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Customer Retention Supervisor jobs in Maine

Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

Recently Added Customer Retention Supervisor jobs

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Full-Time Customer Service Supervisor
  • Kohl's
  • Westbrook, ME FULL_TIME
  • About The Role

    In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

    What You’ll Do

    • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
    • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
    • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
    • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
    • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
    • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

    All Supervisor Roles At Kohl’s Are Responsible For

    • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
    • Exercising good judgment; taking appropriate partners as needed
    • Modeling, guiding and providing direction to associates
    • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
    • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
    • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
    • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
    • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
    • Accomplishing multiple tasks within established timeframes
    • Training, monitoring and reinforcing company policies, procedures, standards and guidelines
    • Maintaining adherence to company safety policies for the safety of all associates and customers
    • Key holder responsibilities include opening and closing store processes, and providing direction to associates
    • Other responsibilities as assigned

    Required

    What Skills You Have

    • Must be at least 18 years of age or older
    • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
    • Strong verbal/written communication and interpersonal skills
    • Flexible availability, including days, nights, weekends, and holidays

    Preferred

    • 2 years experience in retail or similar industry

    Pay Starts At: $20.75

    req# : R355544

  • 8 Days Ago
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Full-Time Customer Service Supervisor
  • KOHLS
  • Westbrook, ME FULL_TIME
  • About the RoleIn this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, c...
  • 19 Days Ago
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Coordinator - Sales / Client Retention
  • Signal Security
  • Yarmouth, ME FULL_TIME
  • Post Location: Signal of Maine Schedule: Fulltime Pay Rate: $20.00 per hour, based on experience? ? Benefits: ? Tuition Assistance for PT/FT/Immediate Family Members Full Health/Dental/Vision for Full...
  • 1 Month Ago
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Airport Customer Service/ Ramp Supervisor (Delta) - PWM
  • Unifi
  • Portland, ME FULL_TIME
  • Requirements and Description The Unifi Customer Service Supervisor is responsible for supervising employees to their assigned shifts to ensure the daily activities are performed safely and efficiently...
  • 9 Days Ago
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Customer Experience Supervisor I - Bangor Mall
  • CMC Markets
  • Bangor, ME FULL_TIME
  • General DescriptionGeneral Description:As the Customer Experience Supervisor I - You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on cust...
  • 11 Days Ago
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Customer Experience Supervisor I - Elm Plaza
  • JCPenney Careers 2018
  • Waterville, ME FULL_TIME
  • General Description General Description:As the Customer Experience Supervisor I – You are accountable for driving profitable sales growth by leading and engaging associates, coaching associates on cus...
  • 20 Days Ago
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Customer Retention Supervisor jobs at Popular Companies

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WIC Outreach/Retention Supervisor
  • Adelante
  • Phoenix, AZ
  • WIC Outreach/Retention Supervisor Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Posit...
  • 6/11/2024 12:00:00 AM
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Student Athlete Development and Retention Coordinator
  • University of Southern Indiana
  • Evansville, IN
  • Title: Student Athlete Development and Retention Coordinator Division: President's Office Department: Athletics FLSA Sta...
  • 6/11/2024 12:00:00 AM
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NURSE RETENTION COORDINATOR
  • Cape Fear Valley Health
  • Cape Fear, NC
  • NURSE RETENTION COORDINATOR DEPARTMENT: Nursing Administration CLASSIFICATION: Exempt $20,000 sign-on bonus plus relocat...
  • 6/8/2024 12:00:00 AM
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Student Experience and Retention Coordinator
  • University of Maryland Eastern Shore
  • Princess Anne, MD
  • Position Title Student Experience and Retention Coordinator Job Type Staff Position Information The School of Pharmacy i...
  • 6/8/2024 12:00:00 AM
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Retention Coordinator
  • COTS
  • Burlington, VT
  • Job Description Job Description The COTS Retention Coordinator is responsible for the day-day-management of the COTS Ret...
  • 6/8/2024 12:00:00 AM
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Retention Specialist - Rolla
  • East Central College
  • Rolla, MO
  • East Central College has opening for a full-time Retention Specialist at the Rolla location responsible for providing re...
  • 6/8/2024 12:00:00 AM
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Academic Success & Retention Coordinator
  • Access Dubuque
  • Dubuque, IA
  • Academic Success & Retention Coordinator **Loras College** 1 Positions ID: 05.17.24 Posted On 05/17/2024 **Job Overview*...
  • 6/7/2024 12:00:00 AM
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Electronic Record Retention Coordinators: CDS SA NOW HIRING
  • CDS in Texas
  • San Antonio, TX
  • Job Description Job Description Hiring AA Record Retention (E-REC) Coordinators in San Antonio 78201 $15-$17 Monday – Fr...
  • 6/7/2024 12:00:00 AM
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About Maine

To the south and east is the Atlantic Ocean and to the north and northeast is New Brunswick, a province of Canada. The Canadian province of Quebec is to the northwest. Maine is both the northernmost state in New England and the largest, accounting for almost half of the region's entire land area. Maine is the only state in the continental US to border only one other American state (New Hampshire to the South and West). Maine is the easternmost state in the United States in both its extreme points and its geographic center. The town of Lubec is the easternmost organized settlement in the United...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$58,266 to $83,653

Most Popular Cities in Maine for Customer Retention Supervisor Jobs

What does a Customer Retention Supervisor do?

Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020