Customer Service Supervisor jobs in New Jersey
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
- IT Customer Service - POST
-
Newark, NJ
FULL_TIME
-
Job title: Senior Systems AWS Devloper
Location: Newark, NJRequired skills:· 5 years of experience as a Systems Analyst or similar role, with a focus on customer-facing applications and trip planner systems within the transportation industry.·
Strong proficiency in programming languages such as C#, Python, or JavaScript, with experience in full-stack development preferred.·
Excellent written, verbal skills are required.·
Experience with Docker and Kubernetes.
Having used ECS or EKS in the past is a plus.·
Proficiency in at least one language from our stack: C#, .net, python· Strong notions of security best practices (e.g. using IAM Roles, KMS, etc.).·
Experience with monitoring solutions such as CloudWatch,
Prometheus, and the ELK stack.·
Previous exposure to large-scale systems design.·
Ability to troubleshoot distributed systems.·
Knowledge of writing infrastructure as code (IaC) using CloudFormation or Terraform.· Experience with building or maintaining cloud-native applications.·
Past experience with the serverless approaches using AWS Lambda is a plus.
For example, the Serverless Application Model (AWS SAM).·
Knowledge of software development life cycle (SDLC) and project management principles.· Solid understanding of software development methodologies, design patterns, and best practices.·
Familiarity with web development frameworks and technologies such as AngularJS, ReactJS, or Node.js.·
Excellent analytical and problem-solving skills, with the ability to translate complex requirements into technical solutions.·
Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
Regards,
Hameed Shaikh
SpikeIT Global Solutions, Inc.
Phone: 732-743-8526
Email: hameed.s@spikeitglobal.com
Web: www.spikeitglobal.com
Job Type: Full-time
Schedule:
- 8 hour shift
Experience:
- AWS Lambda: 3 years (Required)
- ECS: 3 years (Required)
Ability to Relocate:
- Newark, NJ 07102: Relocate before starting work (Required)
Work Location: In person
- 4 Days Ago
- IT Customer Service - POST
-
Newark, NJ
CONTRACTOR
- Job Title: Oracle Cloud Technical Solution ArchitectLocation: Newark, NJ Key Responsibilities:Experience designing robust and scalable solutions on the Oracle Cloud platform to meet client requirement...
- 1 Month Ago
- IT Customer Service - POST
-
Newark, NJ
CONTRACTOR
- Job title: Project Manager - Information Technology (Newark Light Rail Project Lead)Location: Newark, NJJob summary: * NJ State Client Innovation seeks a Project Manager for the Connected Assets proje...
- 11 Days Ago
- IT Customer Service - POST
-
Trenton, NJ
CONTRACTOR
- Need a BA with Help Desk, Customer Service, Analysis, and Testing experience to work in a Help Desk support role to work on provisioning user access to Judiciary applications.Position is Hybrid; 2 Day...
- 18 Days Ago
- Wakefern Food Corp.
-
Elizabeth, NJ
FULL_TIME
- About WakefernWakefern Food Corp. is the largest retailer-owned cooperative in the United States and supports its co-operative members' retail operations, trading under the ShopRite®, Price Rite®, The...
- 8 Days Ago
- Evonik
-
Piscataway, NJ
FULL_TIME
- Explore a world of opportunities with us. Look ahead with us and help shape innovative solutions to make our world more sustainable and life healthier, more vibrant and more comfortable. At Evonik, yo...
- 8 Days Ago
Customer Service Supervisor jobs at Popular Companies
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 6/10/2024 12:00:00 AM
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM