Customer Service Representative jobs in Kentucky

Overview:
We are seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will provide direct client customer service by supporting each customer professionally, courteously in a fair and consistent manner while building trust, servicing their unique needs, and offering available products. You will use problem solving skills and a passion for helping others daily.

Duties include but not limited to:
- Respond promptly to customer inquiries via phone, email, or chat
- Handle and resolve customer complaints in a professional manner
- Process new applications, policy changes, and endorsement requests
- Perform data entry tasks accurately and efficiently
- Upsell products or services to customers when appropriate
- Conduct outbound calling campaigns to follow up with customers
- Communicate effectively with customers to ensure satisfaction
- Handle confidential and proprietary information with highest regard

Qualifications:
- Previous experience in customer service or a related field is preferred
- Excellent communication skills in English
- Strong sales and upselling abilities
- Ability to analyze information and solve problems efficiently
- Multitasking capabilities in a fast-paced environment

Benefits:
- Competitive salary
- Opportunities for career growth and development
- Comprehensive training program provided
- Supportive team environment

If you are passionate about delivering top-notch customer service and possess the skills mentioned above, we welcome you to apply for this exciting Customer Service Representative position.

Job Type: Full-time

Pay: From $13.50 per hour

Expected hours: 35 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Commute:

• Corbin, KY 40701 (Required)

Ability to Relocate:

• Corbin, KY 40701: Relocate before starting work (Required)

Work Location: In person