Customer Service Supervisor jobs in Illinois

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

A
Accounting Assistant
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • Qualifications:

    • Basic accounting and good math skills – accounts payable, accounts receivable, billing
    • 2-3 years of related accounting experience
    • Knowledge of prevailing wage helpful but not necessary
    • Good computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and use of accounting software
    • Excellent verbal and written communication skills
    • Exhibit good judgement and a positive attitude
    • Strong organizational skills and attention to details
    • Ability to multi-task
    • Ability to work in a paper and paperless accounting environment
    • Pleasant and professional phone demeanor
    • Ability to work individually and as part of a team
    • All candidates must pass background test prior to employment – Able to secure a PERC card
    • Compensation relative to experience

    Main Job Responsibilities Include:

    • Enter invoices for accounts payable processing, prints checks, scans and labels all invoices
    • Prepare and scan daily bank deposit and reviews customer accounts
    • Track employee time at prevailing wage job sites
    • Prepare, scan and label all weekly employee expense checks
    • Perform billing to customers
    • Responsible for miscellaneous personnel related administrative functions
    • Secure Certificates of Insurance from the insurance company
    • Answer front office phones as needed

    We offer competitive compensation and a comprehensive benefits package with our organization. If you are a motivated individual with a passion for accounting, we would love to hear from you. Please submit your resume along with a cover letter detailing your relevant experience.

    At Affiliated, you’ll be part of a true team focused on both employee and customer satisfaction. For over 40 years, we have continued to grow for a reason: we have a great mix of experienced, competent and committed employees that are truly valued.

    • Group Health Insurance
    • 401k plan
    • Paid Holidays
    • Paid Time Off

    About us:

    Established in 1983, Affiliated has been proudly providing dependable fire alarm service for over three decades to over 4,000 facilities in the Chicagoland area. The keys to our success have been a commitment to providing timely, competent customer service and maintaining personal relationships with our customers. We know that starts and ends with our staff, so we give our employees the resources they need to be leaders in their field. We prefer to promote from within and this is an economy-proof industry, so you can truly make this a career move.

    Job Type: Full-time

    Pay: $24.00 - $26.00 per hour

    Expected hours: 40 per week

    Benefits:

    • 401(k)
    • 401(k) matching
    • Dental insurance
    • Health insurance
    • Life insurance
    • Paid time off
    • Vision insurance

    Schedule:

    • Monday to Friday

    Experience:

    • Accounting: 2 years (Required)

    Work Location: In person

  • 6 Days Ago

A
Assistant Fire Alarm Inspector
  • Affiliated Customer Service, Inc.
  • Downers Grove, IL FULL_TIME
  • ENTRY-LEVEL POSITION TO BE TRAINED TO PROMOTE WITHIN Affiliated Fire Systems, Inc. is searching for an ASSISTANT FIRE ALARM SYSTEM INSPECTOR for our commercial fire alarm company. For this entry-level...
  • 2 Months Ago

T
FT Customer Service Supervisor
  • The TJX Companies, Inc.
  • Sterling, IL FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 2 Days Ago

K
Customer service supervisor
  • Kohl's
  • Fairview, IL FULL_TIME
  • About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. What You’ll Do L...
  • 1 Day Ago

T
FT Customer Service Supervisor
  • TJX Companies
  • Sterling, IL FULL_TIME
  • All 1,000 of our Marshalls stores embrace discovery, from designer luggage to statement shoes. Our assortment of brands is always changing, but our mission to provide the surprises that make the every...
  • 1 Day Ago

K
Customer service supervisor
  • Kohl's
  • Zurich, IL FULL_TIME
  • About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, ...
  • 11 Days Ago

F
Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Huntsville, AL
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/11/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 6/10/2024 12:00:00 AM

E
Customer Service Supervisor
  • Empire Auto Parts
  • Totowa, NJ
  • Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
  • 6/9/2024 12:00:00 AM

M
Customer Service Supervisor
  • McKesson Corporation
  • Fort Worth, TX
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 6/9/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Salt Lake City, UT
  • ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
  • 6/9/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Sacramento, CA
  • Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 6/9/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Mesquite, TX
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/9/2024 12:00:00 AM

P
Retail Customer Service Supervisor
  • PetSmart
  • Dubuque, IA
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

Illinois (/ˌɪlɪˈnɔɪ/ (listen) IL-ih-NOY) is a state in the Midwestern and Great Lakes region of the United States. It has the fifth largest gross domestic product (GDP), the sixth largest population, and the 25th largest land area of all U.S. states. Illinois is often noted as a microcosm of the entire United States. With Chicago in northeastern Illinois, small industrial cities and immense agricultural productivity in the north and center of the state, and natural resources such as coal, timber, and petroleum in the south, Illinois has a diverse economic base, and is a major transportation hu...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$71,844 to $95,992

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