Contact Center Scheduling Supervisor leads contact center scheduling function daily activities. Responsible for contact center workforce scheduling to ensure high utilization rate and operational needs. Being a Contact Center Scheduling Supervisor coordinates with management to forecast headcount needs and develop staffing plan. Provides recommendations for improving contact center scheduling and operations. Additionally, Contact Center Scheduling Supervisor advanced analytical skills are typically required. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Scheduling Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Contact Center Scheduling Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Description
Universal Screen Arts, Inc. is a leading omnichannel retail company committed to strengthening the connections between our customers and their loved ones by delivering “Comfort and Joy” through our products and experience. We deliver this by the joy of giving gifts to a loved one, the comfort of snuggling up with a great book or to watch an enjoyable video, or in the case of Support Plus the comfort of relieving pain or providing a solution.
We are looking for a talented Contact Center Supervisor to join our team. As the Contact Center Supervisor, you will be passionate about leading, inspiring and empowering others to build positive relationships with all of our customers. This person is agile and thrives on coaching and developing others. The Supervisor is committed to delivering the best Customer Experience to our customers, vendors, and internal team members while ensuring operational excellence in our Contact Center. The Supervisor will have a strong sense of teamwork and will collaborate with others and provide leadership and training to our Contact Center team members to ensure that all objectives are being met.
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Requirements
Apply today for immediate consideration!