Customer Service Team Leader jobs in New York
Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Recently Added Customer Service Team Leader jobs
Customer Service Team Leader
- Price Chopper Supermarkets-Market 32
-
Watervliet, NY
FULL_TIME
-
Salary: $19.25- $31.00
Summary
Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible for overseeing the Front End operation to include customer service desk, register checkouts, vestibule, parking lot/sidewalk, breakrooms, bathrooms, and bottle return areas. Ensures that all Front End and Office policies and procedures are adhered to. Assists the Store Manager with the budgeting and financial goals of the Front End area to include payroll, wrap, over/shorts, cashier training and miscellaneous office incomes. Ensure corporate dress code is adhered to on the Front End and Customer Service areas.
Essential Duties And Responsibilities
Ensure each associate provides the highest level of fast, friendly, and efficient customer service, at all times. Ensure each associate asks each customer for an AdvantEdge Card. Ensure each associate smiles, acknowledges our customers at the beginning and end of each transaction. Ensure each associate is aware of shrinkrelated items and how to control. Maintain a neat, clean and organized workstation, according to 5S standards, at all times. Ensure proper training, scheduling, and supervision of all Front End, Office, Customer Service, and Bottle associates for excellent customer service. Responsible for providing a safe environment for associates and customers at all times. Ensure that all Front End, Customer Service, Restrooms, Back Office and Bottle customer courtesy and service standards are met at all times through proper training and scheduling of these areas. Also ensure that these areas are maintained in accordance with corporate and state sanitation regulations at all times. Ensure policy and procedures are followed in regards to systems (i.e. FDS, XCPS). Ensure that all Front End associates are following company dress code. Ensure that all cash and other asset controls and procedures are followed. Ensure that each Front End associate is properly trained and maintains proper training evaluation. Buddy training summary, CBT scores, evaluations, coaching and counseling. Ensure that all pricing errors are accurately recorded and given to the proper associate immediately for follow through. Ensure that all Front End supplies are ordered and that inventory controls are adequate to meet requirements and control expenses. Responsible to meet or exceed financial aspects of the Front End, Office, and Bottle departments in the areas of Front End CTO, Cashier Training, and miscellaneous office income. Ensure that the Front End, Bottle, Customer Service, and Office areas are maintained in accordance with corporate and state sanitation regulations, including restrooms. Ensure that all associates reporting to the Front End operation consistently work within company efficiency standards. Ensure that associates adhere to Front End and Office mission statements at all times. Ensure that all company programs are implemented and communicated to all Front End associates. Acts as the first level of support to the Customer Service area for problem determination. Manage the Front End Supervisors and Office Supervisors to ensure job knowledge and bench strength is met for the needs of the store. Perform other related duties as assigned by management and adhere to all company policies and procedures
Minimum Qualifications
Must be at least 18 years of age. Ability to manage others and demonstrate follow-through to achieve desired results and objectives. Strong Organizational skills and ability to multi-task. Satisfactory Performance Reviews. Strong communication skills. Basic Literacy Basic Computer Skills.
Education And Experience
NA
Physical Requirements
Exposure to Hot Environment Occasional 1-3 Hours
Exposure to Cold Environment Occasional 1-3 Hours
Standing Constant 5-8 Hours
Sitting Occasional 1-3 Hours
Walking Constant 5-8 Hours
Grasping/Finger Movement & Dexterity- Left/Right Hands Constant 5-8 Hours
Bending Constant 5-8 Hours
Twisting Constant 5-8 Hours
Pivoting Constant 5-8 Hours
Squatting/Kneeling Constant 5-8 Hours
Pushing/Pulling Occasional 1-3 Hours up to 75lbs
Lifting Occasional 1-3 Hours up to 50lbs
Lifting Frequent 3-5 Hours up to 25lbs
Other Physical Requirements
Store environment.
Constant standing.
Frequent walking, bending, reaching and climbing.
Repetitive use of left or right hand, wrist, arm and shoulder.
EQUIPMENT USED
Mainframe
Registers
Banking equipment
Price Chopper/ Market 32 and Northeast Shared Services does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.
Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.
We may also keep your information on file for further review should the location or hours not be a fit for either the store or your stated availability.
