Contact Center Traffic and Scheduling Analyst jobs in the United States

Concierge Contact Center is looking for individuals that want to join a company that is growing and expanding monthly. We are looking for Scheduling Specialists that will be a positive addition to our team.

Our Scheduling Specialists are high energy, can handle growth and change with ease and love a challenge.

We have an extensive training program and high supervisor to Specialists ratio throughout the company.

The great advantage of working at Concierge Contact Center:

• We are a company that is growing and expanding constantly.

• We hope that you choose to make a career with us, but our previous employees have found careers running the front office of doctors, dentist and lawyers offices.

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• Hours Available

• Monday - Friday: Shifts as late as 9 pm

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Daily Tasks:

• Handle phone calls for businesses from coast to coast

• Schedule appointments and prepare clients for appointments

• Deliver customer service to caller that meets our client’s standards

• Interacting with Computers

• Performing Administrative Activities

• Working Directly with the Public

• Getting Information

• Communicating with Supervisors, Peers, or Subordinates*

*Requirements:

• Excellent computer skills. Specialists must be able to type proficiently and quickly. Must be able to master many computer programs and move between them with speed and accuracy.

• Communication skills. Specialists must speak and write clearly so that others may understand them.

• Customer-service skills. Specialists represent an organization. As a result, you should be courteous, professional, and helpful toward the public and customers.

• Integrity. Specialists may handle client and patient data, especially in medical and legal offices. You must be trustworthy and protect their clients’ privacy.

• Interpersonal skills- Specialists should be comfortable interacting with people, even in stressful situations.

• Organizational skills. Specialists’s take messages, schedule appointments, and maintain files. You need good organizational skills to manage their diverse responsibilities.

• Good attendance record. We provide an amazing service for our clients and Specialists must be present and on time for their hours in order to provide that service.

Employment Requirements

• Must be able to pass felony background check

• Must have prior experience working with computers

• You will be given a typing test and you must be proficient in typing

• Must have previous job experience that can be verified

Job Types: Full-time, Part-time

Pay: From $14.00 per hour

Expected hours: 8 – 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Healthcare setting:

• Dental office
• Hospital
• Medical office
• Med spa

Medical specialties:

• Nephrology

Schedule:

• 4 hour shift
• 5x8
• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Every weekend
• Holidays
• Monday to Friday
• Overtime

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 3 years (Required)

Shift availability:

• Night Shift (Preferred)
• Day Shift (Preferred)

Work Location: In person