Contact Center Scheduling Supervisor jobs in North Carolina
Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Contact Center Scheduling Supervisor jobs
Operations Supervisor- Contact Center
- Victra - Verizon Authorized Retailer
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Winterville, NC
FULL_TIME
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Why Join VICTRA
Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest, Every Time is the foundation for how we approach every day at VICTRA.
As the leader of the operations team everyday your mission will be to drive the center toward operational excellence. The operational supervisor role will create new and innovative programs meant to enhance the employee and gust experiences by leveraging feedback from our frontline employees and supervisors.
We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration
Here Are Your Core Responsibilities- Create and maintain all employee recognition programs.
- Contact Center supply management.
- Plan and help facilitate employee meetings.
- Center communications
- Manage training completion rates.
- Point of contact for all center technology implementations
- Call Center Reporting
- Manage a small team of operational coordinators.
- Point of contact for all facility related matters
- Manage staff meetings and action items.
- New Hire Coordination
- Knowledge management systems
- Competitive Pay
- Premium Health, Dental, and Vision Insurance
- Paid Maternity Leave
- 401K Match
- Tuition Reimbursement
- Fifty percent off Verizon Service
- VNation Disaster Relief
- Diversity, Equity, & Inclusion Team Member Resource Groups
- Career Advancement Opportunities
- 3-5 years operational experience working in call centers or large employee organizations.
- Demonstrates a systematic approach in carrying out assignments.
- Ability to propose plans of action which are timely, realistic, and positive.
- Shows finesse in situations of stress.
- Effectively manage workflow; divides work into manageable activities.
- Communicates clearly, concisely, and with confidence.
- Makes full use of computer productivity software.
- Successfully develops creative strategies.
- Gives careful attention to cost implications of decisions.
- Strongly motivated to achieve higher expectations.
- Legally authorized to work in the United States
- Associate or bachelor’s degree preferred.
- At least 18 years or older
We are proud to be an Equal Employment Opportunity Employer - and we celebrate our Team Members' differences. We do not discriminate based on race, color, age, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender (including gender identity, gender expression, and transgender), marital status, sexual orientation, sex stereotype, national origin, ancestry, citizenship, military, or veteran status, physical or mental disability, and genetic information. Different makes us better. - 1 Day Ago
Operations Supervisor- Contact Center
- Victra - PRD
-
Winterville, NC
FULL_TIME
- Why Join VICTRAVictra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Guest...
- 2 Days Ago
Contact center
- Victra
-
Winterville, NC
FULL_TIME
- Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
- 11 Days Ago
Contact center sales
- Victra
-
Winterville, NC
FULL_TIME
- Why Join VICTRA Victra is the largest Verizon authorized retailer in the United States. Our mission is to connect people to life changing technologies that help change the world. Our credo, Every Gues...
- 1 Day Ago
Systems Analyst-Contact Center
- Truist Bank
-
Raleigh, NC
FULL_TIME
- Language Fluency: English (Required)Work Shift:1st shift (United States of America)Job Grade:111Please review the following job description:Provide systems analysis support for interfacing business an...
- 1 Day Ago
Contact Center Rep
- Driven Brands Shared Services LLC
-
Remote, NC
FULL_TIME
- Company:Auto Glass Now Auto Glass Now offers fast, friendly, and convenient auto glass services. As the second largest auto glass repairer in America, our outstanding team works hard to deliver except...
- 28 Days Ago
Contact Center Scheduling Supervisor jobs at Popular Companies
Contact Center Supervisor
- DATAMARK (Texas)
-
El Paso, TX
- DATAMARK, Inc. is currently seeking a dedicated and experienced Contact Center Supervisor to join our team. As a leading...
- 6/1/2024 12:00:00 AM
Contact Center Supervisor
- Wescom Central Credit Union
-
Pasadena, CA
- Please use Firefox or Chromeinternet browserto complete this application Current Wescom Employees: Please visit the Care...
- 6/1/2024 12:00:00 AM
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/1/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 5/30/2024 12:00:00 AM
Supervisor, Contact Center
- MetaSource
-
Bristol, PA
- Job Type Full-time Description What does a Contact Center Supervisor Do? As the Contact Center Supervisor, your role is ...
- 5/29/2024 12:00:00 AM
Supervisor Contact Center
- TruGreen, Inc.
-
Lewisville, TX
- Supervises the day-to-day activities of Call Center Representatives to achieve sales budgets, ensure quality sales and d...
- 5/29/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
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Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 5/29/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 5/29/2024 12:00:00 AM
About North Carolina
North Carolina (/ˌkærəˈlaɪnə/ (listen)) is a state in the southeastern region of the United States. It borders South Carolina and Georgia to the south, Tennessee to the west, Virginia to the north, and the Atlantic Ocean to the east. North Carolina is the 28th-most extensive and the 9th-most populous of the U.S. states. The state is divided into 100 counties. The capital is Raleigh, which along with Durham and Chapel Hill is home to the largest research park in the United States (Research Triangle Park). The most populous municipality is Charlotte, which is the second-largest banking center in...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Scheduling Supervisor jobs
$65,763 to $91,444