Customer Retention Representative jobs in New Hampshire

Are you interested in defining and implementing innovative strategies to strengthen the relationship with our direct customers and attract new ones? Drive sustained business growth? Then keep on reading.

About Travix

Travix is one of the leading global online travel agencies, operating with five brands: CheapTickets, Vliegwinkel, BudgetAir, Flugladen and Vayama. In 2020 we took our next step becoming part of the Trip.com Group family, one of the largest online travel companies in the world, consisting of Trip.com, Ctrip, Skyscanner, Make my Trip and Qunar. Travix currently operates in over 40 countries expanding in 5 continents, so a global mindset comes natural to us. Our purpose is ‘the next journey at your fingertips’ which goes for both our customers and employees. We bring together passionate people, global partners, and an innovative platform to deliver the best end-to-end booking experience for our customers.

Make your career at Travix

At Travix, everyone is welcome. Our global team has over 40 different nationalities and we embrace everyone’s authenticity. We have proven to grow people internally, we are proud of our passionate company culture and we love to dream big. Ever since our company was founded, our aim has been to create a work environment where people can thrive, be creative and ultimately build their own legacy within the company. More now than ever we are at a pivotal moment in our company’s existence: where we are preparing for when the world is ready to travel again. With cutting-edge technology, strong partnerships, a  strategic vision and the resources and stability of the Trip.com Group, we provide an international playground where our employees can truly impact the future of travelling. 

To accelerate this momentum, we're looking to grow our team. If you share the same values as we do, you are just as passionate and ready to build your own legacy, then there is plenty of room here at Travix. 

Job Purpose

Your key goals are to 

• Develop and implement effective product strategies to attract new customers, ensuring a focus on targeted acquisition efforts aligned with business goals.
• Develop products and features in the customer journey, aiming to enhance loyalty and satisfaction among existing customers and to attract new customers.
• Identify development opportunities to optimize user engagement, driving strategies that keep customers actively involved with products and services.
• Ensure the successful delivery of the Acquisition & Retention roadmap, aligned with organizational and strategic objectives. 

Key Responsibilities

• Formulate a comprehensive product strategy with a product roadmap that outlines the direction of Acquisition & Retention, aligned with business objectives from commercial and marketing business stakeholders.
• Ownership of roadmap & plans for home and content pages
• Develop and implement products to achieve personalized approaches to customer interactions to drive customer retention.
• Actively seek and incorporate customer feedback and data into the product development, customer experience and marketing processes.
• Establish and monitor key metrics, regularly assessing performance and iterating strategies based on results.
• Develop and conduct A/B tests and experiments to validate and improve features to drive conversion and improve the customer experience.
• Monitor customer interaction and feedback to continuously optimize  
• Creates and actively nurtures product backlog together with the team of software engineers
• Follows usage, adoption and performance of products
• Closely collaborate with business owners, other Product Owners, design teams and development teams
• Coordinate dependencies with other teams
• Generate new ideas that will achieve key objectives for the product line and business.
• Validate if stories meet acceptance criteria and comply with the Definition of Done

What you bring to the table

• You are passionate about delivering online support to our customers, balancing costs, risks and customer experience.
• At least 5 years experience of working as a product owner
• Great at stakeholder management in order to drive better results from collaboration
• Ability to facilitate communication and collaboration between internal and external stakeholders
• Solid Agile experience
• Bachelor or Master degree in Business, IT or Economics
• Ability to research & deliver complex business requirements
• Knowledge and experience in e-commerce, high volume websites
• Knowledge and experience in using data sources eg Google Analytics
• Ability to quickly adapt to rapidly evolving and changing business priorities
• A result driven team player
• A data driven approach towards problem solving
• Great communication and presentation skills, able to tailor messages to a variety of audiences
• Fluent written and spoken English is essential

What you can expect from us

• Enjoy the flexibility and life balance of hybrid work, where each team aligns on their minimum number of days in office to foster collaboration and meet the team's needs.
• Possibility to work up to 1 month from abroad (depending on your job function)
• 30,5 days of paid leave, so plenty of time to enjoy your travels!
• Flat hierarchy where your voice can be heard, welcomed and appreciated at all levels in the organization - where people can thrive, be creative and ultimately build their own legacy within the company.
• A diverse and multicultural working environment. Our global team has over 50 different nationalities, and we embrace everyone’s authenticity. 
• A company-sponsored volunteer day, dedicated to giving back to our community and making a positive impact together
• We have proven to grow people internally and we offer many internal development courses to keep on learning and growing.
• Amazing benefits, such as covered travel costs, ClassPass subscription/membership and a bike plan.
• Discover our Bijlmer Arena office in Amsterdam, surrounded by the city's second-largest shopping area, a vibrant cultural scene, diverse lunch options, and just one easy connection away from Amsterdam Central Station. Office amenities include car parking, secure bike storage, a pool table and more.
• Free fruit, healthy snacks, team drinks and company events.

Ready to start your own Travix journey?

Think you have what it takes? Then, we would love to hear from you.