Customer Service Director jobs in Hawaii

New Call Center/ Customer Service Representative Opportunity in Pearl City!

Steve's Plumbing & A/C Service is looking for an experienced & skilled Customer Service Representative to join our team!

Steve's Plumbing & A/C Service is a top-notch contractor in Hawaii focused on providing significant value to our residential customers. We’ve been in business 30 years and our growth continues due to our great reputation and company culture. Our teams are treated like family, so they can treat our customers with the same respect. We’re always looking for people who are self-motivated and customer-focused. If you are looking for a new opportunity, apply today!

What We Offer!

• Industry leading Benefits Package
• Medical, Dental & Vision Insurance
• Employee Discounts
• Career Growth Opportunities
• 1- Week Paid Vacation First Year
• 7-Paid Holidays
• 401(k) Matching, IRA

Responsibilities:

• Answer a high volume of incoming calls and respond to customer inquiries.
• Provide information about company services.
• Resolve customer complaints or concerns.
• Direct calls to appropriate departments or individuals
• Follow up on reviews positive and negative.
• Call customers to offer promotions.
• Collaborate with management to resolve complaints.

Qualifications:

• 2 years of Customer Service Experience
• 2 years of Call Center Experience
• Analytical and Problem-Solving Skills
• Multitasking and Organizational Skills
• Attentiveness and Patience
• Time-Management Skills

Pay Transparency:

The starting rate for this opportunity ranges from $18-$20/hr. The actual base pay is dependent upon many factors, such as training, transferable skills, work experience, business needs, and market demands. Other rewards may include incentive plan opportunities and annual bonus eligibility. We provide a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO). A candidate’s salary history will not be used in compensation decisions. Please note that the compensation information is a good faith estimate for this position. It assumes a rate based on location and experience.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• Day shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Call Center/ Customer Service: 3 years (Preferred)

Ability to Commute:

• Pearl City, HI (Required)

Ability to Relocate:

• Pearl City, HI: Relocate before starting work (Required)

Work Location: In person