Customer Service Director jobs in Georgia
Customer Service Director directs and oversees all aspects of an organization's customer service policies, objectives, and initiatives. Develops service level standards focused on reducing response times and providing high customer satisfaction. Being a Customer Service Director establishes policies and procedures that produce high quality customer service delivery and that reflect industry best practices. Implements systems to capture and report on service metrics, including any customer feedback or trends in product or service issues. Additionally, Customer Service Director manages resource decision-making and planning. Aligns customer service activities and initiatives to support and enhance the objectives of the organization. Requires a bachelor's degree or equivalent. Typically reports to top management. The Customer Service Director manages a departmental sub-function within a broader departmental function. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure. To be a Customer Service Director typically requires 5+ years of managerial experience. Deep knowledge of the managed sub-function and solid knowledge of the overall departmental function. (Copyright 2024 Salary.com)
Recently Added Customer Service Director jobs
Customer Service Division Director
- Gwinnett County
-
Gwinnett County, GA
FULL_TIME
-
Job Description
The Customer Service Division Director is responsible for leading a division composed of 28 full-time team members assigned to the Building Permits, Licensing and Revenue, and Customer Service sections. The Division Director is supported by a management team that includes a Deputy Division Director, Licensing and Revenue Manager, Permitting Manager, and Customer Service Manager. The Customer Service Division Director will report to the Deputy Department Director.
Essential Duties- Develops work plans and operational improvement initiatives
- Actively collaborates with other departments and divisions within the department to maintain effective working relationships and enhance service delivery
- Helps to maintain a solution-oriented culture that emphasizes communication and collaboration
- Keeps apprised of regional and national best practices and relevant Federal, State, and local laws, regulations, codes, and standards to ensure they are met
- Provides managerial and supervisory support and staff evaluation to assigned staff
- Continually strives to promote and maintain the Gwinnett Standard of excellence
- Works to build a positive and inclusive culture
- Drives innovation and continuous improvement
- Responsible for overseeing the duties of Customer Service Division as following:
- Assists residents and businesses with questions about department processes and requirements by phone, email, and in-person
- Processes permit fees, occupation taxes, and excise taxes, and produces regular required financial reports
- Completes a preliminary review of development and building construction plans for completeness and routes plans to the appropriate sections
- Processes and reviews applications for tenant change permits, building permits, occupation tax certificates, and alcohol licenses
- Fulfills open records requests
The grade for this position is 303. Salary will be dependent on education and experience.
Effective 4/11/2023, this position is eligible for the Employee Referral Program.
Minimum Qualifications- Bachelor’s Degree in Public Administration, Business Administration, in a closely related field AND
- Nine years of progressively responsible experience related to the area of assignment, including two years experience as a manager
- An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered.
- The successful candidate will exhibit strong interpersonal skills and excel at the following:
- Problem solving, managing and executing multiple tasks and projects, adapting to a rapidly changing environment, communication, ability to manage and mentor, and collaboration and team-building skills.
- Problem solving, managing and executing multiple tasks and projects, adapting to a rapidly changing environment, communication, ability to manage and mentor, and collaboration and team-building skills.
For information related to position-specific essential duties, knowledge and skills, and physical requirements, please click here.
Note: The class specifications listed on this website are not the official class specifications for Gwinnett County and are subject to change.
For more information about this department, please click here.About Gwinnett County
Welcome to Gwinnett County — one of America's fastest-growing counties for the past 20 years. Our dynamic and exciting county combines the best of big-city living with the comforts of the suburbs.
The county's population in 2000 was about 588,448 and we’ve only continued to grow since then, with the population expected to reach one million by the year 2022.
Gwinnett has many advantages, beginning with its location and road system. The county is just 45 minutes from Hartsfield-Jackson Atlanta International Airport and 30 minutes from downtown Atlanta. Thanks to this location, 80 percent of the U.S. population is within a two-hour flight. Georgia Highway 316 has been extended to Athens, reducing travel time to the University of Georgia to 25 minutes. Gwinnett's infrastructure includes more than 2,750 miles of roadways to provide excellent mobility for our residents.
The County Administrator and County Attorney are appointed by the Board of Commissioners and serve at its pleasure. To implement the Board's policy directives, the County Administrator uses a management team consisting of members of his immediate staff and 14 department directors. The 14 departments that make up the executive side are Police Services, Fire and Emergency Services, Corrections, Communications, Support Services, Financial Services, Community Services, Human Resources, Information Technology Services, Law, Planning and Development, Water Resources, Child Advocacy & Juvenile Services, and Transportation. Each department is run by a director who is charged with managing operations in a manner which stresses the County’s values.
In addition to the executive side of County government, certain services are provided through Constitutional officers and independent elected officials. These external offices are created by the Georgia Constitution or through state law. In Gwinnett, they include the Sheriff, Tax Commissioner, District Attorney, Solicitor, Probate Court Judge, and Chief Magistrate.
