Customer Service Supervisor jobs in Connecticut
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Retail Customer Service Supervisor
- The TJX Companies, Inc.
-
Torrington, CT
PART_TIME
-
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always encouraging. Each shift is a new opportunity to Discover Different.
Posting Notes: TJ Maxx Store 0089 || 77 South Main Street || Torrington || CT || 06790
Opportunity: Contribute To The Growth Of Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
This position has a starting pay range of $16.69 to $17.19 per hour.
Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.
At TJ Maxx there’s so much potential to discover something new. A new day means new merchandise, and a fresh chance to reinvent retail. Discover Different means that we want you to bring your whole self and your sense of style to work with you every day - just as Associates do throughout the entire TJX family, which includes Marshalls, HomeGoods, Sierra, and Homesense.
Discover Different also means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Posting Notes: TJ Maxx Store 0089 || 77 South Main Street || Torrington || CT || 06790 - Just Posted
Retail Customer Service Supervisor
- The TJX Companies, Inc.
-
Newtown, CT
PART_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- Just Posted
Retail Customer Service Supervisor
- The TJX Companies, Inc.
-
East Hartford, CT
FULL_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 3 Days Ago
Customer service supervisor
- Pooch Hotel
-
Norwalk, CT
FULL_TIME
- Customer Service Supervisor The Customer Service Supervisor is a leader and an integral member of the Resort leadership team. The CSS reports to the Resort Manager and General Manager. The primary res...
- 11 Days Ago
Retail Customer Service Supervisor
- TJX Companies
-
Torrington, CT
PART_TIME
- Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to sta...
- 29 Days Ago
Customer service supervisor
- Kohl's
-
Westbrook, CT
FULL_TIME
- About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, ...
- 5 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Comprehensive Logistics Co Inc
-
- ** Customer Service Supervisor** **Job Category****:** CLI Jobs **Requisition Number****:** CUSTO02712 Showing 1 locatio...
- 6/2/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Lexington, KY
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- LA Police Gear
-
Valencia, CA
- Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
- 5/30/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Weatherford, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Mansfield, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Memphis, TN
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Wichita Falls, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Connecticut
Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$75,231 to $100,517
Most Popular Cities in Connecticut for Customer Service Supervisor Jobs
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