Contact Center Supervisor jobs in Alabama
Recently Added Contact Center Supervisor jobs
Contact Center Supervisor
- Sequence Health
-
Cullman, AL
FULL_TIME
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We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the training process, and managing ongoing employee development/career pathing programs. They will support teams after training by monitoring their progress, ensuring that they understand and meet expectations, answering their questions, and providing them with ongoing coaching opportunities and feedback. You should be analytical, supportive, and prepared to act as a resource to development for your team. You must lead by example and invest genuinely in your team for the continued growth and success of the company, our clients, and our employees.
Who We Are
Sequence Health is a leading healthcare management company committed to serving our clients and their patients with high quality customer service using the latest computer and phone technology. We seek individuals that not only can perform work independently but also enjoy being part of a team and like to continuously learn and grow. We are growing and looking for people that want to grow with us. The mission at Sequence Health is to provide superior patient engagement solutions to healthcare organizations that significantly increase their lead capture, lead conversion to patient, and ultimately dramatically increase top line revenues while streamlining internal office operations.
To succeed as a Supervisor, you should be focused on helping your team build necessary skills and knowledge so they can better support patients and customers. You should be supportive, communicative, and attentive.
Contact Center Supervisor Responsibilities:- Hire, train, and prepare agents and Team Leads to provide high quality service
- Ensure SLAs are met, including fielding calls when there is high demand
- Ensure agents understand and comply with all departmental objectives, performance standards, and policies
- Support Team Leads and answer agent questions regarding best practices or difficult calls
- Attend and provide updates to clients during scheduled calls.
- Handle client escalations about service.
- Identify operational issues and suggest possible improvements
- Monitor and evaluate Team Lead and agent performance, providing learning opportunities, and coaching and counseling as needed
- Manage agent attendance, including time off planning, timecard corrections and attendance counseling
- Prepare reports and analyze data to assist management as they determine call center goals
- Work with other supervisors and management team members to support agents, maximize customer satisfaction and plan for growth
- Lead by example
- High School Diploma or equivalent, but more education, especially in management, is preferred
- Call center, customer service, or supervisory experience may be required
- Proficiency with technology, especially computers, software applications, and phone systems
- Exceptional verbal and written communication skills
- Ability to coach, train, and motivate employees and evaluate their performance
- Excellent problem solving, leadership, and customer service skills
- Ability to remain calm and courteous under pressure and navigate tense situations, especially during busy hours
avBsQ8yxXr - 7 Days Ago
Supervisor contact center
- Sequence Health
-
Cullman, AL
FULL_TIME
- We are searching for a dedicated, supportive Supervisor who can coach and motivate agents as they field calls from patients. The Supervisor will be involved in hiring employees, assisting in the train...
- 7 Days Ago
Contact Center Supervisor
- Cadence Bank
-
Birmingham, AL
FULL_TIME
- DescriptionWhat The Role Is Monitor and assess customer service standards of individual specialists and recommend training. Frequently communicate ideas and concerns with upper management of the Call ...
- 9 Days Ago
Contact center
- Avadian Credit Union
-
Huntsville, AL
FULL_TIME
- Apply Senior Contact Center Advocate Full-Time Huntsville, AL Contact Center Apply Job Type Full-time Description Senior Contact Center Advocate - Full-Time Rate : $23 per hour Comprehensive Benefits ...
- 11 Days Ago
Contact Center Manager
- Ashley HomeStore
-
Bessemer, AL
FULL_TIME
- Strategically lead and develop a team of 10 customer care representatives to improve and enhance the customer experience by setting and maintaining clear accountable performance measures. Help define ...
- 26 Days Ago
Contact Center Representative- WFH
- RemoteWorker US
-
Adamsville, AL
FULL_TIME
- Job DescriptionJob DescriptionDescription:Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center wit...
- 4 Days Ago
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Contact Center Supervisor
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-
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Contact Center Supervisor
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Contact Center Supervisor
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-
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Contact Center Supervisor
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-
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- Supervise daily activities of assigned agents (phone agents and/or specialty desk), managing performance against goals, ...
- 5/31/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 5/30/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 5/29/2024 12:00:00 AM
Contact Center Supervisor
- Humanhire
-
White Plains, NY
- We are seeking an experienced call center professional to join our client’s team in their customer service department. A...
- 5/29/2024 12:00:00 AM
Supervisor, Contact Center
- MetaSource
-
Bristol, PA
- Job Type Full-time Description What does a Contact Center Supervisor Do? As the Contact Center Supervisor, your role is ...
- 5/29/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$50,074 to $69,195
Most Popular Cities in Alabama for Contact Center Supervisor Jobs
What does a Contact Center Supervisor do?
Contact Center Supervisor
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
February 26, 2022
Assist with change management by training agents when there is a new or added step to a process or workflow.
January 12, 2022
Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
December 26, 2021
Participates in executing, monitoring, evaluating the coaching, training, hardware/software tool implementation, motivational and counselling programs for the team.
September 30, 2021
Contact Center Supervisor in Princeton, NJ
Demonstrated excellence in communication (written and verbal) with internal and external customers.
April 09, 2022
Contact Center Supervisor in Memphis, TN
Implements policies and procedures and recommends new approaches to effect continual area improvements.
April 07, 2022