Credit Card Operations Supervisor jobs in Massachusetts
Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Credit Card Operations Supervisor jobs
AVP, Card Services Manager
- Hanscom Federal Credit Union
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Littleton, MA
FULL_TIME
-
Job Details
Description
It’s an exciting time to be at Hanscom Federal Credit Union!
As a member of our Card Services Department, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.
Who We Are – Hanscom Federal Credit Union- Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
- Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
- Teamwork – we are in this together and we all benefit from our success.
- Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
- Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.
- A full-time, permanent position that will reward you through an annual bonus program.
- Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
- A flexible hybrid work schedule environment.
- We are committed to fostering career growth and development – when you join our organization it’s not just a job.
- We look to develop your skills aligned to our business needs and help you progress in your career.
You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member. You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.
What You'll Do- Oversee the daily operations of the department. Manage staffing schedule to ensure appropriate staff coverage.
- Manage all aspects of the credit union’s outsourced ATM Managed Services Program. Act as primary point of contact for ATM installations, upgrades, and ongoing support.
- Develop, implement, and maintain all card services departmental procedures. Review, recommend, and implement new methods and processes to enhance the effectiveness and efficiency of the card services department.
- Monitor and maintain fraud control program and risk management tools to assist in the prevention of plastic card fraud. Analyze card fraud data to identify trends and develop strategies to proactively minimize member service impact as well as future exposures and losses.
- Serve as the primary liaison with third-party vendors that support the credit union’s card services program (MasterCard, PIN Networks, Core Processor, Card Processor and Plastic Card Production).
- Manage system parameters within the following platforms: Card Processor Platform; Card Networks Platforms; Fraud Control Platform; and Core Database Plastic Card Platform.
- Collaborate and maintain an open dialogue with the branch network, member engagement center, and other internal departments.
- Exercise the usual authority of a manager in matters regarding hiring, staffing, performance appraisals, promotions, salary recommendations and terminations. Responsible for setting the tone for and supporting a learning environment than encompasses coaching, training and cross-training accordingly.
- Ensure exceptional service is provided to members and employees. Review and resolve special card related issues, concerns, requests, problems, and complaints.
- Ensure adherence to all government regulations and card network rules and regulations.
- Participate in special projects and task force teams as appropriate.
- Maintain current knowledge of all credit union products and services. Actively promote credit union products and services.
- Assume additional responsibilities as requested.
8 to 10 years of similar or related experience, including preparatory experience.
Education/Certifications/Licenses
A college degree.
Interpersonal Skills
A significant level of trust, credibility and diplomacy is required. In-depth dialogue, conversations and explanations with customers, direct and indirect reports and outside vendors can be of a sensitive and/or highly confidential nature. Communications may involve motivating, influencing, educating and/or advising others on matters of significance. Typically includes subject matter experts as well as first level to middle managers.
Other Skills
Strong analytical and operational background. Ability to read and interpret specific directions paying special attention to detail.- Results driven, member service oriented, self-motivated and able to work independently.
- Ability to handle multiple tasks while prioritizing the importance of items in a fast paced environment while maintaining integrity of confidential information.
- Solid problem solving and decision making skills. Ability to deal with complex problems involving multiple facets, variables and situations where only limited standardization exists.
- Solid understanding of Regulation E and Visa/MasterCard No Liability compliance. Previous experience with chargeback processing/dispute resolution.
- PCI compliance knowledge preferred.
- 3 Days Ago
Staff Software Engineer (Backend), Square Credit Card
- Block
-
Boston, MA
FULL_TIME
- Company DescriptionSince we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymi...
- 18 Days Ago
Credit/Collections Supervisor
- Robert Half
-
North Andover, MA
FULL_TIME
- Robert Half is working with a respected manufacturing client north of Boston seeking a Credit & Collections Supervisor to join its team. This is a permanent role, reporting into a Director, that will ...
- 1 Day Ago
SVP, Loan Operations
- Hanscom Federal Credit Union
-
Littleton, MA
FULL_TIME
- Job DetailsDescriptionIt’s an exciting time to be at Hanscom Federal Credit Union!As a leader in our Loan Operations Department, you will join a dynamic team of dedicated individuals committed to deli...
- 3 Days Ago
Deposit Operations Payments Specialist
- Liberty Bay Credit Union
-
Braintree, MA
FULL_TIME
- Liberty Bay Credit Union is one of the oldest and most established credit unions in New England with over 100 years of operations. We remain among the oldest, largest, and most highly capitalized cred...
- 12 Days Ago
Data Operations Intern
- WEBSTER FIRST FEDERAL CREDIT UNION
-
Worcester, MA
INTERN
- Job Details Level: Entry Job Location: Operations Center - Worcester, MA Salary Range: Undisclosed DescriptionThe Data Operations intern will be responsible for learning and practicing bank operations...
- Just Posted
Credit Card Operations Supervisor jobs at Popular Companies
Operations Coordinator
- Ryder System
-
West Des Moines, IA
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 6/11/2024 12:00:00 AM
Operations Supervisor
- QTC Management, Inc.
-
Fairfax, VA
- Are you an innovative leader who has a passion for empowering and developing high-performing teams? If so, we would love...
- 6/11/2024 12:00:00 AM
Operations Coordinator
- Lyman Lumber Company
-
Excelsior, MN
- Arrow Building Center, Lampert Lumber and Lyman Lumber Companies, divisions of US LBM provides a wide range of building ...
- 6/10/2024 12:00:00 AM
Operations Coordinator
- Ryder System
-
Culpeper, VA
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 6/9/2024 12:00:00 AM
Operation Supervisor
- Ryder System
-
Scott, LA
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 6/9/2024 12:00:00 AM
Operations Coordinator
- Ryder System
-
Twinsburg, OH
- Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-polic...
- 6/8/2024 12:00:00 AM
Operations Supervisor
- Evergreen Lumber
-
Tacoma, WA
- Established in 1939, Evergreen Lumber supplies building materials to builders in the Puget Sound communities of Port Orc...
- 6/8/2024 12:00:00 AM
Operations Supervisor
- Securitas Inc.
-
Saint Paul, MN
- Operations Supervisor - Hiring Now! Location: Saint Paul, MN Pay: $45,000/year Responsibilities: Trains Security Officer...
- 6/4/2024 12:00:00 AM
About Massachusetts
Massachusetts is the 7th-smallest state in the United States. It is located in the New England region of the northeastern United States and has an area of 10,555 square miles (27,340 km2), 25.7% of which is water. Several large bays distinctly shape its coast. Boston is the largest city, at the inmost point of Massachusetts Bay, and the mouth of the Charles River.
Despite its small size, Massachusetts features numerous topographically distinctive regions. The large coastal plain of the Atlantic Ocean in the eastern section of the state contains Greater Boston, along with most of the state's po...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Credit Card Operations Supervisor jobs
$54,724 to $74,508
Most Popular Cities in Massachusetts for Credit Card Operations Supervisor Jobs
What does a Credit Card Operations Supervisor do?
Credit Card Operations Supervisor in Salisbury, NC
We are the fastest growing credit Union in 35 years, however, we still hold individual member satisfaction as the greatest measure of our success.
February 20, 2020
Credit Card Operations Supervisor in New Orleans, LA
MyoKardia is seeking an Accounts Payable Supervisor to be responsible for the full cycle of accounts payable which will include vendor invoices, employee reimbursement, cash disbursement, manual checks as they arise, credit card reconciliation and.
December 22, 2019
Credit Card Operations Supervisor in Saint Paul, MN
Many decisions regarding credit extensions and other issues are left up to you.
December 27, 2019