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Customer Service Supervisor jobs in Maryland

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

Recently Added Customer Service Supervisor jobs

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HomeGoods Customer Service Supervisor
  • The TJX Companies, Inc.
  • Waldorf, MD FULL_TIME
  • Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with working here. Our environment is ever-changing, yet always encouraging. Every shift is a new opportunity to Discover Different.

    Posting Notes: HomeGoods Store 0382 || 3019 Festival Way || Waldorf || MD || 20601

    Opportunity: Contribute To The Growth Of Your Career.

    Leads the frontline to promote a �Highly-Satisfied� customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued, and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

    • Promotes a �Highly Satisfied� customer experience
    • Drives customer loyalty through programs and initiatives
    • Addresses customer concerns and issues promptly
    • Updates Associates on current customer experience feedback, goals, and company initiatives
    • Trains and mentors all Associates on Policies and Procedures
    • Provides recognition and constructive feedback on cashier performance
    • Maintains and monitors cash controls including change fund
    • Adheres to all labor laws and meal and break period policies
    • Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
    • Audits and approves paperwork
    • Maintains cleanliness, recovery, and organizational standards throughout the frontline
    • Monitors all frontline equipment, communicating issues to management
    • Executes and adheres to Company directives
    • Maintains and upholds merchandising standards within the queue-line
    • Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
    • Ensures proper and timely handling of damages and Mark out of Stock
    • Promotes a safe environment, reporting any type of safety hazard in the store
    • Other duties as assigned

    Who We Are Looking For: You!

    • High School graduate or equivalent degree preferred
    • Available to work flexible schedule including evenings and weekends
    • Able to work as a team member
    • Excellent interpersonal skills
    • Exceptional customer service skills
    • Able to lift heavy merchandise with/without reasonable accommodations
    • Able to train and provide direction to others
    • Able to run a register/handle money
    • Must be able to handle confidential information with discretion
    • Experience as a coordinator or previous retail/supervisory experience preferred

    Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.

    This position has a starting pay range of $16.00 to $16.50 per hour.

    Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.

    At HomeGoods, we embrace the unknown⁠ - with new products, new challenges and new ways to make a house a home. Our products add little, special touches to customers' lives and our people do the same for each other. Everyone supports each other to Discover Different - here and throughout the entire TJX family, which includes TJ Maxx, Marshalls, Sierra, and Homesense.

    Discover Different means we embrace each other’s differences and unique perspectives. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

    Posting Notes: HomeGoods Store 0382 || 3019 Festival Way || Waldorf || MD || 20601
  • 3 Days Ago
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Customer service supervisor
  • HomeGoods
  • Waldorf, MD FULL_TIME
  • JOB DESCRIPTION Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like ho...
  • 4 Days Ago
Apply this Job
T
Customer service supervisor
  • TJX Companies, Inc.
  • Waldorf, MD FULL_TIME
  • Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
  • 4 Days Ago
Apply this Job
T
HomeGoods Customer Service Supervisor
  • TJX Companies
  • Waldorf, MD FULL_TIME
  • Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
  • 4 Days Ago
Apply this Job
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Customer Service Supervisor
  • Wawa, Inc.
  • California, MD FULL_TIME
  • Job DescriptionThe Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist stor...
  • 5 Days Ago
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Customer Service Supervisor
  • Wawa, Inc.
  • Bel Air, MD FULL_TIME
  • Job DescriptionThe Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist stor...
  • 6 Days Ago
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Customer Service Supervisor jobs at Popular Companies

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Huntsville, AL
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/11/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Bakersfield, CA
  • ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
  • 6/10/2024 12:00:00 AM
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Customer Service Supervisor
  • Empire Auto Parts
  • Totowa, NJ
  • Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • McKesson Corporation
  • Fort Worth, TX
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Salt Lake City, UT
  • ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Sacramento, CA
  • Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 6/9/2024 12:00:00 AM
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Customer Service Supervisor
  • Floor & Decor
  • Mesquite, TX
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/9/2024 12:00:00 AM
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Retail Customer Service Supervisor
  • PetSmart
  • Dubuque, IA
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM
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About Maryland

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$72,406 to $96,742

Most Popular Cities in Maryland for Customer Service Supervisor Jobs

What does a Customer Service Supervisor do?

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