Salary Company Skills Job Openings

Customer Service Team Leader jobs in New Hampshire

Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)

Recently Added Customer Service Team Leader jobs

F
Team Leader Customer Service Call Center
  • FedPoint
  • Portsmouth, NH FULL_TIME
  • FedPoint is seeking a dedicated and experienced Customer Service Team Lead to oversee a team of 10-15 Customer Service Representatives. Reporting to the Manager of Customer Service, the Team Leader will play a crucial role in ensuring high-quality and efficient customer service while managing daily operations and fostering a positive work environment.

    The Customer Service Department handles inquiries and changes for FLTCIP enrollees, managing communication via phone, email, and correspondence.

    • Job Duties:**
    • **Agent Supervision, Support, & Coaching (65%):**
    • Provide daily direction and coaching to ensure timely and accurate customer service.
    • Manage team adherence to schedules, breaks, and off-phone tasks.
    • Identify performance improvement opportunities and conduct coaching sessions.
    • Facilitate regular team meetings and maintain engagement with remote staff.
    • Assist in the hiring process, conduct performance reviews, and address employee relations issues.
    • **Operational Execution (30%):**
    • Evaluate customer service processes, recommending improvements.
    • Participate in strategic planning and execution of departmental workflow.
    • Serve as a key contact for internal departments, resolving issues requiring coordination.
    • Troubleshoot telephony and service systems issues.
    • **Special Projects (5%):**
    • Represent the department on special projects and committees.

    **Requirements**

    • High school diploma or equivalent required
    • 3 years’ experience as a customer service representative, trainer, and/or team lead
    • 1 years Supervisory experience required, preferably in selling or servicing in an insurance related field.
    • Prior experience developing and coaching call center representatives in an inbound customer service environment preferred.
    • Familiarity with call center industry tools, processes, performance metrics, and best practices preferred.
    • Long Term Care Insurance experience preferred.

    **What the ideal candidate possesses**

    • Must receive Long Term Care certification within 9 months of employment
    • Customer service driven
    • Leadership skills, with proven ability to lead, motivate, and performance manage a team of employees
    • Knowledge of call-center best practices, including tracking metrics and enforcing policies and procedures with the team to meet service goals.
    • Excellent written and verbal communication skills
    • Must be able to work independently, as well as lead a team
    • Problem solving / analysis skills
    • Organizational skills with attention to detail
    • Adaptable and flexible
    • Ability to implement and supervise to procedures and policies
    • Interpersonal communication skills and phone etiquette with tact, diplomacy and professionalism
    • Job requires approximately less than 5% travel

    📍 Location: Our office is located in Portsmouth, NH. This is a hybrid role with 2 days required in office.

    Why Join Us?

    Our mission is to grow and modernize insurance and benefits programs for federal agencies, military service organizations, insurers, and other select clients and partners by providing customized administrative services, well-designed and secure platforms, and an exceptional experience for customers.

    At FedPoint, we offer a dynamic work environment where innovation and collaboration are encouraged. You'll have the opportunity to make a significant impact while honing your team management skills and advancing your career.

    In addition to working for a company with great people and an excellent reputation, what’s in it for you?

    • Generous 401k plan: 100% match of employee's contribution, up to a maximum of 6% salary, vests immediately.
    • Lots of paid time off: 3 weeks’ vacation, 7 sick days, 3 personal days, and 12 paid holidays!
    • Competitive benefits include health, dental, vision, disability, life, legal, flexible spending account (FSA) and Health Savings Account (HSA) options.
    • 6 weeks fully-paid parental leave
    • Tuition reimbursement program to support career goals.
    • Corporate giving and matching gifts program.
    • Volunteer program: Paid time off to volunteer and company-organized volunteering opportunities.
    • A wide variety of personal, professional, and career development programs.
    • Comprehensive wellness program offering a variety of resources and activities to help support your well-being in the following areas: career, financial, mental, emotional, physical, social and community.

