Customer Retention Representative jobs in Nevada
Customer Retention Representative processes orders, prepares correspondence, and fulfills needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Representative offers discounts or special deals as needed and within pre-established limits. Requires a high school diploma or equivalent. Additionally, Customer Retention Representative typically reports to a supervisor or manager. The Customer Retention Representative may require 0-1 year of general work experience. Possesses a moderate understanding of general aspects of the job. Works under the close direction of senior personnel in the functional area. (Copyright 2024 Salary.com)
Recently Added Customer Retention Representative jobs
Customer Retention Representative
- CLV Cox Comm Las Vegas, Inc
-
Las Vegas, NV
FULL_TIME
- Company Cox Communications, Inc. Job Family Group Sales Job Profile Customer Retention Rep - CCI Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly pay rate is $12.50 - $18.75/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $20,400.00. Job Description CUSTOMER RETENTION REPRESENTATIVE Job Description Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through building meaningful relationships through each customer interaction, you’ll be able to retain, upgrade and/or add new services. If you are looking for a challenging yet rewarding career where you’ll use your persuasive skillset to help our customers rediscover the value of their Cox services, this role will do exactly that. Cox Communications, part of the Cox family of businesses, may be the place for you and we’re hiring a Customer Retention Representative. The Customer Retention Representative is a full-time position currently working in the office. Upon completion of training and ramp-up period, there is a possibility to have flexible hybrid / work from home options long-term, based on business needs. Call center hours of operation are 5am – 8pm, Mon – Fri and 6am – 6pm, Sat; shift schedule will be determined at time of hire and subject to change. As part of a customer loyalty driven team, highly motivated individuals could receive a targeted annual amount of $53,763. This reflects the fulltime hourly base rate of at least $16.04 and target commission is $1,700 a month. There is potential to earn up to and beyond $70,000 annually as a high performer. Employees also receive a ramp period of 2 months to adjust to commission earnings. You must live within the area of Las Vegas, NV. What You’ll Do You’ll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steering them toward solutions so that we can turn the corner on their experience with us You’ll have transparent conversations to help customers understand the value of existing Cox products and services while uncovering the need to add additional products and services. Along the way, you’ll also reaffirm the needs of each customer’s household and influence or solidify the why Cox products and services satisfy their needs. You’ll upsell, cross-sell, and work to retain every customer with whom you interact You’ll negotiate pricing and identify new opportunities while actively engaging in conversation about our competitors and the value Cox provides (following company guidelines, of course) You’ll use our customer database to tailor solutions and help customers understand their billing What’s In It For You? How do we retain our Retention Reps? Well, when it comes to our employees, we understand that keeping you onboard begins with keeping you happy. Here are just a few ways we do our best to keep you here: First, there’s Cox’s highly competitive pay and other compensation perks (401k company match, comprehensive medical benefits, etc.). We also offer free Internet, and discounts on other Cox services valued at up to $300 per month. We offer tuition reimbursement for academic pursuits, adoption assistance, paid time off to volunteer, childcare and eldercare resources, pet insurance and much more. Good work should be rewarded, and not just with a healthy paycheck. The Cox culture is one that values people more than technology, so it’s our goal to make sure you feel recognized for your contributions. It’s also important to work alongside colleagues who “get you”. At Cox, you’ll find a workplace where relationships are crafted with care and successes are celebrated with high fives. We strive to create an environment where you can do you, and everyone from leadership to new hires can support and feel supported. Growth is a good thing, and you’ll have opportunities to learn and train so you can sharpen your skills and explore opportunities within the Cox family of businesses that will continue to challenge and empower you. In the future, you may have the opportunity to cultivate customer relationships in other sectors where we operate like cleantech, health care and new forms of transportation mobility. Who You Are You’re a persistent and resilient individual, who understands that change is a part of every salesperson’s life, and you not only adapt, but look forward to change. You’re driven and influential, utilizing those skills of persuasion to negotiate with customers and help them find products and services that fit their needs while maintaining revenue. You understand that value is the most important part of any sales offer, and you’re not afraid to talk about price or the competition, because you know your offer has value. You’re a self-starter, who has a familiarity with technology. Your sales approach is consultative because you understand that the customer doesn’t always know what’s available to them, so digging deep and understanding their needs is more valuable than just taking their order. Qualifications: Minimum High school diploma, GED, or relevant work experience Effective communication skills Excellent computer skills Demonstrated ability to multi-task Excellent interpersonal skills to work effectively with teams Excellent ability to persuade others through indirect influence Ability to seek out opportunities and take initiative with little or no direction Demonstrated capacity to thrive in a high-change, often ambiguous business environment Ability to establish customer relationships in a fast-paced environment Preferred Experience in the telecommunications industry 1 years in a sales quota or retention environment 2 years’ experience in related field (i.e. Retail, Training, Indirect Sales, etc.) Join the Cox family of businesses and make your mark today! Benefits Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave. About Us Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.
