Counter and Rental Clerk jobs in Illinois

JOB DUTIES:
* Assist rental customers in a polite, friendly and professional manner whether in person or on the phone
* Ask customer questions to determine their rental needs and recommend proper equipment - Provide alternative suggestions if appropriate
* Prepare rental forms and contracts by obtaining customer signature and other information as required
* Explain rental fees and provide information about rented items such as operation of equipment and safety features
* Answer telephone and receive orders by phone
* Resolve customer problems and answer questions
* Schedule equipment delivery and pickups and assists customer with the loading and unloading of equipment when necessary
* Daily audits of open contracts and call overdue rentals
* Complete rental transactions on (rental software) and perform basic tasks including, checking equipment rates and availability, creating rental quotes, reserving equipment, opening/closing rental contracts, scheduling equipment deliveries/pickups, emailing quotes/reservations/contracts to customers

OTHER TASKS AND RESPONSIBILITIES:
* Clean showroom floor and equipment - Arrange showroom displays - Keep shelves organized, stocked and clean
* Report safety violations to supervisor
* Adhere to all company policies, procedures, rules and regulations in written or verbal form
* Comply with government safety requirements and other regulations and security in store
* Attend department, store and safety meetings
* Perform other duties as requested

WORKING CONDITIONS:
* Must be able to sit or stand for long periods of time
* The job requires constant interaction with the public
* May have exposure to chemicals, including but not limited to gasoline, diesel fuel, propane, kerosene, and cleaning solvents
* Most work will be indoors with limited exposure to outside elements
* Some Saturday work required

EDUCATION, SKILLS & REQUIREMENTS:
* A high school diploma or equivalent GED is preferred but not required.
* Must be able to lift/move approximately 50-70 lbs.
* Customer Service Aptitude
* Strong telephone skills
* Effective written and oral communication skills
* Valid driver's license and clean driving record
* Equipment rental industry experience preferred

* Point of Rental software experience preferred
* Experience as inside sales representative, rental counter sales representative, auto parts sales representative, equipment dispatcher, truck dispatcher, construction foreman, or similar role preferred