Credit and Collections Representative jobs in Illinois

Scott Credit Union is calling all collections, call center, and customer service professionals who are interested in a full-time Collections Consultant job in the Collinsville, IL area to apply to join our amazing Collections team! This Collections Consultant position works Monday – Friday normal business hours, with a Saturday rotation as scheduled. 

Purpose, Mission, Vision, Values

At Scott Credit Union, we are committed to upholding our purpose, mission, vision, and values. Our Purpose guides everything we do as an organization and is supported by our actionable Mission, Vision, and Values. If our chosen purpose, mission, vision, and values resonates with you and you want to find meaning in your work, we hope you will apply to become a part of our team!

Purpose:
To be with our members through every phase of their financial journeys, providing financial solutions that support them, their families, and their communities.
 
Mission:
Members. Value. Community.
 
Vision:
Building Better Financial Futures.
 
Values:
Accountability - we take pride and ownership in all we do.
Diversity - we are committed to fostering a diverse, equitable, and inclusive work environment.
Growth - we encourage the professional development of our employees.
Integrity - we maintain the highest ethical standards.
Service Excellence - we are devoted to continuously "WOW"ing our members and colleagues through the 3e Promise.

Why You Should Join Our Team 

Scott Credit Union is a recipient of the St. Louis Post-Dispatch Top Workplaces Award 2023, the tenth time since 2012. This year, SCU was recognized as one of the Top Workplaces for our dedication to our people-first culture. The Top Workplaces award highlights SCU’s commitment to creating a positive and supportive work environment, where employees thrive and contribute to the organization’s overall success. Our team is our #1 priority, and we are proud to offer great benefits and perks, such as 11 paid holidays, competitive paid time off (PTO), Short-Term Disability (STD) that includes maternity leave, 401k with employer match, medical, dental, vision, and other insurance options, educational reimbursement program, employee assistance programs, opportunities for career advancement, casual “dress for your day” dress code, a positive team-oriented culture, and much more! A comprehensive benefit guide with a full list of our benefits can be found on our career page, scu.org/careers/.

The Day to Day as a Collections Consultant

Collections Consultants are responsible for notifying or locating members with delinquent accounts and attempting to secure payment.  A typical day will look like:

• Assisting in the collection and recovery of funds owed to Scott Credit Union, and seeing that members maintain adequate insurance coverage on the collateral
• Mailing form letters to members to encourage payment of delinquent and overdrawn accounts
• Conferring with members by telephone in attempt to determine reason for overdue payment and reviewing terms of repayment
• Conducting inbound and outbound calls while maintaining call ques
• Negotiating repayment plans
• Recording information about financial status of members and status of collection efforts
• Suggesting repossession or credit privilege cessation, or turning over account to Collections management for further action
• Sorting and filing correspondences
• Skip tracing members to new addresses by inquiring at post office, questioning individuals who may have information about the members’ whereabouts, and other skip tracing processes
• Contacting members with insufficient or no insurance on the collateral to obtain required insurance coverage or to recommend repossession or exceptions to Scott Credit Union requirement
• Receiving payments and posting amount paid to members’ accounts when received from an insurance company
• Acting as liaison between Collections and SCU insurance company
• Assisting in preparing monthly reports for the Board and Senior Management
• Working as a team to achieve department goals

Are You a Good Fit?

Ask yourself the below questions to help determine if this job is the right fit for you.

• Do you enjoy engaging with people and providing exceptional customer service?
• Are you a positive person who enjoys working as part of a team?
• Are you organized while maintaining accuracy and completing tasks?
• Do you enjoy working in a diverse environment with diverse members?
• Do you take pride and ownership in all that you do?
• Are you looking for a job where you can develop professionally?

If you answered yes to these questions, we hope you apply!

To Be Considered, You’ll Need:

• A High School Diploma or GED
• One year of experience working in a Collections, Call Center, or Customer Service environment
• Personal computer experience, including Microsoft Office products

Preferred Qualifications That Could Set You Ahead:

• Delinquent mortgage account knowledge

Pay Range/Salary Range:

• The typical pay range for this role is $18.00 to $23.50 per hour.  

 Are You Ready to Join Our Team?

If this sounds like the right opportunity for you, we hope you apply today! If selected as a candidate, next steps may include a phone interview to go over the basics and/or an in-person interview to learn more about your experiences and qualifications.