Customer Service Supervisor jobs in Wisconsin
Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
Recently Added Customer Service Supervisor jobs
Customer Service Supervisor
- We Energies
-
Franklin, WI
FULL_TIME
-
We Energies, a subsidiary of WEC Energy Group, is seeking a Customer Service Supervisor in our Franklin, Wisconsin location.
Job Responsibilities
The Customer Service Supervisor is responsible for the following duties:- Lead a team of Service Managers, Energy Service Consultants, Customer Service Technicians, Designers, Expediting Clerks, and other clerical employees
- Provide a high level of proactive service to We Energies gas and electric customers
- Provide coaching, counseling, discipline, training and development to team members as required
- Establish performance management and development plans (goals) annually with each team member
- Monitor performance, reinforce expectations, evaluate and communicate performance levels to individual team members and adjust plans and priorities to meet goals as necessary
- Provide strategic leadership to establish and maintain relationships with customers and communities that result in strong loyalty to WEC Energy Group as an energy provider
- Work with Area Management for both Gas and Electric to ensure customer service and design needs are met and a high quality product is maintained
- Create an environment for team members to provide proactive service to customers and communities concerning electric, gas, and steam delivery issues
- Lead the service team to be the customer advocate for customers, to help customers make good decisions and to influence action internally
- This position is part of a rotation for on call/off hours response
Minimum Experience Required- Associate degree in business or related field. In lieu of a degree, candidates with a minimum of 2 years of experience in a leadership role may be considered
- 3 years of customer service experience
- Strong leadership ability and above average communication skills, including effective negotiation and client commitment management
- Bachelor's Degree
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class. - 3 Days Ago
Customer Service Supervisor
- Lake Express
-
Milwaukee, WI
FULL_TIME
- Lake Michigan's Fast Ferry is looking for motivated, reliable Customer Service Supervisors for our upcoming season!Customer Service Supervisors work in the Milwaukee terminal to help our passengers ha...
- 21 Days Ago
Customer service supervisor
- WEC Energy Group
-
Franklin, WI
FULL_TIME
- WEC Energy Group is one of the nation’s largest electric generation, distribution and natural gas delivery holding companies. We employ over 7,000 people in our energy companies and service subsidiari...
- 2 Days Ago
Customer Service Supervisor
- Handi Medical Supply, Inc
-
Minneapolis, WI
FULL_TIME
- Are you ready to start making a positive impact on the lives of others? Do you have call center supervising and/or medical supply sales experience? Are you ready to make a change? Handi Medical Supply...
- 3 Days Ago
Customer Service Supervisor
- O&H Danish Bakery
-
Mount Pleasant, WI
FULL_TIME
- About us O&H Danish Bakery is a medium sized bakery. We are professional, agile and our goal is to Sharing in the good life through a taste of happiness. One slice, one gift and one person at a time. ...
- 10 Days Ago
Customer Service Supervisor
- Border States
-
Pewaukee, WI
FULL_TIME
- Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards ...
- 14 Days Ago
Customer Service Supervisor jobs at Popular Companies
Customer Service Supervisor
- Floor & Decor Holdings, Inc.
-
Huntsville, AL
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/11/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Bakersfield, CA
- ** Customer Service Supervisor** * Bakersfield, California, 93307 PURPOSE This position is responsible for the creative ...
- 6/10/2024 12:00:00 AM
Customer Service Supervisor
- Empire Auto Parts
-
Totowa, NJ
- Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- McKesson Corporation
-
Fort Worth, TX
- Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Sacramento, CA
- Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Mesquite, TX
- PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
- 6/9/2024 12:00:00 AM
Customer Service Supervisor
- Floor & Decor
-
Salt Lake City, UT
- ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
- 6/9/2024 12:00:00 AM
Retail Customer Service Supervisor
- PetSmart
-
Dubuque, IA
- PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
- 3/4/2024 12:00:00 AM
About Wisconsin
Wisconsin is bordered by the Montreal River; Lake Superior and Michigan to the north; by Lake Michigan to the east; by Illinois to the south; and by Iowa to the southwest and Minnesota to the northwest. A border dispute with Michigan was settled by two cases, both Wisconsin v. Michigan, in 1934 and 1935. The state's boundaries include the Mississippi River and St. Croix River in the west, and the Menominee River in the northeast.
With its location between the Great Lakes and the Mississippi River, Wisconsin is home to a wide variety of geographical features. The state is divided into five dist...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$69,386 to $92,707
Most Popular Cities in Wisconsin for Customer Service Supervisor Jobs
What does a Customer Service Supervisor do?
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