety equipment) to minimize the risk of injury.

Resident Rights

• Be an advocate for resident rights.
• Ensure that every employee receives a copy of the resident rights policy and signs an acknowledgment for it.

Working Conditions

• Works in office area(s); moves intermittently during working hours.
• Is subject to frequent interruptions.
• Is involved with residents, personnel, visitors, government agencies/personnel, etc., under all conditions and circumstances.
• Is subject to hostile and emotionally upset residents, family members, personnel, and visitors.
• Works beyond normal working hours and on weekends and holidays when necessary. On call 24 hours per day, 7 days per week.
• Is involved in community/civic health matters/projects as appropriate.
• Attends and participates in continuing educational programs.
• Rarely subject to injury from falls, burns from equipment, odors, etc., throughout the workday, as well as to reactions from dust, disinfectants, tobacco smoke, and other air contaminants.

Specific Requirements

• Must be able to read, write, speak, and understand the English language.
• Must possess the ability to make independent decisions when circumstances warrant such action.
• Must possess the ability to deal tactfully with personnel, residents, family members, visitors, government agencies/personnel, and the general public.
• Must possess leadership ability and the willingness to work harmoniously with other staff members.
• Must possess the ability to plan, organize, develop, implement, and interpret the programs, goals, objectives, policies and procedures, etc., that are necessary for a quality human resource management program.
• Must be willing to seek out new methods and principles and incorporate them into existing practices.
• May be called on to assist in the evacuation of residents during emergency situations.

Physical and Sensory Requirements (with or without the aid of mechanical devices):

• Must be able to move intermittently throughout the workday.
• Must be able to cope with the mental and emotional stress of the position.
• Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure that the requirements of this position can be fully met.
• Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and outside agencies.
• Must meet the general health requirements set forth by the policies of the facility that include a medical and physical examination.
• Must be able to relate to and work with the ill, disabled, elderly, emotionally upset, and at times hostile people within the facility.