Customer Retention Supervisor jobs in New Mexico
Customer Retention Supervisor supervises a staff of customer service representatives that process orders, prepare correspondence, and fulfill needs of existing customers that are at risk of cancelling services or orders. Addresses complaints with the goal of increasing satisfaction and securing renewals or saves. Being a Customer Retention Supervisor offers discounts or special deals as needed and within pre-established limits. May require a bachelor's degree in area of specialty. Additionally, Customer Retention Supervisor typically reports to a supervisor or manager. The Customer Retention Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Customer Retention Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Recently Added Customer Retention Supervisor jobs
Customer Experience Supervisor
- The TJX Companies, Inc.
-
Albuquerque, NM
PART_TIME
-
Discovery is at the core of everything we do - whether it’s a great value, incredible style, or building long-lasting partnerships with people around the world. That’s what makes TJX different. You can find it all across our brands: TJ Maxx, Marshalls, HomeGoods, Sierra, and Homesense. Every one of our brands has one thing in common: environments that are always changing. That’s just how we like it. Every day is an opportunity to discover something new about our business, our partnerships, and even about yourself. Come discover what different can mean for you.
Posting Notes: 5001 Montgomery Blvd NE A23 Albuquerque NM 87109
Opportunity: Contribute To The Growth Of Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
This position has a starting pay range of $13.00 to $13.50 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
Discover Different at TJX means opportunity, teamwork, and career growth. That’s why working here is so much more than a job. When you’re a part of our TJX family, you have the full support of a diverse, close-knit group of people that work together to deliver the best value and style in the business. Our inventory is always changing and our approach is continually evolving, which means every day is another chance to Discover Different.
We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: 5001 Montgomery Blvd NE A23 Albuquerque NM 87109 - 8 Days Ago
Supervisor Customer Operations
- PNM Resources
-
Alamogordo, NM
FULL_TIME
- POSTING DEADLINE This position is posted until: FilledJob DescriptionSupervisor - Customer Operations (Meter Reading)Salary Grade: G07Minimum Midpoint Maximum$66,267 - $87,804 - $109,340Given the fina...
- Just Posted
Customer Service Supervisor III
- MCI Careers
-
Las Cruces, NM
FULL_TIME
- LOCATIONLas Cruces, NM JOB TYPEFull-Time PAY TYPESSalary Bonus SALARY$40000 - $55000 / year BENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell...
- 1 Month Ago
Senior Customer Care Supervisor
- MCI Jobs
-
Las Cruces, NM
FULL_TIME
- POSITION OVERVIEW Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual and posses excellent communication skills, we need your help in ma...
- 1 Month Ago
Customer Service Supervisor I
- MCI Careers
-
Las Cruces, NM
FULL_TIME
- LOCATIONLas Cruces, NM JOB TYPEFull-Time PAY TYPESSalary Bonus SALARYCommensurate BENEFITS & PERKSMANAGEMENT: Paid Time Off, Medical, Dental, Vision, Life Insurance, Retirement, Company Cell Phone, Co...
- 1 Month Ago
Customer Service Supervisor II
- MCI Careers
-
Las Cruces, NM
FULL_TIME
- POSITION OVERVIEW EXPERIENCED CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our employee development team is looking for experienced call center customer service supervis...
- 1 Month Ago
Customer Retention Supervisor jobs at Popular Companies
WIC Outreach/Retention Supervisor
- Adelante
-
Phoenix, AZ
- WIC Outreach/Retention Supervisor Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Posit...
- 6/11/2024 12:00:00 AM
Student Athlete Development and Retention Coordinator
- University of Southern Indiana
-
Evansville, IN
- Title: Student Athlete Development and Retention Coordinator Division: President's Office Department: Athletics FLSA Sta...
- 6/11/2024 12:00:00 AM
Career Services Coordinator
- DUNWOODY COLLEGE OF TECHNOLOGY
-
Minneapolis, MN
- Job Details Job Location Dunwoody College of Technology - Minneapolis, MN Position Type Staff Education Level 4 Year Deg...
- 6/11/2024 12:00:00 AM
NURSE RETENTION COORDINATOR
- Cape Fear Valley Health
-
Cape Fear, NC
- NURSE RETENTION COORDINATOR DEPARTMENT: Nursing Administration CLASSIFICATION: Exempt $20,000 sign-on bonus plus relocat...
- 6/8/2024 12:00:00 AM
Retention Coordinator
- COTS
-
Burlington, VT
- Job Description Job Description The COTS Retention Coordinator is responsible for the day-day-management of the COTS Ret...
- 6/8/2024 12:00:00 AM
Retention Specialist - Rolla
- East Central College
-
Rolla, MO
- East Central College has opening for a full-time Retention Specialist at the Rolla location responsible for providing re...
- 6/8/2024 12:00:00 AM
Academic Success & Retention Coordinator
- Access Dubuque
-
Dubuque, IA
- Academic Success & Retention Coordinator **Loras College** 1 Positions ID: 05.17.24 Posted On 05/17/2024 **Job Overview*...
- 6/7/2024 12:00:00 AM
Electronic Record Retention Coordinators: CDS SA NOW HIRING
- CDS in Texas
-
San Antonio, TX
- Job Description Job Description Hiring AA Record Retention (E-REC) Coordinators in San Antonio 78201 $15-$17 Monday – Fr...
- 6/7/2024 12:00:00 AM
About New Mexico
New Mexico (Spanish: Nuevo México Spanish pronunciation: [ˈnweβo ˈmexiko] (listen), Navajo: Yootó Hahoodzo pronounced [jòːtxó xɑ̀xʷòːtsò]) is a state in the Southwestern region of the United States of America; its capital and cultural center is Santa Fe, which was founded in 1610 as capital of Nuevo México (itself established as a province of New Spain in 1598), while its largest city is Albuquerque with its accompanying metropolitan area. It is one of the Mountain States and shares the Four Corners region with Utah, Colorado, and Arizona; its other neighboring states are Oklahoma to the north...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Retention Supervisor jobs
$55,212 to $79,268
Most Popular Cities in New Mexico for Customer Retention Supervisor Jobs
What does a Customer Retention Supervisor do?
Customer Retention Supervisor in Columbus, MS
Leads, coaches, and mentors a team of Customer Retention Reps responsible for assessing customer situations requesting disconnects, resolving customer concerns, retaining customers and providing best in class service to customers.
January 03, 2020
Customer Retention Supervisor in Manchester, NH
Workers instinctively back each other up in order to maximize the experience for you; the customer.
February 13, 2020
Customer Retention Supervisor in New Britain, CT
It is hard to imagine any place of business where workers have no impact on customers, so the ability to maintain and grow trust is good for both the top and bottom line.
February 20, 2020