Customer Service Supervisor jobs in California
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Field Maintenance Supervisor Ft. Irwin, CA
- General Dynamics Land Systems Customer Service & Support Company
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Fort Irwin, CA
FULL_TIME
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At General Dynamics Land Systems has an opportunity for an experienced leader to lead a team that will put our Customer at the center of everything we do. Our commitment to protect and enable the men and women who serve, drives us to develop products and systems that give them a clear advantage for mission success. We are looking for passionate individuals to help us deliver innovative, unique solutions to our Customers.
General Dynamics Land Systems Stryker sustainment organization currently has 1 opening for a Supervisor at Fort Irwin, CA (TDY). The selected candidate will lead a team of 4 Combat Vehicle Mechanics in support of the OSWV program at NTC, supporting 14 Stryker Combat Vehicles.
FSR/Supervisor Position Responsibilities:- Serve as the General Dynamics Land System representative assigned to Stryker Brigades and other Stryker-equipped units world-wide.
- Provide oversight to a team of 5 25 GDLS Combat Vehicle Mechanics and Material Handlers. Responsible for employees time cards, assigned property, required training, schedules, quality of work, and coaching/mentoring.
- Travel to support the customer when required.
- Monitor and maintain configuration management for Stryker variant of vehicles.
- Conduct hands on training or sustainment training program for General Dynamics Land Systems mechanics and United States Army Mechanics, Operators or Leaders.
- Oversee and assist with preventive maintenance checks and services (PMCS) on all Stryker variants to include sub-components and LRUs pertaining to the Stryker Platform.
- Oversee and troubleshoot and correct malfunctions in automotive systems such as the Full Up PowerPack (engine, transmission, cooling), fuel, exhaust, driveline, suspension and weapon systems using built in test equipment (BITE), test equipment and/or manual troubleshooting procedures (MTPs), common and special tools and applicable technical documentation.
- Complete maintenance and administrative forms and other paperwork (reports) related to performance of duties.
- Provide property accountability for all assigned property.
- Perform duties as site Field Representative; Environmental, Hazmat, Safety, Fire prevention and administrative functions.
- Complete status and progress reports as required.
Requirements:- Must have an Associates Degree from an accredited institution.
- Meet and maintain Anthropometric Size Restrictions (ASR) requirements Measurements used to ensure ingress/egress compatibility for entrants requiring access to military vehicle interiors.
- Must pass and maintain company deployment requirements dependent on assignment.
- Work in improved and unimproved maintenance facilities, as well as other field environment and work duty locations as required.
- Ability to work in confined space within vehicle interior as required.
- Potential for exposure to temperature extremes in performance of duties.
- Dexterity in fingers of both hands.
- Ability to carry up to 50 pounds (tool box or parts) up to 50 feet.
- Certified FSR preferred but not required.
Position Salary Range: New hires generally start between $77,100 and $82,000 per year. Applicants placement within the range is based on qualifications and professional experience. The full salary range for the position is between $77,100 and $115,700 per year.
Position Incentive: Hired applicant will be able to receive an annual bonus.
Benefits Offered: Employees (and their families) are covered by medical, dental, vision, life and accident insurance plans, disability insurance plans, health spending account, flexible spending account, 401(k) retirement plan and tuition reimbursement.
Employees are also eligible to receive 6.66 hours of vacation per month, 80 hours of sick/personal time per year and 6-13 paid holidays each year depending on business circumstances and the applicable holiday schedule for that year.
General Dynamics Land Systems is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race and/or ethnic background, national origin and/or ancestry, color, religion, gender, gender identity or expression, transgender status, sexual orientation, marital/parental status, age, military service, veteran status, disability, pregnancy/childbirth or related conditions, genetic information, or membership in any class protected by applicable law from discrimination in employment. - 26 Days Ago
Customer Service Supervisor (2B.24)
- Bear Valley Electric Service, Inc.
-
Big Bear, CA
FULL_TIME
- THIS POSITION REQUIRES RESIDENCY IN OUR SERVICE AREA At Bear Valley Electric, we work hard to provide our customers, with superior customer service, and safe, reliable, and quality power. We do it eac...
- 15 Days Ago
Customer Service Representative - Part Time
- Williams-Sonoma Inc. Customer Care Centers
-
Shafter, CA
PART_TIME
- Williams-Sonoma Inc. Customer Service Representatives – Work from Home in Bakersfield! Now hiring part-time staff until July 2024 Why you and why us? Who are our Customer Service Representatives? They...
- 3 Days Ago
Shift supervisor
- Shift Supervisor
-
Palm Springs, CA
FULL_TIME
- Title Shift Supervisor Category Food & Beverage Description Shift Supervisor Job Description Fisherman's Market & Grill Family of Restaurants To achieve your success and growth you will be held respon...
- 14 Days Ago
Customer service supervisor
- Living Spaces
-
Vista, CA
FULL_TIME
- Position Summary The primary role of the Operations Supervisor is to oversee every aspect of Operations, through Standard Work and the Operations GEM Model. The Operations Supervisor will oversee a te...
- Just Posted
NK - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
San Jose, CA
FULL_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: Customer Service Supervisor is responsible for supervising all fun...
- 25 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Comprehensive Logistics Co Inc
-
- ** Customer Service Supervisor** **Job Category****:** CLI Jobs **Requisition Number****:** CUSTO02712 Showing 1 locatio...
- 6/2/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
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- ** Customer Service Supervisor** * Moorestown, New Jersey PURPOSE This position is responsible for the creative workflow...
- 6/2/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/1/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Lexington, KY
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- LA Police Gear
-
Valencia, CA
- Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
- 5/30/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Weatherford, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Mansfield, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About California
California is a state in the Pacific Region of the United States. With 39.6 million residents, California is the most populous U.S. state and the third-largest by area. The state capital is Sacramento. The Greater Los Angeles Area and the San Francisco Bay Area are the nation's second and fifth most populous urban regions, with 18.7 million and 9.7 million residents respectively. Los Angeles is California's most populous city, and the country's second most populous, after New York City. California also has the nation's most populous county, Los Angeles County, and its largest county by area, S...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$77,262 to $103,231
Most Popular Cities in California for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
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Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
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