Credit Card Operations Supervisor supervises the credit card operations department staff. Responsible for day-to-day operations in one or more areas, including card issuance, interchange processes, and merchant deposit processing. Being a Credit Card Operations Supervisor trains credit card operations staff and assists with the development and implementation of credit card operations and policies. Responds to inquiries from customers and banks regarding operational issues. Additionally, Credit Card Operations Supervisor may require a bachelor's degree. Typically reports to a manager or head of a unit/department. The Credit Card Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Credit Card Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Position Summary :
We are currently looking for a Card Service Representative to join our team in providing extraordinary service to our membership, community and to the team.
The highest performance expectation of a Card Service Representative (CSR) is to serve the member. The functional objective of a CSR is to provide support to the membership and the front-line member service teams for Cardholder debit and ATM transactions.
Responsibilities :
The status of the cards is verified and new cards are reissued when necessary. Calls are made by IT auto-dialer if twenty-six or more cards are affected.
Twenty-five and under, calls are made by Card Services team.
Fiserv DNA :
Be knowledgeable of when card services warning flags should be assigned or removed against a members account and at which level they should assigned.
Add / Update / Remove member notes in DNA. Be knowledgeable of which sub-class should be assigned and inactive date if necessary.
Also, have an understanding of the different levels member notes may be added on account and at which level.
Reversal of fees completed by occurrence and not lump sum
Qualifications :
What you will earn :
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you will need to have good manual dexterity as well as speaking and hearing ability.
This position requires sitting; some reaching; standing; some stooping or kneeling. The employee must occasionally lift and move up to 50 pounds.
It is expected that the employee will read, compile, compute and record numerical and statistical data. Must drive occasionally.
This is a Non-Collective Bargaining Unit
Telhio is an Equal Opportunity Employer
Last updated : 2024-06-04