Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
We are seeking outgoing and personable Customer Service Supervisors at our Super Saver, in Columbus. In this role you will help manage the front-end, Cashiers, Courtesy Clerks, etc.
The Customer Service Supervisor position is Perfect for someone wanting to Jump-Start a Career and bolster their management work experience!
Specific Requirements:
Qualifications:
Previous Supervisory and/or retail experience is highly desirable. You must be at least 19 years of age to be in a Supervisory role with B&R Stores.
What We Offer:
We are proud to be an Equal Opportunity Employer
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person