Customer Service Supervisor jobs in Oregon
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
UA - Customer Service Supervisor
- Talent Acquisition Team at GAT
-
Eugene, OR
PART_TIME
- GAT is seeking dynamic individuals to join its team of aviation professionals. Classification: Variable Hour, Non-Exempt Job Summary: The Customer Service Supervisor is responsible for supervising all functions of the airline's customer service operations, which include, but are not limited to: auditing flight paperwork to ensure compliance, and completing personnel evaluations on leads and trainers. Coordinates proper handling of OJI including the acquisition of medical attention and corporate reporting. Ensuring compliance with all safety policies and procedures and working conditions for the entire operation. Attend safety meetings, team meetings, etc., and other airport forums. Handle all location personnel functions, ensuring proper personnel coverage on a daily basis. Serve as the liaison with airline customers as well as local airport authorities. Job Responsibilities: Monitoring and responsibility for the safe and efficient operation of all airline ground support equipment Reporting discrepancies that may exist both functional and mechanical on the ground support equipment; Coordinating between each assigned carrier to ensure that service for cargo and baggage meets the needs of the carrier to ensure on-time schedules are met Responsible for equipment and ensuring its safe and efficient operating status; Confer with other supervisors and managers to coordinate activities with other departments; Determining manpower requirements; ensuring disciplinary procedures are conducted in a fair, timely, and consistent manner; Ability to comply with attendance/tardiness standards. Able to perform under pressure and within fixed time constraints Read and interpret aircraft weight and balance loading instructions, hazardous materials identification labels, aircraft loading manifest, and baggage routing tags Follows and complies with all federal, state, municipal, airport authority, and carrier rules and regulations Ensure crews are being briefed before flights on positions to take and how flight will work Other duties as assigned Requirements: Strong understanding of Airline Customer Service Experience in the Airport Ground Handling business. Must possess computer experience (6 months) and knowledge of Microsoft Word and Excel Ability to navigate electronic devices (phones, computers, fax machines, printers, time clock, etc). A proven track record in supervising a business unit. Experience in operational planning and resource allocation. Working knowledge of GSE maintenance issues. Experience and understanding of commercial issues in aviation. Must have a High School diploma, GED Must be at least 18 years of age Capable of processing information in a timely manner Must have and maintain a Valid Driver's License Able to proficiently speak, read, and write in English Basic computer literacy Previous ramp or airline experience Must successfully complete all training requirements and maintain certifications throughout employment Must clear an FBI fingerprint background check Must successfully complete all required training Physical Requirements: Must be physically fit to perform the duties of the job including but not limited to standing, lifting, bending, pushing, and pulling for extended periods of time Capable of repetitively lifting up to 70 pounds in confined spaces and repetitively Must be physically fit to perform the duties of the job Willing to work outside in all types of weather conditions with exposure to loud noises Specific Working Hours Must be able and flexible to work variable shifts, weekends, and holidays Specific shifts to be determined Must be able to work extended hours on short notice during non-routine operations GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category. GAT Airline Ground Support is a drug-free workplace and conducts random drug tests. Employment with GAT Airline Ground Support is contingent upon a clean driving record, 10-year Criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
- 2 Days Ago
Customer Service Supervisor
- St. Charles Health System
-
Bend, OR
FULL_TIME
- Typical pay range: $31.25 - $46.87 per hour ($65,000 - $97,489 annually), based on experience.This position is based in the Single Billing Office and comes with a comprehensive benefits package that i...
- 7 Days Ago
Customer Service Supervisor 1
- ITW
-
Tualatin, OR
FULL_TIME
- Company DescriptionGaylord Industries, a leader in kitchen ventilation for over 75 years, is known for its durable systems and innovative approach, focusing on energy efficiency and labor optimization...
- 9 Days Ago
Veterinary Customer Service Supervisor
- Lakefield Veterinary Group
-
Portland, OR
OTHER
- Bridgetown Veterinary Emergency and Referral (BVER) is a specialty animal hospital located in Portland Oregon. Our hospital team includes highly skilled veterinarians specializing in Emergency/Critica...
- 1 Day Ago
Customer Service Supervisor Airport
- SUBABM-AVILAX - NEW
-
Portland, OR
FULL_TIME
- Customer Service SupervisorEmployee is responsible for the direct oversight of an assigned work team on a designated account and on a designated shift. Employee is further responsible for ensuring tha...
- 18 Days Ago
Customer service supervisor
- Mr. Rooter
-
Gladstone, OR
FULL_TIME
- At Mr. Rooter Plumbing you can lead a high-performing, customer-facing team that is the heartbeat of our business Are you ready to build on your customer service career experiences and lead your own t...
- 20 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 6/10/2024 12:00:00 AM
Customer Service Supervisor
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Oregon
Oregon (/ˈɒrɪɡən/ (listen) ORR-ih-gən) is a state in the Pacific Northwest region on the West Coast of the United States. The Columbia River delineates much of Oregon's northern boundary with Washington, while the Snake River delineates much of its eastern boundary with Idaho. The parallel 42° north delineates the southern boundary with California and Nevada. Oregon is one of only four states of the continental United States to have a coastline on the Pacific Ocean.
Oregon was inhabited by many indigenous tribes before Western traders, explorers, and settlers arrived. An autonomous government ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$71,352 to $95,335
Most Popular Cities in Oregon for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
Customer Service Supervisor in Grand Forks, ND
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Let's find out what skills a Customer Service Supervisor actually needs in order to be successful in the workplace.
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Customer Service Supervisor in Petersburg, VA
Supervisors are sometimes responsible for staffing levels and may be involved in the recruiting and interviewing of customer service team members.
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