Contact Center Traffic and Scheduling Analyst jobs in Nebraska

Do you want to work on a great team, serving great members?

Would you like to be rewarded for your Spanish language skills?

If so, we have an opportunity for you!

Bilingual Contact Center Representative

Cobalt Credit Union - Headquarters

7148 Towne Center Parkway

Papillion, NE 68046

As our contact center representative, you will answer members questions and calls each day. You will provide exceptional service to our members, resolving problems and recommending solutions. To thrive in this role, you must be driven to help others and provide exceptional service.

Cobalt Credit Union, based in Papillion, Nebraska, employs over 250 team members throughout our twenty-seven locations. Cobalt Credit Union was established in 1946 to serve the military and we now offer our services to all community members within the counties that we serve. As a not-for-profit company, our mission is to be our members' trusted financial partner providing tailored solutions to support them throughout their life events. As an organization we believe in developing our employees through ongoing training and individualized coaching. We are a family oriented culture who cares about our employees and we pride ourselves on offering our employees growth opportunities within the organization.

You’re the person our members look to for guidance and support. You will represent the credit union as you communicate with our members, your teammates and the communities we serve. It’s important that you use sound judgement when making decisions and stay calm under pressure.

Equal Opportunity Employer/Vet/Disabled

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• Financial Institution: 1 year (Preferred)
• call center: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person