Contact Center Scheduling Manager jobs in Texas
Contact Center Scheduling Manager manages the contact center scheduling staff, activities, and goals. Ensures that staff has the information needed to appropriately analyze, forecast, and schedule work for the contact center. Being a Contact Center Scheduling Manager develops and oversees the scheduling systems, including process, policy, and operating structure. Responsible for the volume of work produced based on scheduling, and ensures operational goals are met regarding resource and budget targets. Additionally, Contact Center Scheduling Manager advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a director. The Contact Center Scheduling Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Contact Center Scheduling Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Manager jobs
- Radiation Therapeutic Scheduling - MD Anderson Cancer Center Careers
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United States, TX
FULL_TIME
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The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.
Schedules patient visits, physician appointments, diagnostic tests, procedures and treatments. Communicates pertinent information regarding appointments, scheduling, prepayment and financial counseling to patients, families, physicians, team members and other patient care areas. Interprets and coordinates physician orders. Prepares and maintains appointment templates and/or patient records.
Shift Timing: 9:30am - 6:00 pm
JOB SPECIFIC COMPETENCIES
Communication with patients/family and multidisciplinary teams Patient/Family Interaction:
a.Greets, orients and answers questions.
b.Advises patients and family members of available services.
c.Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.
d. Assist in maintaining a safe environment for patients, co-workers, and visitors.
Multidisciplinary Teams
a.Transcribe and coordinate physician orders
b.Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.
Record Maintenance Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
Updates relevant patient information in order to maintain an accurate patient record.
Responsible for the security and confidentiality of patient information at all times.
Handles and processes a complex and varied series of documents and situations.
Notifies appropriate personnel of patient arrival and status, via Mosaiq and CARE/OneConnect
Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments. Reconciles appointments in both Radiation Oncology scheduling systems.Quality Provides high quality services, processes, programs and products while consistently seeking ways to improve outcomes and enhance service.
Other duties as assigned
Education
Required: High school diploma or equivalent.Experience
Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Additional Information - 4 Days Ago
- FIRST SERVICE CREDIT UNION
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HOUSTON, TX
FULL_TIME
- Address: 16430 Park Ten Place, Houston, Texas 77084 Role: Manager duties include, but are not limited to managing all aspects of the Contact Center and daily operations to ensure outstanding service i...
- 2 Days Ago
- AutoNation, Inc.
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Irving, TX
FULL_TIME
- BDC Dallas Overview:We are seeking an experienced and dynamic individual to lead our Outbound Contact Center Team as a Manager. This role is pivotal in driving outbound sales and marketing initiatives...
- 9 Days Ago
- IGT Solutions
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San Antonio, TX
FULL_TIME
- Position: Operations ManagerLocation: San Antonio, TexasJob Responsibility:IGT Solutions is looking for a Operations Manager from Contact Center background to lead Digital Contact Centre Operations wi...
- Just Posted
- NextXap, Inc.
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Austin, TX
FULL_TIME
- Job DetailsJob Title: Program Manager with Contact Center SkillsLocation: Austin, TX (Onsite)Job Description: Responsibilities:- Lead multiple agile projects in the contact center domain.- Plan, execu...
- 10 Days Ago
- Abacus Plumbing, Air Conditioning and Electrical
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Houston, TX
FULL_TIME
- Overview Abacus is currently seeking a Contact Center Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every...
- 1 Month Ago
Contact Center Scheduling Manager jobs at Popular Companies
- VBeyond Corporation
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Jersey City, NJ
- Title: Customer Experience Contact Center Strategy and Operations Manager Location: Jersey City, NJ Experience in Financ...
- 6/10/2024 12:00:00 AM
- Vanguard
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Wayne, PA
- As a Workplace Contact Center Engineering Manager, you will lead a team of engineers dedicated to designing, implementin...
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- Educational Federal Credit Union
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Miami, FL
- Job Summary: The Member Contact Center Manager is responsible for the leadership of the Credit Union's Member Contact Ce...
- 6/9/2024 12:00:00 AM
- SEB Professional North America
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Irvine, CA
- Who Are We? Our passion for coffee makes SEB Professional North America a growing company! We are in the professional co...
- 6/8/2024 12:00:00 AM
- IGT Solutions
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San Antonio, TX
- Position: Operations Manager Location: San Antonio, Texas Job Responsibility: IGT Solutions is looking for a Operations ...
- 6/7/2024 12:00:00 AM
- IGT Solutions
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Philadelphia, PA
- Position: Operations Manager Location: Philadelphia, PA Job Responsibility: IGT Solutions is looking for a Operations Ma...
- 6/7/2024 12:00:00 AM
- Educational Federal Credit Union
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Miami, FL
- Job Description Job Description Job Summary: The Member Contact Center Manager is responsible for the leadership of the ...
- 6/7/2024 12:00:00 AM
- IGT Solutions
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Jacksonville, FL
- Position: Operations Manager Location: Jacksonville, Florida Job Responsibility: IGT Solutions is looking for a Operatio...
- 6/7/2024 12:00:00 AM