Credit Card Fraud Investigator jobs in Delaware
Credit Card Fraud Investigator investigates suspected fraudulent use of credit cards issued by the organization. Interviews individuals involved and coordinates investigations with law enforcement personnel. Being a Credit Card Fraud Investigator analyzes loss trends and makes recommendations to prevent further loss. Requires a bachelor's degree. Additionally, Credit Card Fraud Investigator typically reports to a supervisor or manager. The Credit Card Fraud Investigator gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Credit Card Fraud Investigator typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Credit Card Fraud Investigator jobs
Card Fraud/Servicing Lead
- City National Bank
-
Newark, DE
FULL_TIME
-
CARD FRAUD/SERVICING LEAD
Hybrid Schedule: 2 Days in office & 3 days remotely
Tue-Sat 12p-9p ET
WHAT IS THE OPPORTUNITY?
The Card Fraud/Servicing Lead will monitor the workflow of colleagues who handle inbound and outbound calls, as well as, perform near/real-time fraud monitoring utilizing multiple systems, exercising judgment, conducting research and executing decisions, to prevent fraud usage in a 24/7 environment. The CFS Lead will support all department functions as needed. Responsible for training, motivating and supporting colleagues; handling escalated client calls, reviewing daily work and reports, to identify and verify potentially fraudulent activities with clients. Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies. Support Reg. E/Z claim and dispute processes by entering claim details into database. Work schedule will be assigned based on business operation needs, which may include swing shift, weekends and/or holiday schedules.
What You Will Do- Perform near/real-time fraud monitoring utilizing multiple systems/applications, exercising judgment and decisions, to prevent and detect fraud usage of ATM/Debit/Commercial and Consumer Credit cards/Zelle/RTP/Bill pay/External Transfer.
- Reviews daily reports to identify and verify potential fraudulent activities with clients.
- Close cards and order replacements as needed.
- Regularly communicates with external and internal clients. Responding to calls from customers to explain card related services, procedures and policies.
- Support Reg. E/Z claim and dispute processes by entering claim details into claim system.
- Perform review on deposited checks for negotiability and make hold decision for the fast deposit-mobile process.
- Work schedule will be assigned based on business operation needs, which may include swing shift, weekends and/or holiday schedules.
- Review reports and document coaching opportunities to be reviewed by Leadership and addressed with colleagues
- Perform miscellaneous duties as assigned by Leadership.
- Minimum 3 years of branch or back office banking experience required.
- Minimum 1 yr. of general office or accounting experience required.
- Must be able to trouble shoot and resolve client concerns
- Effective interpersonal, customer service and communication skills to interact effectively with all levels of bank personnel and clients.
- Must possess desire to assist clients with a variety of client service-related issues in a fast-paced, independent, telephone based service environment with an emphasis on quality.
- Ability to sit for prolonged periods of time.
- Must be flexible to handle multiple tasks simultaneously.
- Must be able to work accurately and effectively in a fast-paced, deadline-oriented environment.
- Must be self-motivated and be capable of working both independently as well as in a team.
- Experience using Microsoft Office (Excel, Word, Access)
Starting base salary: $25.93 - $41.43 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.- To be considered for this position you must meet at least these basic qualifications The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks.
INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT
City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'
About City National
We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to drive phenomenal growth today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.
#CA-ST
- 3 Days Ago
Card Fraud Customer Service
- Discover Financial Services
-
Newark, DE
FULL_TIME
- Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
- Just Posted
Card Fraud/Servicing Lead
- City National Bank
-
Wilmington, DE
FULL_TIME
- CARD FRAUD/SERVICING LEAD WHAT IS THE OPPORTUNITY?The Card Fraud/Servicing Lead will monitor the workflow of colleagues who handle inbound and outbound calls, as well as, perform near/real-time fraud ...
- 2 Months Ago
Spanish Card Fraud Customer Service
- Discover Financial Services
-
Newark, DE
FULL_TIME
- Discover. A brighter future. We offer 100% remote, combo, or on site - it’s your choice! And… After you join the team, Discover will provide eligible employees with a one-time allowance of $500 to cov...
- Just Posted
Small Business Card Fraud Representatives
- Bank of America
-
Newark, DE
FULL_TIME
- Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we...
- 20 Days Ago
Supervisor I Card Fraud/Svcg
- City National Bank
-
Wilmington, DE
FULL_TIME
- SUPERVISOR I CARD FRAUD/SVCG WHAT IS THE OPPORTUNITY?The Card Fraud /Servicing Supervisor is responsible for effectively managing, developing, mentoring and motivating colleagues involved in Card Serv...
- 2 Months Ago
Credit Card Fraud Investigator jobs at Popular Companies
Credit Review Officer
- Vantage Bank
-
Mcallen, TX
- JOB CLASSIFICATION Full / Part-time: Full-time Hours Per Week: 40 Location: 1801 South 2nd Street McAllen, TX 78503 The ...
- 6/12/2024 12:00:00 AM
Credit Checkers
- Business Degree Central
-
Charleston, WV
- The states with the most job growth for Credit Checker are **Utah, Florida, and Washington**. Watch out if you plan on w...
- 6/11/2024 12:00:00 AM
Senior Commercial Credit Reviewer
- JCW
-
New Canaan, CT
- JCW is partnering with a rapidly growing commercial bank in New Canaan, CT to find a Senior Commercial Credit Reviewer. ...
- 6/10/2024 12:00:00 AM
Credit Reviewer II
- Capital Farm Credit
-
Bryan, TX
- Description/Job Summary LOCATION: + This position can be located in any Capital Farm Credit office location with office ...
- 6/9/2024 12:00:00 AM
Dispute Analyst
- Pyramid Consulting, Inc
-
San Antonio, TX
- Immediate need for a talented Dispute Analyst. This is a 12+ months Contract opportunity with long-term potential and is...
- 6/8/2024 12:00:00 AM
Credit Review Officer
- Vantage Bank
-
Hondo, TX
- JOB CLASSIFICATION Full / Part-time: Full-time Hours Per Week: 40 Location: 1401 19th Street Hondo TX 78861 The position...
- 6/8/2024 12:00:00 AM
Credit Review - Vice President
- JPMorgan Chase
-
Columbus, OH
- As the Consumer Credit Review Vice President, you will be responsible for coverage of assigned credit card portfolios wi...
- 6/8/2024 12:00:00 AM
Sr Vice President, Credit Review
- BEAL NEVADA SERVICE CORPORATION
-
Plano, TX
- Job Description Job Description Summary: The Sr Vice President, Credit Review is charged with steering the strategic man...
- 6/8/2024 12:00:00 AM
About Delaware
Delaware is 96 miles (154 km) long and ranges from 9 miles (14 km) to 35 miles (56 km) across, totaling 1,954 square miles (5,060 km2), making it the second-smallest state in the United States after Rhode Island. Delaware is bounded to the north by Pennsylvania; to the east by the Delaware River, Delaware Bay, New Jersey and the Atlantic Ocean; and to the west and south by Maryland. Small portions of Delaware are also situated on the eastern side of the Delaware River sharing land boundaries with New Jersey. The state of Delaware, together with the Eastern Shore counties of Maryland and two co...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Fraud Investigator jobs
$35,184 to $50,477