Customer Retention Manager jobs in Ohio

irstLight Home Care is seeking an experienced HR Recruiter/Retention Manager to join our team!

ABOUT FIRSTLIGHT HOME CARE

FirstLight Home Care is a locally owned national home care brand with over 100 locations in North America. Since our inception in 2010, our Mission - lead by what we call our Culture of Care - has been the driving force behind why we consistently rank among the top providers for home care nationally and one of the best home care providers to work for.

FirstLight Home Care is recognized as one of America's Best Home Care agencies to work for. We proudly offer:

• Full Medical, Dental and Vision
• 401(k) with Company Match
• Bonus and Achievement Awards
• Paid Time Off
• Paid Holidays
• Continuing Education Opportunities and Career Advancement
• A Culture that values your career growth and rewards your success!

JOB SUMMARY

The HR Coordinator/Staffing Manager position requires a leader with demonstrated success in Recruiting, Training and Managing Employee Relations.

This position will handle full cycle recruiting, including posting jobs, pre-screening candidates, conducting interviews, and hiring. It will also include conducting new employee orientation and completing the necessary onboarding tasks (drug tests, background checks, references, etc.). This position will also play a key role in managing employee relations, especially our retention strategies to ensure hired staff remain happily employed with FirstLight Home Care.

JOB DUTIES

• Successfully perform full cycle recruiting for all caregiving staff, including private duty caregivers, CNA’s, HHA’s, companions and housekeepers, while successfully meeting monthly hiring and retention goals.
• Lead Employee Training and Orientation Presentations, ensuring all new staff are professionally prepared to perform all the required duties of their position.
• Assist in managing Employee Relations, and the day-to-day management of basic Human Resources functions.
• Collaborate with the Office Team (Schedulers, Care Coordinators) to prioritize hiring needs and ensure the successful, timely, and seamless onboarding of employees prior to their needed start date.
• Recommends and manages employee initiatives/programs to increase human capital, promote continuity of company culture, retain key talent, and increase employee satisfaction.
• Effectively manage, coordinate, and administer FirstLight employee relations policies and objectives directly to all staff and caregivers in accordance with company policies and work to create and maintain positive employer/employee relations.
• Proficient in using company software and systems to effectively recruit, onboard, train and manage personnel.
• Be able to work as a team, cross-functionally, and perform job duties necessary to accomplish daily business objectives.

QUALIFICATIONS AND EXPERIENCE

• 1 years of Human Resource Experience, with some experience and/or exposure in a leadership – experience in an autonomous role highly preferred.
• 1 years of Recruiting/Staffing and or Employee Training Experience highly preferred.
• Experience handling or managing full cycle recruiting, employee relations and other Administrative HR functions.
• Experience leading or participating in employee education and training programs to individuals and small groups.
• Direct experience creating/implementing or managing retention strategies and being able to provide specific, measurable improved outcomes.
• An Entrepreneurial spirit – creativity to identify opportunities when others may not see them and a willingness to “roll up your sleeves” to execute.
• Experience managing personnel and a willingness to have “tough conversations” to get the results needed.
• Strong oral and written communication and presentation skills; comfortable with a high degree of interaction with employees and management.
• Self-motivated with an extremely strong sense of urgency.
• Flexibility to adapt and change as priorities evolve in a rapidly growing environment.
• Ability to manage multiple priorities at the same time.

If you are looking to join a team where you can make a real difference in the lives of the people and families we help, we invite you to be a part of the team!

Job Types: Full-time, Part-time

Pay: $18.00-$23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Experience level:

• 1 years

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Human resources: 1 years (Preferred)
• Recruiting: 1 years (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Flexible schedule
• Parental leave
• Professional development assistance

Experience level:

• 1 year
• 2 years
• 3 years

Schedule:

• 8 hour shift
• No nights
• No weekends

Experience:

• Recruiting: 1 year (Required)

Ability to Commute:

• Clayton, OH 45315 (Required)

Ability to Relocate:

• Clayton, OH 45315: Relocate before starting work (Required)

Work Location: In person