Customer Service Supervisor jobs in Ohio

EMSAR, headquartered in Austin, Texas, is a fast-growing national technical services company providing maintenance, repair and installation services to OEMs in the Healthcare, Laboratory, Self-Service Kiosk, and Critical Power sectors.

EMSAR's customer-centric model enables the Company to customize and deliver the highest quality solutions to its blue-chip and emerging client base.

EMSAR's portfolio of services includes :

• On-site technical field support, including maintenance & repair
• FDA field change orders ("recalls")
• Bench repair and remanufacturing
• Installation
• Call center
• Contract manufacturing and logistics
• FDA compliance and validation
• Project management
• Training and education

GENERAL DISCUSSION OF RESPONSIBILITIES, MISSION AND STRATEGY

EMSAR is looking for an Equipment Repair Technician I. The Equipment Repair Technician I is responsible for testing and repairing electro-mechanical products assigned by work order.

This position applies knowledge of electronics and mechanical principles in determining equipment malfunctions and applies skills in restoring equipment to operation.

This role may also be assigned to other operations and / or manufacturing teams as necessary to meet customer demand.

Essential Duties and Responsibilities

• Work as assigned to troubleshoot and repair "returned for repair" units or components in a manner that efficiently and effectively repairs electromechanical equipment in accordance with operational specifications and customer requirements.
• Performs with direction work requiring knowledge of equipment specifications, properties, materials and applications of the full array of hardware products offered by EMSAR
• Complies with company and OSHA safety requirements.
• Informs and seeks advice from appropriate supervisor of atypical / unusual repair items.
• Successfully completes assigned training within specified period of time.
• Other duties, responsibilities and tasks as assigned.

DISCUSSION OF PERSONAL CHARACTERISTICS AND "FIT"

The Equipment Repair Technician I will be an integral member of the team but also must be willing and able to take direction and have a desire to learn.

The candidate must be energetic, driven and have a professional demeanor. The highest integrity is a must.

• Analytical - The individual synthesizes complex or diverse information
• Problem Solving - The individual identifies problems in a timely manner and gathers and analyzes information. Works with Equipment Repair Technician III to determine appropriate solutions.
• Leadership - Ability to handle disconnected data and requests in a changing and dynamic atmosphere
• Quality Management - The individual looks for ways to improve and promote quality and demonstrates accuracy and thoroughness
• Judgment - The defers to Supervisor and / or Equipment Repair Technician III on decisions outside of normal scope.
• Attention to Detail - Job requires an accurate eye and thorough follow through when completing work tasks
• Initiative - Job requires a willingness to take on responsibilities and challenges
• Planning / Organizing - The individual uses time efficiently and follows action plans, maintains clean and organized work station.
• Safety and Security - The individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly
• Teamwork - Ability to work in a collaborative style
• Organizational Skills - Ability to work under tight deadlines and handle multiple, detailed oriented tasks
• Comfort working in a fast-paced environment with dynamic priorities
• Comply with all company policies and procedures and adhere to company standards

Qualifications

DISCUSSION OF QUALIFICATIONS

• Vocational diploma in electro mechanical repair or related field preferred
• 0 to 2 years experience including knowledge of electronic components and equipment including the use of instruments for diagnostic purposes
• Basic skill in Microsoft Office (Word, Excel, Outlook, etc.)
• Visual acuity to read instructions, operate machines, and visually inspect equipment
• Ability to exercise judgment in determining work sequence and in selecting proper tools and test equipment for each repair
• Ability to evaluate and troubleshoot mechanical and electronic devices
• Ability to follow detailed and defined work processes and work instructions
• Good oral and written communication
• Licenses / Certifications Required : None

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• This job operates in light manufacturing environment with exposure to equipment, tools and various noise levels.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand up to 4 hours;

walk; hands to finger, handle or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Employees in this role must be able to lift up to 40 pounds unassisted.

Last updated : 2024-05-14