Customer Service Supervisor jobs in Washington
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor (CSS4)
- State of Washington Dept. of Licensing
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Olympia, WA
FULL_TIME
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Description
We are dedicated to growing a culture of belonging through our values:Respect | Trust | Diversity | Inclusion | Equity.
At the Department of Licensing (DOL) we strive hard to create a culture where employees feel valued and respected. Employees are trusted and encouraged to be a part of process improvements that impact their work, create value for our customers and help build trust in our government.
Our Driver and Vehicle Records (DVR) team has a great opportunity for an enthusiastic Customer Service Supervisor with a passion for mentoring and coaching staff within the Corrections and Refunds Unit!
We are one of the most public facing state agencies and the second largest revenue generating agency in Washington State. We regularly interact with over 6 million Washington residents and collect nearly $3 billion in taxes and fees annually. We know our services are essential to our customers’ ability to live, work, drive, and thrive and we are committed to ensuring every resident has equitable and meaningful access to our services.
If you are skilled in managing competing priorities and are ready to lead a dynamic team, we encourage you to apply today!Duties
As a Customer Service Supervisor, you will have the opportunity to train and grow your team and contribute to a culture where employees feel valued and respected. You will be instrumental in making sure the unit is efficient and effective by assisting and responding to customers who have complex issues regarding driver and vehicle records. Your commitment to guiding this team by developing connections and communicating openly with other units throughout the division and agency will be critical to the success of supporting other units.
Some of what you will be doing:- Conduct regular unit meetings, sharing information, encouraging, and promoting teamwork, and employee engagement.
- Lead the team through system and operational changes.
- Write and develop departmental procedures for licensing service programs within the unit.
- Develop and provide training and technical assistance to customer service staff in coordination with the Customer Service Specialist lead, peer supervisor and unit manager.
- Write annual assessments and performance plans for the staff.
Qualifications
What you will bring:
- Six (6) years of experience helping clients and/or customers regarding inquiries, complaints, or problems.
- One (1) year leading and/or supervising a team.
- One (1) year using Microsoft Suite office products including Excel, Word, Outlook, and Teams.
Experience can be gained concurrently.
Up to four (4) years of relevant education may substitute year for year for experience.
(Associates degree = 2 years Bachelor’s degree = 4 years).What may set you apart:- Knowledge of Driver/Vehicle Licensing Laws and Rules.
- Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
- In addition, an acceptable fingerprint based criminal history background check is also required for this position, as a condition of employment. Fingerprints will be used to check the criminal history records of the FBI. You will have the capability to review and challenge any record through the FBI.
DOL is committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations.
For information about this position, available accommodations, or the interview process, contact Dawn Loduha.
Supplemental Information
Make a difference. Join our team!How to Apply:- Select the Apply button at the top of this job announcement.
You are welcome to include the name and pronoun you would like to be referred to in your materials and we will honor this as you interact with our award-winning diverse and inclusive organization.A paycheck is just part of a total compensation package. We offer some of the nation’s best benefits.
We value diverse perspectives and life experiences.
We employ and serve people of all backgrounds including people of color, immigrants, refugees, women, LGBTQ , people with disabilities, and veterans. We value the unique traits and attributes that each employee brings to the job. Through the diverse perspectives of an inclusive workforce, we will create a more respectful, productive, and unified team to better serve the public of Washington.
Veteran/Military Spouse Preference NoticeTo take advantage of veteran/military spouse preference, please email the Recruitment Team. Be sure to include the title of this recruitment in the subject line.
The Washington State Department of Licensing is an equal opportunity employer and does not discriminate on the basis of age, religion, sex (including gender identity), marital status, sexual orientation, race, creed, color, national origin, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability or the use of a trained dog guide or service animal by a person with a disability.
Persons requiring accommodation in the application process, during the recruitment process, or who need this job announcement in an alternative format, may contact the Human Resources Office at 360-902-4000 or may email HRRecruit@dol.wa.gov. Applicants who are deaf or hard of hearing may call our ASL interpreter via Video Phone at 360.339.7344.
The candidate pool certified from this recruitment may be used to fill future similar vacancies for up to sixty days. - 4 Days Ago
Customer service supervisor
- Marshall Retail Group
-
Seattle, WA
FULL_TIME
- Want to be part of a FANTASTIC , fast paced team? If so, you are invited to join our team! We have a limited number of openings for Customer Service Associates for our amazing location, Soda Pop, insi...
- 11 Days Ago
Retail Customer Service Supervisor
- TJX Companies
-
Seattle, WA
FULL_TIME
- Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
- 5 Days Ago
Retail Customer Service Supervisor
- HomeGoods
-
Seattle, WA
FULL_TIME
- Style is never in short supply at our more than 500 HomeGoods stores and we are constantly on a mission to provide the little surprises and extra touches that make a house feel like home. Same with wo...
- 5 Days Ago
Customer service supervisor
- Dept. Of Licensing
-
Olympia, WA
FULL_TIME
- We are dedicated to growing a culture of belonging through our values : Respect Trust Diversity Inclusion Equity. At thewe strive hard to create a culture where employees feel valued and respected. Em...
- 7 Days Ago
Embedded Customer Service Supervisor
- Sibylline Ltd
-
Seattle, WA
FULL_TIME
- Company DescriptionAbout SibyllineSibylline is a leading intelligence and strategic risk consultancy in the security sector. Since 2010 we have supported businesses, governments and NGOs through the p...
- 7 Days Ago
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Customer Service Supervisor
- Comprehensive Logistics Co Inc
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Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Lexington, KY
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- 5/31/2024 12:00:00 AM
Customer Service Supervisor
- LA Police Gear
-
Valencia, CA
- Job Description Job Description Job Summary: A back up supervisor to the customer service department processes orders in...
- 5/30/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Weatherford, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Mansfield, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Memphis, TN
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Wichita Falls, TX
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Washington
Washington (/ˈwɒʃɪŋtən/), officially the State of Washington, is a state in the Pacific Northwest region of the United States. Washington is the northwestern-most state of the contiguous United States. It borders Idaho to the east, bounded mostly by the meridian running north from the confluence of the Snake River and Clearwater River (about 116°57' west), except for the southernmost section where the border follows the Snake River. Oregon is to the south, with the Columbia River forming the western part and the 46th parallel forming the eastern part of the Oregon-Washington border. To the wes...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$75,511 to $100,892
Most Popular Cities in Washington for Customer Service Supervisor Jobs
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