Customer Service Supervisor jobs in West Virginia

Customer Service Supervisor supervises a staff of customer service representatives that respond to requests from customers by phone, e-mail, or chat. Manages the daily workload to ensure required service volume and quality levels are attained. Being a Customer Service Supervisor trains and coaches staff in standard policies, procedures, and best practices. Identifies opportunities for operational improvements and implements solutions. Additionally, Customer Service Supervisor monitors and evaluate staff performance. Responds to escalated issues to facilitate solutions. May provide direct customer support for complicated or critical issues. Typically requires a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. The Customer Service Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be a Customer Service Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)

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Full-Time Customer Service Supervisor
  • KOHLS
  • Morgantown, WV FULL_TIME
  • About the Role

    In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

    What You’ll Do

    • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service

    • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals

    • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines

    • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards

    • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices

    • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

    All Supervisor roles at Kohl’s are responsible for:

    • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture

    • Exercising good judgment; taking appropriate partners as needed

    • Modeling, guiding and providing direction to associates

    • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues

    • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing

    • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention

    • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty

    • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results

    • Accomplishing multiple tasks within established timeframes

    • Training, monitoring and reinforcing company policies, procedures, standards and guidelines

    • Maintaining adherence to company safety policies for the safety of all associates and customers

    • Key holder responsibilities include opening and closing store processes, and providing direction to associates

    • Other responsibilities as assigned

    What Skills You Have

    Required

    • Must be at least 18 years of age or older

    • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals

    • Strong verbal/written communication and interpersonal skills

    • Flexible availability, including days, nights, weekends, and holidays

    Preferred

    • 2 years experience in retail or similar industry



    Pay Starts At: $17.25
  • 1 Month Ago

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Customer Service Representative
  • Your Linen Service
  • Wheeling, WV FULL_TIME
  • Job DescriptionLooking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers s...
  • 4 Days Ago

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Customer Service Representative
  • Wheeling Linen Service, Inc.
  • Wheeling, WV FULL_TIME
  • JOB DESCRIPTION Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers ...
  • 1 Month Ago

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Production Supervisor
  • Your Linen Service
  • Wheeling, WV FULL_TIME
  • This position is responsible for the management of the production floor of a Processing Plant.As an important team member, the expectations will be to consistently strive and contribute to overall exc...
  • 3 Days Ago

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Production Supervisor
  • Wheeling Linen Service, Inc.
  • Wheeling, WV FULL_TIME
  • This position is responsible for the management of the production floor of a Processing Plant. As an important team member, the expectations will be to consistently strive and contribute to overall ex...
  • 12 Days Ago

B
Customer Service Representative I-II
  • Berkeley County Public Service Sewer District
  • Martinsburg, WV FULL_TIME
  • BERKELEY COUNTY PUBLIC SERVICE SEWER DISTRICT Job Description Customer Service Representative I/II Reports to: Accounting Supervisor Department: Finance Date: December 2021 Location: Administrative Of...
  • 9 Days Ago

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Customer Service Supervisor
  • Floor & Decor Holdings, Inc.
  • Huntsville, AL
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/11/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Cincinnati, OH
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/10/2024 12:00:00 AM

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Customer Service Supervisor
  • Empire Auto Parts
  • Totowa, NJ
  • Job Summary: The Customer Service Supervisor is a key link between the company and its customer base of collision repair...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • McKesson Corporation
  • Fort Worth, TX
  • Effective Date: February 22, 2017 . **Your Consent** *Google Analytics* We may use Google Analytics to measure how you i...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Sacramento, CA
  • Pay Range $16.50 - $24.70 PURPOSE This position is responsible for the creative workflow process for cashiering, handlin...
  • 6/9/2024 12:00:00 AM

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Customer Service Supervisor
  • Floor & Decor
  • Mesquite, TX
  • PURPOSE This position is responsible for the creative workflow process for cashiering, handling product returns, perform...
  • 6/9/2024 12:00:00 AM

F
Customer Service Supervisor
  • Floor & Decor
  • Salt Lake City, UT
  • ** Customer Service Supervisor** * Salt Lake City, Utah, 84115 PURPOSE This position is responsible for the creative wor...
  • 6/9/2024 12:00:00 AM

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Retail Customer Service Supervisor
  • PetSmart
  • Dubuque, IA
  • PetSmart does Anything for Pets and Everything for You –JOIN OUR TEAM! Retail Customer Service Supervisor About Life at ...
  • 3/4/2024 12:00:00 AM

West Virginia (/vərˈdʒɪniə/ (listen)) is a state located in the Appalachian region in the Southern United States and is also considered to be a part of the Middle Atlantic States. It is bordered by Pennsylvania to the north, Maryland to the east and northeast, Virginia to the southeast, Kentucky to the southwest, and Ohio to the northwest. West Virginia is the 41st largest state by area, and is ranked 38th in population. The capital and largest city is Charleston. West Virginia became a state following the Wheeling Conventions of 1861, after the American Civil War had begun. Delegates from so...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Supervisor jobs
$63,206 to $84,450

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