Vision
Gwinnett is the preferred community where everyone thrives!
Mission
Gwinnett proudly supports our vibrantly connected community by delivering superior services.
Values
Integrity: We believe in being honest, building trust, and having strong moral principles.
Accountability: We believe in stewardship, transparency, and sustainability.
Equity: We believe in fairness and respect for all.
Inclusivity: We believe in engaging, embracing, and unifying our communities.
Innovation: We believe in continual adaptation of technology, process, and experience.
Hiring Process
Gwinnett County is an Equal Opportunity Employer. For more information regarding our hiring process, please click the links below:- Hiring Process
- FAQs
For questions about recruitment, or to request a reasonable accommodation during the application, interview, or testing process, please call Human Resources at 770-822-7915 or email Jobs@GwinnettCounty.com. - 6 Days Ago
Director, Customer Service - Apartments.com
- CoStar Group
-
Atlanta, GA
FULL_TIME
- Job DescriptionCoStar Group Company Intro: CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included ...
- 1 Day Ago
Customer Service Division Director
- Gwinnett County
-
Lawrenceville, GA
FULL_TIME
- Class Summary Job Description The Customer Service Division Director is responsible for leading a division composed of 28 full-time team members assigned to the Building Permits, Licensing and Revenue...
- 13 Days Ago
Service Technician, Compressor Technique - Fayetteville GA
- Atlas Copco Compressors LLC -North America Customer Center
-
Fayetteville, GA
FULL_TIME
- Service Technician, Compressor Technique - Fayetteville GA Functional area: Service Country: United States City: Fayetteville and McDonough Company name: Atlas Copco Compressors LLC Date of posting: M...
- 24 Days Ago
Customer Service
- Wagner Service Solutions, Inc
-
Suwanee, GA
TEMPORARY,PART_TIME,FULL_TIME
- Job Overview: We are seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service, handling inquiries, and resolving i...
- 3 Days Ago
Director, Customer Service Analytics & Insights
- Verizon
-
Alpharetta, GA
FULL_TIME
- When you join VerizonVerizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches acr...
- 2 Days Ago
Customer Service Director jobs at Popular Companies
Customer Service Director BF84-1746
- Grnwilmington
-
New York, NY
- ** Customer Service DirectorLong Island, NY** **Required Experience:** 5+ years HR experience in Food Industry or Consum...
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Insurance Call Center Customer Service Director
- Mass Markets
-
Wichita, KS
- POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property ...
- 6/11/2024 12:00:00 AM
Customer Service Director
- Shop LC
-
Austin, TX
- CUSTOMER SERVICE DIRECTOR Shop LC is seeking an experienced and dynamic individual to join our team as a Customer Servic...
- 6/8/2024 12:00:00 AM
Insurance Call Center Customer Service Director
- MCI Military Recruitment
-
Wichita, KS
- POSITION OVERVIEW: MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property...
- 6/8/2024 12:00:00 AM
Insurance Call Center Customer Service Director
- MCI Military Recruitment
-
Dallas, TX
- POSITION OVERVIEW: MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property...
- 6/8/2024 12:00:00 AM
Insurance Call Center Customer Service Director
- MCI Careers
-
Wichita, KS
- LOCATION: Wichita, KS JOB TYPE: Full-Time PAY TYPES: Salary + Bonus SALARY: Commensurate BENEFITS & PERKS: MANAGEMENT: P...
- 6/8/2024 12:00:00 AM
Director of Client Services
- Forum Group Connecticut, LLC
-
Darien, CT
- Client Services Director needed for Startup FinTech Investment Platform in Norwalk, CT. Our client provides a one of a k...
- 6/8/2024 12:00:00 AM
Insurance Call Center Customer Service Director
- MassMarkets
-
Wichita, KS
- POSITION OVERVIEW MCI is seeking an experienced Insurance Call Center Customer Service Director experienced in Property ...
- 6/7/2024 12:00:00 AM
About Georgia
Georgia is a state in the Southeastern United States.Beginning from the Atlantic Ocean, the state's eastern border with South Carolina runs up the Savannah River, northwest to its origin at the confluence of the Tugaloo and Seneca Rivers. It then continues up the Tugaloo (originally Tugalo) and into the Chattooga River, its most significant tributary. These bounds were decided in the 1797 Treaty of Beaufort, and tested in the U.S. Supreme Court in the two Georgia v. South Carolina cases in 1923 and 1989.
The border then takes a sharp turn around the tip of Rabun County, at latitude 35°N, thou...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Service Director jobs
$166,415 to $232,067
Most Popular Cities in Georgia for Customer Service Director Jobs
What does a Customer Service Director do?
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