Customer Retention Representative jobs in Arizona
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer Retention Representative (Remote)
- RNA Rentokil North America
-
Phoenix, AZ
FULL_TIME
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." What do our Customer Retention Representatives do? Primary responsibility is to ensure customers receive the best experience possible, encouraging continual use of the company’s services or products. Responsible for customer center retention/saves processes. Uses computerized system for tracking, information gathering and /or troubleshooting. Prepares general correspondence and coordinates save efforts with other Business Unit (BU) teams as required. Responsibilities include but are not limited to: Handles customer calls who are at risk of cancellation and resolves complaints/concerns with the objective of retaining customers Communicates with customer via phone, email and texting platforms Provides superior customer service to existing customers Handles advanced residential billing and service issues Communicates with branch personnel to resolve service and scheduling issues Maintains and updates customer information as necessary What do you need? High School Diploma or GED 1-2 years previous related experience is preferred Time management skills Verbal and written communication skills Ability to provide customer quality service in all job tasks Ability to manage escalated calls from upset customers Ability to work assigned schedule regularly and reliably Ability to effectively make outbound calls, take inbound calls using a dialer and or manually Ability to use computer systems to navigate collections database effectively Effectively use skills and tools to locate, contact, and resolve delinquent debts Must successfully pass a background check Why Choose Us? A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives. Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria. Click here to read more about our Total Rewards Program which includes: Professional and Personal Growth Multiple avenues to grow your career Training and development programs available Tuition Reimbursement benefits (for FT Colleagues) Health and Wellness Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1 Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more Savings and Retirement 401(k) retirement plan with company-matching contributions Work-Life Balance Vacation days & sick days Company-paid holidays & floating holidays A company mindset that prioritizes health, safety, and flexibility We are looking for individuals who want to make a difference where our customers live and work. Is that you? This company is a Drug Free workplace. Our companies are proud to be Affirmative Action (AA) and Equal Opportunity Employers (EOE) inclusive of veterans and those with disabilities. California residents click here to review your privacy rights. By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time. No problem! Click "Introduce Yourself" to receive alerts about opportunities that match your skills and interests. Rentokil is a family of companies in North America. We pride ourselves on being a trusted partner to many of the world's leading brands across industries as diverse as manufacturing, distribution, retail, food service, and hospitality. We are extremely proud of our legacy of excellence and constantly work to enhance the value and impact of our services.
- 2 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Phoenix, AZ
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Arizona! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They are...
- 23 Days Ago
Sr. Customer Retention Manager
- Varsity Tutors
-
Phoenix, AZ
FULL_TIME
- Overview of Position Varsity Tutors is seeking a Senior Customer Retention Manager to join our team! The Sr. Customer Retention Manager will have a direct impact on business growth as we help more peo...
- 2 Days Ago
Customer Service-Retention Specialist
- Sands Chevrolet
-
Glendale, AZ
FULL_TIME
- The role is to go above and beyond to make sure the customer is maximizing their discounts. Through this process the Retention Specialist will uncover additional opportunities in the household. Must b...
- 10 Days Ago
Customer Sales and Retention Rep
- Cox Communications
-
Phoenix, AZ
FULL_TIME
- Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each custo...
- 15 Days Ago
Customer Service-Retention Specialist
- Sands Chevrolet Surprise
-
Glendale, AZ
FULL_TIME
- The role is to go above and beyond to make sure the customer is maximizing their discounts. Through this process the Retention Specialist will uncover additional opportunities in the household. Must b...
- 18 Days Ago
Customer Retention Representative jobs at Popular Companies
Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Customer Retention Representative Primary Duties & Responsibilities About the Company About the Job Globe Life Inc. has ...
- 6/11/2024 12:00:00 AM
Customer Retention Representative
- Rentokil
-
Phoenix, AZ
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! W...
- 6/11/2024 12:00:00 AM
Part-Time - Customer Retention Representative
- Globe Life Inc.
-
McKinney, TX
- Part-Time - Customer Retention Representative Primary Duties & Responsibilities The Customer Retention Department is res...
- 6/11/2024 12:00:00 AM
Customer Retention Representative (Remote)
- Rentokil
-
Phoenix, AZ
- Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! W...
- 6/9/2024 12:00:00 AM
Customer Retention Representative (Remote)
- Rentokil North America, Inc.
-
Phoenix, AZ
- Include but are not limited to:Handles customer calls who are at risk of cancellation and resolves complaints/concerns w...
- 6/9/2024 12:00:00 AM
Customer Retention Specialist
- Kings III Emergency Communications
-
Coppell, TX
- Job Type Full-time Description Customer Retention Specialist Top 100 Workplace in Dallas: Kings III is honored to have b...
- 6/9/2024 12:00:00 AM
Customer Retention Representative
- Cox Communications, Inc.
-
Oklahoma City, OK
- Youll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steeri...
- 6/8/2024 12:00:00 AM
Bilingual Customer Retention Representative - Remote
- PREMIER
-
Sioux Falls, SD
- Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $17.00-$18.90/...
- 6/7/2024 12:00:00 AM
About Arizona
Arizona (/ˌærɪˈzoʊnə/ (listen); Navajo: Hoozdo Hahoodzo Navajo pronunciation: [xòːztò xɑ̀xòːtsò]; O'odham: Alĭ ṣonak Uto-Aztecan pronunciation: [ˡaɺi ˡʂonak]) is a state in the southwestern region of the United States. It is also part of the Western and the Mountain states. It is the sixth largest and the 14th most populous of the 50 states. Its capital and largest city is Phoenix. Arizona shares the Four Corners region with Utah, Colorado, and New Mexico; its other neighboring states are Nevada and California to the west and the Mexican states of Sonora and Baja California to the south and so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$33,887 to $43,809
Most Popular Cities in Arizona for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019