Contact Center Supervisor jobs in Missouri
Recently Added Contact Center Supervisor jobs
Contact Center Supervisor
- mtminc
-
St. Louis, MO
FULL_TIME
- MTM is hiring a Supervisor of the Contact Center! This an onsite position located at our new St. Louis office in The Grove. The Supervisor, Contact Center (CC) is responsible for managing and coaching our Customer Service staff. This includes day-to-day activities related to the operation of the Contact Center such as assessing performance, providing feedback and giving excellent customer service to internal and external customers. The Supervisor, Contact Center leads and motivates through open communication to ensure the overall success of their staff and team. Location: 1238 S. Vandeventer St. Louis, MO 63110 Salary Min: $47,476 Salary Max: $55,000 What Will Your Job Look Like? Provide leadership and management of direct and non-direct reports Ensure ongoing collaboration with internal and external partners to ensure effective processes are in place and in line with corporate processes and goals Meet/exceed Contact Center performance expectations and goals Consistently be attentive to real time service levels within the Contact Center; taking action when needed Analyze statistical Contact Center data and work with Workforce Management to determine areas of opportunity to prevent Corrective Action Plans Ensure oversight on Contact Center specific projects that have a direct impact on the business KPI’s and goals Oversee team staffing levels and partner with People & Culture to help support recruitment efforts Host regular meetings with staff to discuss performance results, opportunities, create action plans, and promote teamwork Assist with compiling data and preparing reports Provide support on special projects as needed All you need is... High school diploma or G.E.D. equivalent College degree in a related field, preferred 1 years of previous leadership or supervisory experience required, or equivalent related experience 2 years of previous experience overseeing a team primarily made up of in person or remote agents, preferred 1 years of previous Contact Center leadership, preferred Experience in coaching, mentoring and fostering a positive work environment Even better if you have... Strong leadership, mentoring and coaching skills Tech savvy with the ability to learn how to troubleshoot technical issues while navigating multiple systems Strong analytical & strategic planning skills Maintain a strong knowledge of products and services Strong and effective communication skills • Strong organizational skills Ability to motivate and supervise people toward high productivity • Strong presentation skills; can speak across various forums and communicate to all levels of employees Ability to acquire and maintain knowledge of MTM protocols, Transportation Provider Network system, and personnel policies Proficient computer skills including Microsoft Outlook, Word, and Excel High degree of accuracy, confidentiality, and the ability to work in a fast paced environment Ability to multi-task and utilize Contact Center systems Ability to maintain high level of confidentiality Strong knowledge of Medicaid and NEMT programs MTM Incentives Health, Dental, Vision and Life Insurance plans 401(k) with a company match Paid Time Off and Holiday Pay Maternity/Paternity Leave Birthday Holiday Tuition Reimbursement MTM Perks Discount Program Leadership Mentoring Opportunities Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law. If you are in need of accommodations, please contact People & Culture. We invite you to apply for any of our open positions and look forward to providing you an opportunity to develop your career as a member of our team.
- 7 Days Ago
Contact Center Representative
- KC CARE Health Center
-
Kansas, MO
FULL_TIME
- POSITION SUMMARY The Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient ap...
- 17 Days Ago
Bilingual Contact Center Representative
- KC CARE Health Center
-
Kansas, MO
FULL_TIME
- POSITION SUMMARY The Bilingual Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling ...
- 17 Days Ago
Contact Center Representative
- Animal Medical Center of Mid-America
-
St. Louis, MO
FULL_TIME
- We are currently seeking a Contact Center Representative with high volume call center experience, for our Animal Medical Center of Mid-America (AMCMA) St. Louis City Location. Contact Center Represent...
- 18 Days Ago
Contact center agent
- Panasonic
-
Bridgeton, MO
FULL_TIME
- The Contact Center Agent is responsible for being the first point of contact for the Hussmann customer base. This agent will utilize the basic applications and resources to determine customer requirem...
- 2 Days Ago
Contact Center Representative
- KANSAS CITY CARE CLINIC
-
Kansas, MO
FULL_TIME
- POSITION SUMMARY The Contact Center Representative answers and fields various types of calls while being familiar with the different KC CARE departments. Responsibilities include scheduling patient ap...
- 7 Days Ago
Contact Center Supervisor jobs at Popular Companies
Contact Center Supervisor
- CDR Maguire
-
Miami, FL
- Contact Center Supervisor will assist remote agents as they answer questions, handle daily concerns, and provide support...
- 6/11/2024 12:00:00 AM
Patient Contact Center Representative
- VSP Vision
-
Tampa, FL
- Eye Doctor's Optical Outlets, a VSP Vision company, has been supporting the eye health of the central Florida community ...
- 6/10/2024 12:00:00 AM
Supervisor - Contact Center
- Hackensack Meridian Health
-
Neptune, NJ
- Description: Our team members are the heart of what makes us better. At Hackensack Meridian Health we help our patients ...
- 6/10/2024 12:00:00 AM
Supervisor, Benefits Administration Services
- Conduent
-
Chesapeake, VA
- About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of...
- 6/10/2024 12:00:00 AM
Supervisor, Contact Center
- Travis Credit Union
-
Vacaville, CA
- Contact Center Management is responsible for ensuring outstanding and professional member service via Contact Center cha...
- 6/9/2024 12:00:00 AM
Contact Center Supervisor
- State Bank of India (California)
-
- The State Bank of India (California) offers a competitive compensation based on experience and benefit package which inc...
- 6/8/2024 12:00:00 AM
Supervisor, Contact center
- Global Payments, Inc.
-
Columbus, GA
- Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our p...
- 6/8/2024 12:00:00 AM
Team Lead Contact Center- 2nd Shift
- Versiti, Inc.
-
Indianapolis, IN
- Overview: Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognize the gifts of blood ...
- 6/8/2024 12:00:00 AM
About Missouri
Missouri is landlocked and borders eight different states as does its neighbor, Tennessee. No state in the U.S. touches more than eight. Missouri is bounded by Iowa on the north; by Illinois, Kentucky, and Tennessee across the Mississippi River on the east; on the south by Arkansas; and by Oklahoma, Kansas, and Nebraska (the last across the Missouri River) on the west. Whereas the northern and southern boundaries are straight lines, the Missouri Bootheel protrudes southerly into Arkansas. The two largest rivers are the Mississippi (which defines the eastern boundary of the state) and the Misso...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Contact Center Supervisor jobs
$52,058 to $71,936
Most Popular Cities in Missouri for Contact Center Supervisor Jobs
What does a Contact Center Supervisor do?
Contact Center Supervisor
Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
February 26, 2022
Assist with change management by training agents when there is a new or added step to a process or workflow.
January 12, 2022
Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of the position.
December 26, 2021
Participates in executing, monitoring, evaluating the coaching, training, hardware/software tool implementation, motivational and counselling programs for the team.
September 30, 2021
Contact Center Supervisor in Princeton, NJ
Demonstrated excellence in communication (written and verbal) with internal and external customers.
April 09, 2022
Contact Center Supervisor in Memphis, TN
Implements policies and procedures and recommends new approaches to effect continual area improvements.
April 07, 2022