Contact Center Traffic and Scheduling Analyst jobs in Arizona
Contact Center Traffic and Scheduling Analyst analyzes contact center patterns, including volumes, trends, attrition rates, and contact center representative productivities. Utilizes the analysis results to forecast contact center workload and builds scheduling plans to meet business objectives. Being a Contact Center Traffic and Scheduling Analyst ensures customer satisfaction by monitoring, balancing, and redirecting inbound traffic in a timely manner. Collaborates with other teams when overflow occurs, and inbound traffic must be redirected. Additionally, Contact Center Traffic and Scheduling Analyst utilizes call volume reports to coordinate and complete capacity planning within the contact center. Evaluates historical and recent performance and statistics to identify trends. Makes recommendations on how to maintain contact center key performance indicators. Typically requires a bachelor's degree. Typically reports to a manager. The Contact Center Traffic and Scheduling Analyst occasionally directed in several aspects of the work. Gaining exposure to some of the complex tasks within the job function. To be a Contact Center Traffic and Scheduling Analyst typically requires 2-4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Contact Center Traffic and Scheduling Analyst jobs
- E*Pro Inc
-
Chandler, AZ
FULL_TIME
-
Company Description
E*Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.
Job Description
Hi,
We do have a Contract opportunity for Contact Center QA Analyst with our implementation partner. Please share your updated resume ASAP. Here goes the Job Description:
Job Title Contact Center QA Analyst
Job Location: Chandler, AZ
Job Type: Contract (12-18 months)
Rate: Negotiable
*** Citizen, GC, EAD-GC, H4, L2 & TN & Canadian Visa Only ***
Required Skills:
· Prior QA testing experience with Contact Center applications.
· Hands on NICE Interaction Recording and Analytics testing and/or development/engineering experience.
· Must have hands on IP telephony and/or routing QA experience: (e.g. Genesys, Cisco, Aspect).
· Able to read logs in UNIX.
· Intermediate SQL skills.
· HP QC/ALM hands on experience.
· Financial & PM experience is desired.
Regards,
Anthony
E*Pro Inc.
Iselin, NJ.
Tel: 732-283-0499 x 538 Fax: 732-283-0489
aanthony@epro-consultingdotcom
Additional Information
All your information will be kept confidential according to EEO guidelines.
- 12 Days Ago
- Navajo Tribal Utility Authority
-
Fort Defiance, AZ
FULL_TIME
- MINIMUM QUALIFICATIONS REQUIRED: Associate's Degree in Administration, Customer Service or Related Field. 5 years call center experience. 2 years in a supervisory capacity. Knowledge and understanding...
- 3 Days Ago
- TEKsystems
-
Tempe, AZ
FULL_TIME
- *TEKsystems in partnership with One Medical* Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appoi...
- 4 Days Ago
- Adobe Population Health
-
Phoenix, AZ
FULL_TIME
- About Adobe Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity a...
- 5 Days Ago
- Adobe Care And Wellness LLC
-
Phoenix, AZ
FULL_TIME
- ABOUT ADOBE Adobe Population Health (APH) is a women-owned health solutions company founded in 2018 and committed to positively impacting the lives we touch. The company has a culture of inclusivity a...
- 6 Days Ago
- Stellar IT Solutions LLC
-
Phoenix, AZ
FULL_TIME
- Job Title : Contact Center Architect JobLocation : 100% Remtoe Interview : Virtual Job Duration : 12 Months This role involves collaborating with IT Product andBusiness teams as well as senior executi...
- 1 Day Ago
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-
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- American Behavioral Solutions
-
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- Job Description American Behavioral Solutions is searching for passionate, highly motivated and organized individuals to...
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- TekJobs
-
Alpharetta, GA
- Required Skills: Tier2 Support. Focus on Outage and Incident tickets passed from T1- team 12*5 and 24*7 on Call. Analyst...
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- Iron Bow Technologies
-
Manassas, VA
- Iron Bow Technologies is for people who believe trust is paramount, transformation is embraced, and the future is here, ...
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