    FedPoint is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you’d like to view a copy of the company’s affirmative action plan, policy statement or have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call (603)433-4500. Equal Employment Opportunity Posters
  • 13 Days Ago
Apply this Job
H
PT Customer Service Leader
  • Hannaford Supermarkets
  • Exeter, NH FULL_TIME
  • Address: USA-NH-Exeter-141 Portsmouth AveStore Code: Store 08435 CUSTOMER SERVICE (7249944)Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is stil...
  • 2 Days Ago
Apply this Job
H
FT Customer Service Leader
  • Hannaford Supermarkets
  • Meredith, NH FULL_TIME
  • Address: USA-NH-Meredith-38 Nh Route 25 Unit 5Store Code: Store 08253 Customer Service (7244387)Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is...
  • 5 Days Ago
Apply this Job
H
FT Customer Service Leader
  • Hannaford Supermarkets
  • Keene, NH FULL_TIME
  • Address: USA-NH-Keene-481 West StreetStore Code: Store 08163 Customer Service (7241873)Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still co...
  • 5 Days Ago
Apply this Job
H
PT Customer Service Leader
  • Hannaford Supermarkets
  • Ossipee, NH FULL_TIME
  • Address: USA-NH-Ossipee-Ames Plaza Route 16Store Code: Store 08159 Customer Service (7241636)Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is st...
  • 5 Days Ago
Apply this Job
H
Customer service leader
  • Hannaford
  • Bristol, NH FULL_TIME
  • Address : USA-NH-Bristol-505 Pleasant Street Store Code : Store 08441 Management (7250209) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is stil...
  • 5 Days Ago
Apply this Job
View All Customer Service Team Leader Jobs

Customer Service Team Leader jobs at Popular Companies

H
Customer Service Team Leader
  • Hubbell Lighting Inc
  • Manchester, NH
  • **Customer Service Team Leader** **Location:** Manchester, NH, US, 03109-5311 **Position Overview** As part of a world-c...
  • 6/11/2024 12:00:00 AM
Apply this job
M
Medicare Advantage Customer Service Team Leader
  • Mass General Brigham
  • Somerville, MA
  • Ensures Medicare Advantage CSP guidelines and compliance with CMS regulations Identify trends within the Medicare Advant...
  • 6/10/2024 12:00:00 AM
Apply this job
D
Customer Service Team Leader, Lenox Hill
  • DIG Chefs-In-Training
  • New York, NY
  • Customer Service Team Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour...
  • 6/9/2024 12:00:00 AM
Apply this job
R
Customer Service Team Leader
  • romb.co.uk
  • Kent, OH
  • - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
  • 6/8/2024 12:00:00 AM
Apply this job
W
Customer Service Team Leader
  • wrencareers.com
  • * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
  • 6/8/2024 12:00:00 AM
Apply this job
A
Customer Service Team Leader
  • AZCO Corp
  • Fairfield, NJ
  • Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
  • 6/8/2024 12:00:00 AM
Apply this job
C
Chick-fil-A Customer Service Team Leader
  • Chick-fil-A
  • South Plainfield, NJ
  • Description Chick-fil-A Customer Service Team Leader Chick-fil-A South Plainfield, NJ Chick-fil-A South Plainfield is hi...
  • 6/8/2024 12:00:00 AM
Apply this job
W
Operations Customer Service Team Leader
  • workingatdllgroup.com
  • Des Moines, IA
  • ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
  • 6/7/2024 12:00:00 AM
Apply this job
View All Customer Service Team Leader Jobs

About New Hampshire

New Hampshire is part of the six-state New England region. It is bounded by Quebec, Canada, to the north and northwest; Maine and the Atlantic Ocean to the east; Massachusetts to the south; and Vermont to the west. New Hampshire's major regions are the Great North Woods, the White Mountains, the Lakes Region, the Seacoast, the Merrimack Valley, the Monadnock Region, and the Dartmouth-Lake Sunapee area. New Hampshire has the shortest ocean coastline of any U.S. coastal state, with a length of 18 miles (29 km), sometimes measured as only 13 miles (21 km). New Hampshire was home to the rock forma...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$58,574 to $76,718

Most Popular Cities in New Hampshire for Customer Service Team Leader Jobs

What does a Customer Service Team Leader do?

Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020