Credit Card Fraud Investigator jobs in the United States

Position Summary

Summary of Essential Job Functions

• Demonstrate a strong understanding and the ability to identify all types of financial fraud and/or related functions.
• Alert focus on processes and findings used to investigate and evaluate identified unusual activity.
• Perform review of cases to fully identify, mitigate and report potential fraudulent activity.
• Ability to perform root cause analysis and provide results to the various lines of business.
• Follow policies, procedures, and use sound judgment in reviewing and responding through the appropriate channels.
• Ability to professionally communicate with internal departments and external banking industry contacts in order to provide support and guidance.
• Demonstrate a thorough comprehension of all client related products (both current and forthcoming).
• Process monetary and non-monetary adjustments when required.
• Compile and maintain comprehensive case files in an orderly fashion.
• Observe and ensure adherence to all of the organization’s policies and procedures as stated in policy and procedures.
• Suggest process improvements and strategies to reduce fraud.
• Prepare presentations for WBR, MBRs, and the like.
• Perform other duties as assigned.

Position Requirements

• Strong verbal/written communication and organizational skills
• Problem resolution / investigative abilities and detail oriented
• Ability to maneuver efficiently and effectively in a Windows environment, account maintenance systems and relevant external industry platforms
• Self-starter with proven demonstrated leadership skills, the ability to provide direction to others and superior time management skills essential.
• Advanced in Microsoft Office (Word, Power Point and Excel)
• SQL a plus.