Contact Center Scheduler jobs in Utah
Contact Center Scheduler is responsible for monitoring the contact center workload and scheduling function. Assists in analyzing contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Being a Contact Center Scheduler utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Assists in maintaining and adjusting staffing schedule assignments to maintain contact center key performance indicators. Additionally, Contact Center Scheduler may require a bachelor's degree. Typically reports to a manager. The Contact Center Scheduler work is closely managed. Works on projects/matters of limited complexity in a support role. To be a Contact Center Scheduler typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduler jobs
Contact Center Supervisor
- Serenity Healthcare
-
Utah County, UT
FULL_TIME
-
Contact Center Supervisor - Onsite
- Location: Lehi, UT**
Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.
Key Responsibilities- Utilize data-driven insights to oversee intricate processes.
- Manage performance metrics, policies, and procedures.
- Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
- Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
- Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.
- 1-3 years of proven customer service supervisor experience.
- Background in high-volume customer service leadership or call center operations.
- Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
- Genuine passion for supporting individuals facing mental health challenges.
- Demonstrated ability to make sound decisions amidst competing priorities.
- Exceptionally organized with an acute attention to detail.
- Driven and self-motivated.
- Exceptional customer service, communication, problem-solving, and de-escalation skills.
- Comfortable engaging with professionals at all levels.
- Comprehensive insurance coverage (90% premium covered by Serenity)
- Clear paths for growth and advancement
- Competitive compensation (DOE)
- No cold calling or sales involved
- Generous PTO plus 10 major holidays off
- 401K retirement plan
- Employee Referral Program
- And much more!
Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve. - Location: Lehi, UT**
- 3 Days Ago
Contact Center Supervisor
- Serenity Healthcare
-
Provo, UT
FULL_TIME
- - Onsite Location: Provo, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dyn...
- 4 Days Ago
Contact Center Representative
- HelpCloud
-
Lindon, UT
FULL_TIME
- About: We’re seeking experienced Contact Center Representatives that will be responsible for over the phone support and providing customers with top notch customer service and resolutions. Previous co...
- 4 Days Ago
Sales Manager (Contact Center)
- Fonky BV
-
Utrecht en Nijmegen, UT
FULL_TIME
- Als Sales Manager binnen ons Contact Center ga jij voor het beste resultaat. Verliezen komt niet in jouw woordenboek voor. Herken je jezelf hierin? Dan hebben we goed nieuws voor je, we zijn namelijk ...
- 6 Days Ago
Contact Center Supervisor
- Serenity Healthcare
-
Lehi, UT
FULL_TIME
- Contact Center Supervisor - Onsite Location: Lehi, UT**Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare tec...
- 8 Days Ago
Supervisor contact center
- Serenity Healthcare
-
Lehi, UT
FULL_TIME
- Contact Center Supervisor - Onsite Location : Lehi, UT Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare tec...
- 24 Days Ago
Contact Center Scheduler jobs at Popular Companies
Schedule Analyst
- Aurora Flight Sciences Corporation
-
Manassas, VA
- Schedule Analyst Job Code 3804 Assigned Aurora Location Manassas, VA Locations Manassas, VA Apply Now (https://phg.tbe.t...
- 6/11/2024 12:00:00 AM
Mainframe Scheduling Analyst
- Ensono
-
Los Angeles, CA
- Mainframe Scheduling AnalystRemote - United StatesJR010267 Position Summary The Mainframe Scheduling Analyst provides te...
- 6/11/2024 12:00:00 AM
Enterprise Scheduling Analyst
- Diverse Lynx
-
Charlotte, NC
- Enterprise Scheduling Analyst - Charlotte, NC Job Description/ Responsibilities: Enterprise Scheduling Analyst will be p...
- 6/11/2024 12:00:00 AM
Workforce Management Scheduling Analyst
- Crisis Connections
-
- Position Title: Workforce Management Scheduling Analyst Reports to: Contact Center Operations Director Job Type: Full-ti...
- 6/10/2024 12:00:00 AM
Scheduler Analyst
- KAIROS Inc
-
Charleston, SC
- KAIROS, Inc is searching for an energetic, experienced, and highly motivated Scheduler Analyst, to join our team. This p...
- 6/10/2024 12:00:00 AM
Schedule Analyst
- Winstead Management Group
-
Cincinnati, OH
- Job Description Job Description The Schedule Analyst will support Department program and project management activities. ...
- 6/10/2024 12:00:00 AM
Project Schedule Analyst
- NINE 30 CONSULTING
-
Lexington Park, MD
- About Nine 30: Nine 30 Consulting is a small business located in Lexington Park, MD that provides financial management, ...
- 6/10/2024 12:00:00 AM
Senior Scheduling Analyst
- The CSL Group Inc.
-
Middleton, MA
- The company The CSL Group Inc. (“CSL”) of Montreal, Canada is a world-leading provider of marine dry bulk cargo handling...
- 6/9/2024 12:00:00 AM
About Utah
Utah is known for its natural diversity and is home to features ranging from arid deserts with sand dunes to thriving pine forests in mountain valleys. It is a rugged and geographically diverse state that is at the convergence of three distinct geological regions: the Rocky Mountains, the Great Basin, and the Colorado Plateau.
Utah is one of the Four Corners states, and is bordered by Idaho in the north, Wyoming in the north and east; by Colorado in the east; at a single point by New Mexico to the southeast; by Arizona in the south; and by Nevada in the west. It covers an area of 84,899 sq mi ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduler jobs
$44,352 to $61,828