Customer Retention Manager jobs in Virginia
Customer Retention Manager manages all customer retention activities. Takes initiatives in customer satisfaction via process improvement plans and efficient reporting and flow of information. Being a Customer Retention Manager maintains industry relationships and develops budgets and controls costs. Responsible for leading a team of retention members. Additionally, Customer Retention Manager requires a bachelor's degree in area of specialty. Typically reports to a head of a unit/department. The Customer Retention Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Retention Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Recently Added Customer Retention Manager jobs
Retention Manager
- GoCanvas
-
Reston, VA
FULL_TIME
-
The Role:
GoCanvas is revolutionizing how work gets done by modernizing small businesses through a powerful cloud-based platform and customizable mobile experiences. We are seeking a dedicated, customer-focused professional driven to strategically work with our current clients as our Retention Manager. As our Retention Manager you will help set the strategic direction of the Customer Success Team, responsible for guiding our self serve clients to success through strategic, targeted tactics, owning the overall health of that cohort, and assisting with our potential saves and escalations, with the goal of creating lifelong clients. Reporting to our Head of Customer Success, the successful candidate will have a background in working with existing clients, and a desire to sharpen their sales and success skills.
Your Most Important Projects:- Identifying opportunities for upsell and working with clients on growth potential
- Work with clients looking to term in save effort, including collections items.
- Developing new concepts and focusing on growth initiatives and retention
- Work closely with marketing on new logo campaigns
- Have a sales and growth mindset to help grow GC customers
- Tracking changes and trends within our self serve cohort
- Owning trainings for current clients within the cohort, partnering with marketing and the Community Manager to drive usage of our most impactful features
- Being the save/escalation point of contact for all self serve and managed accounts
- Experience working with current clients or prospective clients
- A desire to lead in a strategic, one to many environment
- The ability to look at a problem, and organize relevant stakeholders to move to a solution
- Strong organizational skills to look at 2500 clients, and see where you can make an impact
- Moving the self-serve cohort in the right direction
- Saving as many of our at-risk clients as possible
- Working with the sales team to identify growth opportunities within the cohort
- Being a resource for onboarding self-serve clients who may need assistance
We believe hiring the right people is THE most important thing we do. We take our values seriously and look for these traits in everyone we hire: Empathy, Customer-Obsessed, Authenticity, Impactful, Team Player and Cheeky/Fun Loving. We believe in giving people the freedom to work, but staying inspired by their important metrics, to think and act like owners of our business. We provide a remote-first environment that allows for innovation and creativity and a chance for individuals passionate about their role to have fun at work!
While we believe culture trumps perks, we are also proud to provide a comprehensive benefits package designed to meet our team members’ needs and truly invest in you with:- Flexible Working Arrangements (we are a Remote-first organization)
- Unlimited Vacation Policy (also known as unlimited PTO)
- 13 Company-Paid Holidays (such as GoCanvas's Founder’s Day!)
- Medical Insurance (where the Employee Only level of coverage is free!)
- Dental and Vision Insurance with employer contribution
- Health Savings or Flexible Spending Account depending upon your medical plan selection
- Basic Term Life Insurance and Personal Accident Insurance
- Voluntary Life Insurance
- Short and Long-Term Disability
- 401k plan with employer match
- Pet Insurance
- Generous Parental Leave
If you need special assistance or accommodation while seeking employment with us, please email recruiting@gocanvas.com or call: (703) 547-8588.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas.
We take into account an individual’s qualifications, skillset, and experience in determining final salary. This role is eligible for health insurance(medical, dental & vision), life insurance, 401(k) & paid time off. The expected compensation range for this position is $100k-$115k OTE. The actual offer will be at the company’s sole discretion and determined by relevant business considerations, including the final candidate’s qualifications, years of experience, skillset, and geographic location.
This role is a opportunity
So, What’s GoCanvas?
GoCanvas changes the way people work by helping businesses unlock critical operational and customer insights to achieve speed, efficiency, and growth. The fastest-growing construction, field services, and logistics companies trust us to prepare them for every possibility and maximize their growth. With GoCanvas, organizations save money, keep their teams connected, and get real-time business insights that power their growth.
Our recent achievements as an organization include The 2020 Golden Bridge Award for Company Rethinking of the Year, and being named by Deloitte as one of the “Fast 500 Technology Companies” in 2017, 2018, and 2019 for tremendous company growth, Gold for “Fastest Growing Company” and Silver for the “Best Places to Work”, and last but definitely not least as one of the Best Places to Work in 2019 by Inc Magazine, The Washingtonian, and The Washington Business Journal!
