Contact Center Scheduling Supervisor jobs in Maine
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Contact Center Supervisor
- Superior Plus Propane Talent Acquisition
-
Maine, ME
FULL_TIME
- We are looking for a skilled Call Center Supervisor to manage daily operations and personnel aiming for maximum efficiency and cost-effectiveness. You will also ensure that technology is utilized to a maximum and that staff are well-organized and productive. As the supervisor you must be an organized, reliable and results-driven professional; have a practical mind to solve problems on the spot partnered with an ability to see the “big picture” and make improvements. The goal is to do everything possible to attain goals and achieve great results for our company. Candidate will need to live in the NNE region- NH or ME and be close to one of our local offices. JOB DESCRIPTION: Role and Responsibilities Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers Develop, coach, support and evaluate the team: Provide feedback and coaching timely Evaluate and coach back customer service skills to assure consistent quality Foster/mentor a consistent positive, cooperative, courteous, and professional attitude Manage attendance Administer disciplinary action as necessary Recognize and reward excellent team performance Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives Leading team meetings, asking questions to better understand the calls representatives are receiving, educating and coach workers regarding processes and practices, and explain expectations to employees Assisting other management team members in identifying trends and establishing call center goals Ensuring staff members are achieving desired service levels and taking corrective action, as needed · Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction Taking on other tasks or projects to support employees, other managers, and call center operations. Develop standards, processes, procedures and documentation to support quality and service goals involving triage and assignment of incoming calls to closing a call with a satisfied customer 40 plus hours and more in the heating season, potential weekend coverage during that time as well Availability between 8am-5pm, but could be different depending on the needs of the business Some travel will be required Qualifications, Criteria, Certifications, Endorsements and Educational Requirements · Bachelor’s and/or 5 years’ experience in call center management required · Your work schedule is often Monday to Friday and will include rotations for Saturday as well as on call coverage on a regular basis, hours vary based off of workload. · Ability to multitask and remain calm under pressure, especially during peak hours or intense situations · Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills · Knowledge of management principles and familiarity with company products, services, and policies · Strong coaching and leadership skills, ability to motivate employees · Decisiveness and attention to detail · Proficiency with necessary technology, including computers, software applications, phone systems, etc. · Polite, professional phone voiceSuperior Plus Propane has a vision to be the Premier Propane distribution company within the United States. To that end, we pride ourselves on delivering excellent customer service to ALL of our customers both internal and external. We have a collaborative work style and we make decisions based on analytics and best practices. Superior encourages work/life balance as seen in our above industry standard PTO program as well as the flexible work schedules we offer.Benefits:Our benefit package is designed with the employee in mind and includes: excellent health coverage, generous paid time off, flexible scheduling and much more! •Medical, dental, vision insurance - Single plan is free •Retirement planning and profit sharing •Employer paid short/long term disability •Employer funded HSA account •Employer Sponsored - Employee Assistance Program •Tuition Reimbursement - Access to in-house learning portal
- 2 Days Ago
Patient Service Contact Center Rep
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.Essential DutiesPatient Scheduling (Hospital Bas...
- Just Posted
Contact Center Representative II
- Atlantic Federal Credit Union
-
Brunswick, ME
FULL_TIME
- DescriptionAre you the Representative we're searching for? Someone who is committed to making a difference in our members’ lives. At Atlantic, we're convinced that extraordinary people are the heartbe...
- 1 Month Ago
Patient Service Contact Center Rep 1
- Central Maine Medical Center
-
Lewiston, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day.Essential DutiesPatient Scheduling (Hospital Bas...
- Just Posted
Scheduling Coordinator
- Central Maine Medical Center
-
Central, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Job Summary: The Scheduling coordinator will be...
- 6 Days Ago
Scheduling Coordinator
- Central Maine Medical Center
-
Auburn, ME
FULL_TIME
- At Central Maine Healthcare our team members are committed to providing exceptional care and experiences for our community and for each other every day. Job Summary: The Scheduling coordinator will be...
- Just Posted
Contact Center Scheduling Supervisor jobs at Popular Companies
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Onsite Contact Center Representative 1
- Our Community Credit Union
-
Shelton, WA
- As a Contact Center Representative, you and your team will provide OURCU's members with high-quality member service via ...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
- Capital One
-
Aylett, VA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
Lead Senior Manager Software Engineer - Contact Center (Senior Manager - Remote Eligible)
- Capital One
-
Bedford, MA
- Plano 1 (31061), United States of America, Plano, TexasLead Senior Manager Software Engineer - Contact Center (Senior Ma...
- 6/8/2024 12:00:00 AM
About Maine
To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West).
Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$66,830 to $92,923