Customer Retention Manager jobs in New Mexico

Company Description

Job Description

Join our elite, award-winning Inside Sales & Retention team. Target earnings of $64,000 with the ability to earn more than six figures a year!

Overview 

At DISH, we are changing how the world communicates by connecting customers with the best experiences in entertainment and technology. Our inbound sales and customer retention team members successfully influence existing and future customer decision-making by selling the value of DISH’s products and services using a consultative approach. This position is 100% inbound new and existing customers - no cold calling!

What’s In It for You? 

The total target compensation for this position is $64,000 per year, consisting of base pay and uncapped commission, with the potential to earn significantly more based on performance. In this role, your attitude, effort, enthusiasm, and need to achieve directly fuel your ability to earn, with top performers making well over six figures annually! 

You’ll also receive the following:

• Comprehensive paid training
• Medical, dental, and vision insurance benefits 
• Paid time off, 401(k) with company-matched funds, employee stock purchase plan, and tuition reimbursement
• Free DISH TV at your home, plus deeply discounted Sling TV and Boost Mobile plans
• Incredible Rewards and Recognition program with food days, branded clothing, high-value prizes, on and off-site events, elaborate rewards trips, and much more

Our greatest benefit is opportunity, as we promote from within.

• Ability to promote two levels within your first year with commensurate title and hourly pay increase
• Ongoing training and development to maximize your career potential

The Associate Account Executive position provides incredible opportunities to develop sales skills, earn, and grow a long-term career with a Fortune 200 company that generates over $17 billion in revenue. DISH provides the training, development, and tools to be successful. 

Interested?  Apply now and let’s talk!

Environment

This position entails working in-office at a desk handling inbound customer calls throughout your shift. Individuals in this position work a full-time schedule (40 hours/week), including weekends and holidays.

Base pay is $15.75/hour with an uncapped commission. The target compensation is $64,000 per year. 

At DISH, we celebrate and embrace diversity and inclusion, where all people are welcome and supported.  Learn more about how our employees come together, share common interests, and make important connections, both in and out of work; Employee Resource Groups.

• Successfully sell DISH products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making
• Effectively manage time, open to learning new methods, and looking to advance as a sales contributor
• Demonstrate the ability and resilience to bounce back from challenges and maintain focus on larger goals
• Assess each customer and their needs to offer the best value
• Ability to build and maintain customer relationships
• Document customer information including demographic, billing, etc.
• Provide excellent customer service, listen to the customer, and ensure their satisfaction