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- 21 Days Ago
Full Time Customer Retention Agent
- Life Protect 24/7
-
Norfolk, VA
FULL_TIME
- Is your mission helping others?Is your passion is sales?Life Protect 24/7 is an inbound sales call center searching for full-time self-motivated, high performing individuals with a desire to advocate ...
- 9 Days Ago
Physician Recruitment & Retention Manager
- Sentara Health
-
Chesapeake, VA
FULL_TIME
- City/StateNorfolk, VAOverviewWork ShiftFirst (Days) (United States of America)Sentara Physician Recruitment is hiring a Physician Recruitment and Retention Manager.Position Summary: The physician recr...
- 9 Days Ago
Physician Recruitment & Retention Manager
- Sentara
-
Norfolk, VA
FULL_TIME
- Sentara Physician Recruitment is hiring a Physician Recruitment and Retention Manager.Position Summary: The physician recruitment manager leads a team to achieve the goals for recruitment of physician...
- 20 Days Ago
Senior Customer Retention Specialist (Work from Home)
- Varsity Tutors
-
Virginia, VA
FULL_TIME
- Overview: Varsity Tutors, a Nerdy company, is looking for Senior Retention Specialists based in the USA to join our team! Varsity Tutors is transforming how people learn with new and innovative techno...
- 1 Day Ago
Cable TV Field Services: Customer Retention / Equipment Collection
- RCH
-
Norfolk, VA
FULL_TIME,PART_TIME
- Job Description: The RCH® service mark represents the services provided by the nation’s largest cable television retention Company. The company is looking for Field Collections Representatives to serv...
- 20 Days Ago
Customer Retention Manager jobs at Popular Companies
JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Rockville, MD
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
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JV Acquisition Specialist
- Homes 4 Dinero LLC
-
Dallas, TX
- Job Description Job Description Homes 4 Dinero is looking for highly motivated and self-driven Sales Representatives to ...
- 6/11/2024 12:00:00 AM
Customer Retention Manager
- ALLDATA
-
Elk Grove, CA
- Position Summary: The Customer Retention Manager plays a key role in shaping the overall customer experience, promoting ...
- 6/10/2024 12:00:00 AM
Retention Manager, Broker Connect - Princeton, NJ/Hunt Valley, MD
- Coface
-
Hunt Valley, MD
- Making Trade Happen Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corpo...
- 6/10/2024 12:00:00 AM
Inside Sales: Client Retention Manager
- LexisNexis
-
Dayton, OH
- Job Description Job Description Be part of something bigger. You don’t need a cape or a mask to help bring truth, justic...
- 6/10/2024 12:00:00 AM
Automotive Paint Direct Sales Representative
- Sherwin-Williams
-
Los Angeles, CA
- Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever ...
- 6/10/2024 12:00:00 AM
Customer Acquisition Manager
- GARDENERS SUPPLY GROUP
-
Burlington, VT
- Job Details Job Location Intervale - Burlington, VT Position Type Full Time Education Level 4 Year Degree Travel Percent...
- 6/9/2024 12:00:00 AM
Records Retention Manager - Contract
- Simplex
-
Austin, TX
- Job Description Job Description We are working with a government agency in Austin Texas to find Records Retention Manage...
- 6/7/2024 12:00:00 AM
About Virginia
Virginia (/vərˈdʒɪniə/ (listen)), officially the Commonwealth of Virginia, is a state in the Southeastern and Mid-Atlantic regions of the United States located between the Atlantic Coast and the Appalachian Mountains. Virginia is nicknamed the "Old Dominion" due to its status as the first English colonial possession established in mainland North America and "Mother of Presidents" because eight U.S. presidents were born there, more than any other state. The geography and climate of the Commonwealth are shaped by the Blue Ridge Mountains and the Chesapeake Bay, which provide habitat for much of ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Manager jobs
$88,069 to $119,617
Most Popular Cities in Virginia for Customer Retention Manager Jobs
What does a Customer Retention Manager do?
Customer Retention Manager in Pierre, SD
For any business that provides a product or service to customers, the act of finding, targeting and obtaining new customers is always going to be among its top priorities.
January 30, 2020
Customer Retention Manager in Clearwater, FL
Strong project management, new business development and customer retention skills.
February 24, 2020
Customer Retention Manager in Gastonia, NC
A multi channel retail brand who has a number of stores located across the UK is looking for an Online Customer Retention Manager to join the team on a 6 month contract.
December 13, 2019