Customer Service Manager manages a team or unit of customer service representatives and ensures service levels are met or exceeded. Establishes efficient and balanced workflows that maximize efficiency and produce high levels of service quality and customer satisfaction. Being a Customer Service Manager monitors and measures service metrics and utilize to develop standards, improvements, or changes to process. Makes recommendations for changes to products or services based on customer feedback and requests. Additionally, Customer Service Manager typically requires a bachelor's degree or equivalent. Typically reports to a director. The Customer Service Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be a Customer Service Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Job Summary:
We are seeking an outgoing and dependable individual to provide Front Desk Customer Service as part of our star-quality team! The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This position requires strong communication skills and the ability to handle inquiries and resolve issues in a professional manner.
Responsibilities:
- Respond to customer inquiries via phone, email, and face-to-face conversations
- Assist customers with product information, pricing, and availability
- Process orders and credits efficiently
- Provide solutions to customer issues with a focus on customer satisfaction
- Conduct data entry tasks accurately and in a timely manner
- Analyze customer feedback to improve service quality
- Communicate effectively with other departments as necessary
-Other projects as assigned
Experience:
- At least one year previous experience in customer service or related field
- Strong communication skills in English; bilingual in Spanish is preferred
- Ability to effectively communicate with customers and colleagues
- Proficiency in data entry and CRM software
- Experience with answering and routing incoming calls
High Country Linen has proudly been serving our community for over 93 years! This position offers the opportunity to work in a dynamic environment where your contributions make a difference. If you are a motivated individual with a passion for customer service, we encourage you to apply by emailing and providing your resume to admin@highcountrylinen.com.