Customer Retention Representative jobs in Alaska
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer Service Representative
- Classic Collision
-
Wasilla, AK
FULL_TIME
-
Classic Collision is now hiring a Customer Service Representative for our Wasilla location.
Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.
Classic Collision offers competitive pay, benefits, and career advancement opportunities.
We look forward to you joining our team!
Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.
Responsibilities- Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
- Explain and educate customers on repair process on a high level, including insurance claim information and processes.
- Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
- Coordinate Rental Car /Tow companies to provide one-stop service to all customers
- Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
- May assist in customer communication throughout the repair process
- Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
- Follow up on all DRP assignments present and past to maintain sales for the center
- Maintain DRP logbooks and Enterprise ARMS daily
- Secure proper payments
- Assist with reconciling invoices to payables report daily and monthly (as applicable)
- Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
- Perform other administrative tasks and duties as required to successfully meet the needs of the business
- Other duties as assigned
- Must be at least 18 years of age
- Previous experience in customer service, sales, or other related fields is preferred.
- Must have a valid driver’s license and be eligible for coverage under company insurance policy
- Effective communication (written and verbal) and interpersonal skills are required.
- Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment
- Integrity- Respect and accountability at every level and every interaction
- Customer Service- Provide the highest level of customer service while building customer satisfaction and retention
- Innovation- Develops and displays innovative approaches and ideas to our business
- Teamwork- Contributes to building a positive team spirit and supports everyone’s efforts to succeed
While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.
Classic Collision Is An Equal Opportunity Employer
As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.
Reasonable Accommodations
Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please
e-mail recruiting@classiccollision.com . This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.
This job description is not a complete statement of all duties and responsibilities comprising the position. - 2 Days Ago
Customer Service Representative
- Chaz Limited Auto Body
-
Anchorage, AK
FULL_TIME
- Chaz Limited Collision Express, the leading Auto Body Repair facility in Alaska is currently seeking a full-time Customer Service Representative to join our Downtown Anchorage team! Hours: 8:00am - 5:...
- 2 Days Ago
Customer care representative
- U-Haul
-
Fairbanks, AK
FULL_TIME
- Location : 3115 Airport Way, Fairbanks, Alaska 99709 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company’s newest U-Box Custo...
- 2 Days Ago
Customer Service Representative
- Appliance Service Co
-
Fairbanks, AK
FULL_TIME
- Overview:We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. Duties:- Answ...
- 2 Days Ago
Customer Service Representative
- Simard Automotive
-
Fairbanks, AK
FULL_TIME
- Join Our Team as an Automotive Customer Service Representative at Simard Automotive in Fairbanks, AK! Are you ready to embark on an exciting journey that will test your tenacity and ignite your passio...
- 3 Days Ago
Customer Service Representative
- Ed Randolph - State Farm Insurance
-
Fairbanks, AK
FULL_TIME
- Ed Randolph, State Farm Agency, located in Fairbanks, AK has an immediate opening for a part-time Customer Service Representative. We are looking for a friendly face to join our team. This is a low-pr...
- 3 Days Ago
Customer Retention Representative jobs at Popular Companies
Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Customer Retention Representative Primary Duties & Responsibilities About the Company About the Job Globe Life Inc. has ...
- 6/11/2024 12:00:00 AM
Customer Retention Representative
- Rentokil
-
Phoenix, AZ
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! W...
- 6/11/2024 12:00:00 AM
Part-Time - Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is res...
- 6/11/2024 12:00:00 AM
Customer Retention Representative (Remote)
- Rentokil
-
Phoenix, AZ
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! W...
- 6/9/2024 12:00:00 AM
Customer Retention Representative (Remote)
- Rentokil North America, Inc.
-
Phoenix, AZ
- Include but are not limited to:Handles customer calls who are at risk of cancellation and resolves complaints/concerns w...
- 6/9/2024 12:00:00 AM
Customer Retention Specialist
- Kings III Emergency Communications
-
Coppell, TX
- Job Type Full-time Description Customer Retention Specialist Top 100 Workplace in Dallas: Kings III is honored to have b...
- 6/9/2024 12:00:00 AM
Customer Retention Representative
- Cox Communications, Inc.
-
Oklahoma City, OK
- Youll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steeri...
- 6/8/2024 12:00:00 AM
Bilingual Customer Retention Representative - Remote
- PREMIER
-
Sioux Falls, SD
- Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $17.00-$18.90/...
- 6/7/2024 12:00:00 AM
About Alaska
Alaska is the northernmost and westernmost state in the United States and has the most easterly longitude in the United States because the Aleutian Islands extend into the Eastern Hemisphere. Alaska is the only non-contiguous U.S. state on continental North America; about 500 miles (800 km) of British Columbia (Canada) separates Alaska from Washington. It is technically part of the continental U.S., but is sometimes not included in colloquial use; Alaska is not part of the contiguous U.S., often called "the Lower 48". The capital city, Juneau, is situated on the mainland of the North American ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$37,888 to $48,981
Most Popular Cities in Alaska for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019