Credit Card Operations Clerk, Sr. jobs in Massachusetts
Credit Card Operations Clerk, Sr. controls the issuance and renewal of credit cards by the organization. Maintains inventory of blank cards and sends cards to be imprinted as needed. Being a Credit Card Operations Clerk, Sr. verifies names and account numbers on cards and mails completed cards to customers. May require a high school diploma or equivalent. Additionally, Credit Card Operations Clerk, Sr. typically reports to a manager or head of a unit/department. The Credit Card Operations Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Credit Card Operations Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Clerk, Sr. jobs
AVP, Card Services Manager
- Hanscom Federal Credit Union
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Littleton, MA
FULL_TIME
-
Job Details
Description
It’s an exciting time to be at Hanscom Federal Credit Union!
As a member of our Card Services Department, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.
Who We Are – Hanscom Federal Credit Union- Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
- Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
- Teamwork – we are in this together and we all benefit from our success.
- Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
- Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.
- A full-time, permanent position that will reward you through an annual bonus program.
- Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
- A flexible hybrid work schedule environment.
- We are committed to fostering career growth and development – when you join our organization it’s not just a job.
- We look to develop your skills aligned to our business needs and help you progress in your career.
You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.
What You'll Do- Oversee the daily operations of the department. Manage staffing schedule to ensure appropriate staff coverage.
- Manage all aspects of the credit union’s outsourced ATM Managed Services Program. Act as primary point of contact for ATM installations, upgrades, and ongoing support.
- Develop, implement, and maintain all card services departmental procedures. Review, recommend, and implement new methods and processes to enhance the effectiveness and efficiency of the card services department.
- Monitor and maintain fraud control program and risk management tools to assist in the prevention of plastic card fraud. Analyze card fraud data to identify trends and develop strategies to proactively minimize member service impact as well as future exposures and losses.
- Serve as the primary liaison with third-party vendors that support the credit union’s card services program (MasterCard, PIN Networks, Core Processor, Card Processor and Plastic Card Production).
- Manage system parameters within the following platforms: Card Processor Platform; Card Networks Platforms; Fraud Control Platform; and Core Database Plastic Card Platform.
- Collaborate and maintain an open dialogue with the branch network, member engagement center, and other internal departments.
- Exercise the usual authority of a manager in matters regarding hiring, staffing, performance appraisals, promotions, salary recommendations and terminations. Responsible for setting the tone for and supporting a learning environment than encompasses coaching, training and cross-training accordingly.
- Ensure exceptional service is provided to members and employees. Review and resolve special card related issues, concerns, requests, problems, and complaints.
- Ensure adherence to all government regulations and card network rules and regulations.
- Participate in special projects and task force teams as appropriate.
- Maintain current knowledge of all credit union products and services. Actively promote credit union products and services.
- Assume additional responsibilities as requested.
8 to 10 years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
Strong analytical and operational background. Ability to read and interpret specific directions paying special attention to detail.- Results driven, member service oriented, self-motivated and able to work independently.
- Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment while maintaining integrity of confidential information.
- Solid problem solving and decision making skills. Ability to deal with complex problems involving multiple facets, variables and situations where only limited standardization exists.
- Solid understanding of Regulation E and Visa/MasterCard No Liability compliance. Previous experience with chargeback processing/dispute resolution.
- PCI compliance knowledge preferred.
- 3 Days Ago
Staff Software Engineer (Backend), Square Credit Card
- Block
-
Boston, MA
FULL_TIME
- Company DescriptionSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymi...
- 18 Days Ago
SR Credit Analyst
- Greenfield Savings Bank
-
Greenfield, MA
FULL_TIME
- Sr. Commercial Credit Analyst Job SummaryThe Senior Commercial Credit Analyst reports to the Commercial Credit Officer and will be primarily responsible for preparing written analyses of new commercia...
- 7 Days Ago
Sr Credit Review Manager
- Citizens Bank
-
Westwood, MA
FULL_TIME
- This job offer is not available in your country. Sr Credit Review Manager Audit Westwood, Massachusetts; Iselin, New Jersey; Chicago, Illinois; Johnston, Rhode Island 2 hours ago
- Just Posted
Sr Credit Analyst III
- Main Street Bank
-
Marlborough, MA
OTHER
- Job Details Level: Experienced Job Location: Headquarters - Marlborough, MA Position Type: Full Time Salary Range: $90,000.00 - $110,000.00 Salary/year Job Category: Finance DescriptionTitle: Senior C...
- 16 Days Ago
Sr. Director/VP, Project & Portfolio Strategy
- Curie Bio Operations, LLC
-
Boston, MA
FULL_TIME
- Company Overview Curie.Bio is a founder-focused seed-stage venture firm combined with an industry-grade therapeutics accelerator focused on one thing: helping entrepreneurial founders launch viable th...
- 30 Days Ago
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Operations Administrator
- InTrack Investment Management, Inc.
-
South Burlington, VT
- Position Overview: InTrack Investment Management, Inc., located in South Burlington and Norwich, Vermont, is on the look...
- 6/9/2024 12:00:00 AM
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- Randstad
-
Midway, GA
- Looking for an office administrative role in Midway, GA? Join this team of hustling, inviting individuals and apply toda...
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- Ascendo Resources
-
Boca Raton, FL
- Our client is a Loan Portfolio Management and Risk Advisory firm, they are seeking an Operations Administor who will be ...
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- Western American Foods
-
Carson City, NV
- Job Description Job Description Western American Foods is a small company that deals with Frozen Fruit Concentrates. We ...
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- CRSG Construction & Realty Services Group
-
New York, NY
- Job Description Job Description Position Overview: The Operations Manager is responsible for overseeing and optimizing v...
- 6/7/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Clerk, Sr. jobs
$46,947 to $59,265