Customer Service Team Leader jobs in Illinois

Company Profile

Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers. We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, and Asia.

Job Description

• Under general supervision, evaluates and processes basic Lennox Industries customer email and online inquiries for price, availability, order placement and return goods authorizations.
• Responsible for the day-to-day operations of a team of representatives that handles customer service inquiries and problems
• The supervisor must take charge of the day-to-day application of organizational policies and procedures and serve as a liaison with key customers to resolve problems and discrepancies.
• Plan, direct, supervise and evaluate work flow.
• Direct and coordinate staff involved in a variety of activities, such as order processing, consumer relations, sales support, reviewing warranty claims and problems, processing customer returns and exchanges and expediting service and repairs.
• Coordinate work activities to achieve the volume expected to meet operational requirements.
• Recognize and recommend operational improvements.

Qualifications

• Any Degree
• 10-15 years of experience  in customer service operations , 5 – 6 years in leader ship
• Excellent written and verbal communication skills
• Ability to learn and understand basic HVAC terminology
• Prior experience and ability to navigate SAP, Salesforce, MS Office,  
• Able to meet SLA requirements.
• Desire to learn (professional and personal development)
• Ability to manage the team independently
• Multi-tasking and attention to details
• Ability to work closely with personnel from various departments and all levels of management.
• Effective verbal and written communication skills.