Customer Service Team Leader jobs in Maryland

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

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Customer Service Team Leader, Bethesda Restaurant Team
  • DIG Chefs-In-Training
  • Bethesda, MD FULL_TIME
  • CHEF IN TRAINING 

    COME JOIN OUR NEW RESTAURANT TEAM!

    $17 - $19 / hour depending on experience $2-3/hour in Tips!

    Interested in a 4-day workweek schedule while still getting full-time hours? 

    This schedule is offered as an OPTIONAL BENEFIT for those interested & will include four swing shifts that will begin between 10 am - Noon each day and last for 9 hours and 45 minutes with a lunch break

    ABOUT THE ROLE: As a Chef-In-Training, you will have the opportunity to work in a team focused kitchen environment and learn everything from interacting with guests to create a positive experience to following recipes for each kitchen station. We are searching for Chefs-In-Training who demonstrate a roll-up-your-sleeves mentality and a team spirit to ensure the restaurant operations run beautifully. 

    WHO WE ARE:

    Our scratch-based kitchens are built around people with a true passion for real good food and for running great restaurant operations. We teach individuals who are excited to share their enthusiasm for food and transform them into skilled chefs and restaurant professionals. You will advance and gain the ability to understand different positions in the restaurant, work with food, develop leadership skills, and stay sharp in our fast-pace culinary environment.

    If you are seeking a community where education, purpose, and taste matter, we encourage you to join our fa(r)m.

    WORK PERKS:

    • Competitive Pay: $17-19/hour depending on experience
    • Opportunities for GROWTH in a TEAM environment
    • Paid Time Off
    • Thanksgiving, Christmas and other Holidays Off
    • Flexible Scheduling: Part Time and Full Time Hours
    • Optional 4 Day Work Week Schedule with Full Time Hours
    • Complimentary DIG lunch everyday
    • Commuter Benefits

    YOU WILL: 

    • Follow DIG recipes for prepping, mixing, and cooking vegetables, proteins, & grains.
    • Gain exposure to different kitchen stations: Garde Manger, Grill, Roast, Market line, Concierge and Delivery/Packout.
    • Speak to current menu offerings, seasonality, and ingredients with guests.
    • Work to support the team during peak and off peak service, by pitching in wherever and whenever necessary.
    • Multi-task and move in the kitchen for extended periods of time. These physical requirements may be accomplished with or without reasonable accommodations.
    • Help to maintain the “A” lettergrade by following Department of Health and DIG food safety standards. 

    YOU HAVE: 

    • A desire to learn culinary practices and skills. 
    • A desire to create exceptional employee & guest experiences.
    • The ability to demonstrate and execute a strong work ethic.
    • A team-work focus.
    • Excellent communication skills.
    • An eye for detail and solving challenges.
    • The ability to perform physical requirements of the position (such as frequently lifting up to 25 pounds and occasionally lifting up to 50 pounds) These physical requirements may be accomplished with or without reasonable accommodations.

    Additional Role Note: 

    The duties of this position may change from time to time. DIG  reserves the right to add or delete duties and responsibilities at the discretion of Dig or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

     DIG  is proud to be an Equal Opportunity Employer.  We do not discriminate on the basis of race, age, ancestry, creed, color, religion, gender, sexual orientation, pregnancy, childbirth, breastfeeding or related condition, unemployment status, gender identity or expression, transgender status or gender dysphoria, marital status, domestic violence, sexual violence or stalking victim status, national origin, citizenship, disability, covered veteran and/or military status, genetic information or predisposing genetic characteristic, familial status as that term is described under the New York State Human Rights Law, caregiver or partnership status as those terms are defined under the New York City Human Rights Law (if you are employed in New York City) or other protected status or any other characteristic as protected under applicable federal, state and local law (“Protected Status)

  • 1 Month Ago

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Team Leader Patient Accounting Customer Service
  • medstar-pilot
  • Baltimore, MD FULL_TIME
  • MedStar Health's Patient Financial Services division is currently seeking a Team Leader to join the Customer Service Team (call center environment). Position is remote, Mon - Fri, 9:30am - 6pm. We are...
  • 20 Days Ago

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Customer Service Representative QuickBooks
  • First Team Professional Resources
  • Westminster, MD FULL_TIME
  • Customer Service Rep position - MUST HAVE QuickBooks data entry experience!$19-$20/hr Monday-Friday 1st shiftResponsibilities:- Provide exceptional customer service to clients via phone and email.- As...
  • 19 Days Ago

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Customer Service Representative
  • First Team Staffing Services, Inc.
  • Baltimore, MD FULL_TIME
  • Job DescriptionFirst Team Staffing is looking for a ROCK STAR to join our brand new TEAM in our Arbutus Office! We are looking for someone interested & MOTIVATED by the opportunity to GROW with our co...
  • 2 Days Ago

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Customer Service Leader
  • - 3700 Donnell Dr. (District Heights, MD)
  • District Heights, MD FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 2 Days Ago

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Customer Service Leader
  • - 12545 Eastern Ave (Chase,MD)
  • Middle River, MD FULL_TIME
  • The Customer Service Leader (CSL) works in support of the leadership team to facilitate the completion of all store-level tasks. The CSL performs a variety of tasks related to different areas of the s...
  • 2 Days Ago

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Customer Service Team Leader
  • Hubbell Lighting Inc
  • Manchester, NH
  • **Customer Service Team Leader** **Location:** Manchester, NH, US, 03109-5311 **Position Overview** As part of a world-c...
  • 6/11/2024 12:00:00 AM

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Medicare Advantage Customer Service Team Leader
  • Mass General Brigham
  • Somerville, MA
  • Ensures Medicare Advantage CSP guidelines and compliance with CMS regulations Identify trends within the Medicare Advant...
  • 6/10/2024 12:00:00 AM

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Customer Service Team Leader, Downtown Crossing
  • DIG Chefs-In-Training
  • Boston, MA
  • CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips...
  • 6/10/2024 12:00:00 AM

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Medicare Advantage Customer Service Team Leader
  • Partners Healthcare System
  • Somerville, MA
  • The Customer Service Team Leader for Medicare Advantage acts as a Subject Matter Expert within his/her team supporting t...
  • 6/10/2024 12:00:00 AM

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Customer Service Team Leader, Lenox Hill
  • DIG Chefs-In-Training
  • New York, NY
  • Customer Service Team Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour...
  • 6/9/2024 12:00:00 AM

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Customer Service Team Leader
  • romb.co.uk
  • Kent, OH
  • - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
  • 6/8/2024 12:00:00 AM

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Customer Service Team Leader
  • wrencareers.com
  • * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
  • 6/8/2024 12:00:00 AM

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Customer Service Team Leader
  • AZCO Corp
  • Fairfield, NJ
  • Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
  • 6/8/2024 12:00:00 AM

Maryland (US: /ˈmɛrələnd/ (listen) MERR-əl-ənd) is a state in the Mid-Atlantic region of the United States, bordering Virginia, West Virginia, and the District of Columbia to its south and west; Pennsylvania to its north; and Delaware to its east. The state's largest city is Baltimore, and its capital is Annapolis. Among its occasional nicknames are Old Line State, the Free State, and the Chesapeake Bay State. It is named after the English queen Henrietta Maria, known in England as Queen Mary. Sixteen of Maryland's twenty-three counties border the tidal waters of the Chesapeake Bay estuary and...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$59,381 to $77,774

Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020