- 15 Days Ago
Customer Retention Representative
- Cox Communications
-
Summerlin South, NV
FULL_TIME
- CUSTOMER RETENTION REPRESENTATIVEJob DescriptionOur customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.Through build...
- 2 Months Ago
Customer Retention Representative
- Cox Communications
-
Summerlin South, NV
FULL_TIME
- CUSTOMER RETENTION REPRESENTATIVEJob DescriptionOur customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us.Through build...
- 2 Months Ago
Customer Retention Representative
- Cox Communications
-
Las Vegas, NV
FULL_TIME
- CUSTOMER RETENTION REPRESENTATIVE Job Description Our customers are the lifeblood of our business. In this role, you are the last line of defense, and the reason our customers stay with us. Through bu...
- 2 Months Ago
Insurance Retention/Customer Service Representative
- Terelak-Team
-
sparks, NV
FULL_TIME
- Job DescriptionThe Terelak agency is seeking a retention-customer service representative to join one of the top performing teams in the country! We have been in business for over 20 years and we love ...
- 24 Days Ago
Customer Service Representative - Full Time
- Williams-Sonoma Inc. Customer Care Centers
-
Las Vegas, NV
FULL_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home! Now hiring Full-Time staff until July 2024 Applicants must reside from: Alabama, Arizona, Arkansas, Colorado, Connecticut, Flori...
- 25 Days Ago
Customer Retention Representative jobs at Popular Companies
Bilingual Customer Retention Representative - Remote
- PREMIER
-
Sioux Falls, SD
- Location: Sioux Falls, SD Shift: Various shift options available Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/...
- 6/2/2024 12:00:00 AM
Bilingual Customer Retention Representative - Remote
- Premier, Inc.
-
North Sioux City, SD
- Location: Dakota Dunes, SD Shift: Evenings, Weekends Job Status: Full-Time and Part-Time Pay: $15.00-$17.50/hour startin...
- 6/2/2024 12:00:00 AM
Customer Retention Specialist
- Crown Castle USA, Inc.
-
Canonsburg, PA
- Customer Retention Specialist - CUSTO011096 DESCRIPTION/RESPONSIBILITIES: Position Title: Customer Retention Specialist ...
- 6/2/2024 12:00:00 AM
Customer Retention Specialist (REMOTE)
- Feyer&Associates
-
Rapid City, SD
- We are looking for a motivated and empathetic Remote Customer Retention Specialist to join our team. As a Customer Reten...
- 6/2/2024 12:00:00 AM
Customer Relationship Specialist IIS
- Finance of America
-
Charlotte, NC
- ** Customer Relationship Specialist IIS** **Job Category****:** Operations **Requisition Number****:** CUSTO003370 Showi...
- 5/31/2024 12:00:00 AM
Customer Retention Specialist
- Mr. Rooter of Cook County
-
Hoffman Estates, IL
- If you have a cordial , customer friendly voice, a self driven attitude , organized , a great communicator and records h...
- 5/30/2024 12:00:00 AM
Customer Retention Specialist
- Kings III Emergency Communications
-
Coppell, TX
- Job Type Full-time Description Customer Retention Specialist Top 100 Workplace in Dallas: Kings III is honored to have b...
- 5/30/2024 12:00:00 AM
Customer Retention Representative
- Cox Communications, Inc.
-
Oklahoma City, OK
- Youll take calls from customers who are considering downgrading or disconnecting, listening to their concerns and steeri...
- 5/29/2024 12:00:00 AM
About Nevada
Nevada is almost entirely within the Basin and Range Province, and is broken up by many north-south mountain ranges. Most of these ranges have endorheic valleys between them, which belies the image portrayed by the term Great Basin.
Much of the northern part of the state is within the Great Basin, a mild desert that experiences hot temperatures in the summer and cold temperatures in the winter. Occasionally, moisture from the Arizona Monsoon will cause summer thunderstorms; Pacific storms may blanket the area with snow. The state's highest recorded temperature was 125 °F (52 °C) in Laughlin (e...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Representative jobs
$34,838 to $45,043
Most Popular Cities in Nevada for Customer Retention Representative Jobs
What does a Customer Retention Representative do?
Customer Retention Representative in Shreveport, LA
The Client Experience Group will build customer loyalty by using personal touchpoints, offering unique experiences, and communicating clearly and effectively.
January 16, 2020
Customer Retention Representative in Middlesex, NJ
Identify and resolves customer issues through creative sales techniques.
December 03, 2019
Customer Retention Representative in Grand Rapids, MI
The Customer Retention Representative is role is a highly consultative retention sales opportunity, operating in a call center environment.
December 27, 2019