Customer Service Supervisor jobs in Alabama
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor
- Hawthorne Global Aviation Services
-
Tuscaloosa, AL
FULL_TIME
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Reporting to the General Manager, the Customer Service Manager manages the customer experience at a base including all processes and procedures and management of the customer service team.
Primary Responsibilities- Ensures all customers experience service that is prompt, courteous, anticipates their needs, and consistently goes above and beyond their expectations; interact with customers and develop relationships.
- Attracting, interviewing, and overseeing the hiring of all new team members;
- Manage the training of customer service staff to ensure all training is following the Hawthorne Customer Service training program; skills are continuously being observed, corrected, and that practice is core training component.
- Manage the site point of sale system to ensure efficiency, company standards and regulatory compliance.
- Conduct annual performance reviews of direct reports, while also providing ongoing counseling, mentoring, and discipline as appropriate.
- Culture champion who advocates with clarity, conviction, consistency, and courage.
- Team communication including daily shift huddles/transitions and monthly employee meetings; keeping employees apprised of company news and upcoming events.
- Development of strategies to improve the customer experience and generate organic growth.
- Lead culture initiatives within the Customer Service team and be a cultural ambassador for the base.
- Develop and maintain weekly scheduling for the Customer Service Team.
- Review and approve timecards for all team members.
- Planning and coordinating events; customer transportation, catering.
- Responsible for A/R and A/P; assists in monthly financial closings.
- Daily close outs, subject matter expert on all customer service applications
- Other duties as assigned by the General Manager.
- 5 years’ management experience in general aviation or a transferable industry.
- Bachelor’s degree or equivalent experience.
- Strong operational knowledge.
- Effective verbal and written communication skills
- Strong interpersonal skills.
- Strong skills developing direct reports, delegating, and building effective teams
- Strong organization, process, and time management skills.
- Good working knowledge of MS Word and MS Excel.
- Valid driver’s license.
- Physically able to perform frequent walking, stretching, bending, sitting, stooping, reaching, and grasping actions.
- May be required to work overtime, nights, weekends.
- 4 Days Ago
Customer Service Supervisor
- Lineage
-
Attalla, AL
FULL_TIME
- Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation.Key Duties And ResponsibilitiesSupervise, train, provide performance feed...
- 5 Days Ago
Customer Service Supervisor
- LLS Lineage Logistics Services, LLC
-
Attalla, AL
FULL_TIME
- Supervise a variety of general office and customer service activities critical to the daily results of the warehouse operation. KEY DUTIES AND RESPONSIBILITIES Supervise, train, provide performance fe...
- 9 Days Ago
Customer Service Supervisor (FT)
- Hyundai Power Transformers USA
-
Montgomery, AL
FULL_TIME
- Job Summary: Customer Service Supervisor.Job Brief:This role will focus on the needs and desires of customers while leading a team of Customer Service Representatives. He or she will have a dedication...
- Just Posted
Customer Service Supervisor
- Ollie's Bargain Outlet
-
Trussville, AL
PART_TIME
- Join our team and live the Ollie-tude!: (Ollie’s Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity, and...
- 1 Day Ago
Customer Service Supervisor
- Floor & Decor
-
Homewood, AL
FULL_TIME
- PURPOSEThis position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional...
- 15 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Cincinnati, OH
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/10/2024 12:00:00 AM
Customer Service Supervisor
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Alabama
Alabama (/ˌæləˈbæmə/) is a state in the southeastern region of the United States. It is bordered by Tennessee to the north, Georgia to the east, Florida and the Gulf of Mexico to the south, and Mississippi to the west. Alabama is the 30th largest by area and the 24th-most populous of the U.S. states. With a total of 1,500 miles (2,400 km) of inland waterways, Alabama has among the most of any state.
Alabama is nicknamed the Yellowhammer State, after the state bird. Alabama is also known as the "Heart of Dixie" and the "Cotton State". The state tree is the longleaf pine, and the state flower is...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$64,540 to $86,233
Most Popular Cities in Alabama for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
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