The disclosed compensation range for this position is applicable within the state the position resides. The actual base pay offered will consider internal equity and may also vary depending on the candidate’s job-related knowledge, skills, and experience among other factors. The compensation range is one component of Price Chopper/Market 32 and Northeast Shared Services’ total compensation and benefits package, which includes, 401(k), 401(k) match, paid time off, comprehensive health benefits, and more.
Nearest Major Market: Albany - 18 Days Ago
Customer Service Team Leader, NYC
- DIG Restaurant Teams
-
New York, NY
FULL_TIME
- CHEF-IN-TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still get...
- 1 Month Ago
Customer Service Team Leader, Williamsburg
- DIG
-
New York, NY
FULL_TIME,PART_TIME
- CHEF IN TRAINING Up to $19 - $23/hr with tips* Depending on experience Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still get...
- 17 Days Ago
Customer Service Team Leader, NoHo
- DIG Chefs-In-Training
-
New York, NY
FULL_TIME
- Customer Service Lead Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while stil...
- 1 Month Ago
Customer Service Team Leader, Williamsburg
- DIG Chefs-In-Training
-
Brooklyn, NY
FULL_TIME
- CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still get...
- 1 Month Ago
Customer Service Team Leader, Chelsea
- DIG Chefs-In-Training
-
New York, NY
FULL_TIME
- CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 ( $2-4/hour tips from a pool tips system) Interested in a 4-day workweek schedule while still get...
- 1 Month Ago
Customer Service Team Leader jobs at Popular Companies
Customer Service Team Leader
- Hubbell Lighting Inc
-
Manchester, NH
- **Customer Service Team Leader** **Location:** Manchester, NH, US, 03109-5311 **Position Overview** As part of a world-c...
- 6/11/2024 12:00:00 AM
Medicare Advantage Customer Service Team Leader
- Mass General Brigham
-
Somerville, MA
- Ensures Medicare Advantage CSP guidelines and compliance with CMS regulations Identify trends within the Medicare Advant...
- 6/10/2024 12:00:00 AM
Customer Service Team Leader, Downtown Crossing
- DIG Chefs-In-Training
-
Boston, MA
- CHEF IN TRAINING Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour tips...
- 6/10/2024 12:00:00 AM
Customer Service Team Leader, Lenox Hill
- DIG Chefs-In-Training
-
New York, NY
- Customer Service Team Up to $19 - $23/hr with tips**Depending on experience Base wage before tips: $16 - 18 (+ $2-4/hour...
- 6/9/2024 12:00:00 AM
Customer Service Team Leader
- romb.co.uk
-
Kent, OH
- - Customer Service Team Leader ** Customer Service Team Leader** Description Title: Customer Service Team Leader. Locati...
- 6/8/2024 12:00:00 AM
Customer Service Team Leader
- wrencareers.com
-
- * Customer Service Team Leader ** Customer Service Team Leader** Location: Wilkes-Barre, PA Department: Customer Service...
- 6/8/2024 12:00:00 AM
Customer Service Team Leader
- AZCO Corp
-
Fairfield, NJ
- Job Description Job Description Do you like to help people find solutions to their problems? Our customers contact us wi...
- 6/8/2024 12:00:00 AM
Operations Customer Service Team Leader
- workingatdllgroup.com
-
Des Moines, IA
- ** Our Organization** DLL is not your average financial services company. In fact, were above average in almost every wa...
- 6/7/2024 12:00:00 AM
About New York
New York is a state in the Northeastern United States. New York was one of the original thirteen colonies that formed the United States.
New York covers 54,555 square miles (141,300 km2) and ranks as the 27th largest state by size.[3] The highest elevation in New York is Mount Marcy in the Adirondacks, at 5,344 feet (1,629 meters) above sea level; while the state's lowest point is at sea level, on the Atlantic Ocean.
In contrast with New York City's urban landscape, the vast majority of the state's geographic area is dominated by meadows, forests, rivers, farms, mountains, and lakes. Most of...
Source: Wikipedia (as of 04/17/2019). Read more from Wikipedia
Income Estimation for Customer Service Team Leader jobs
$61,396 to $80,414
Most Popular Cities in New York for Customer Service Team Leader Jobs
What does a Customer Service Team Leader do?
Customer Service Team Leader in Knoxville, TN
NEW and EXCITING role for one of our TOP clients who are looking for an Online Customer Service Advisor Team leader, to join the team on a permanent basis.
January 05, 2020
Customer Service Team Leader in Kansas City, MO
We are searching for an experienced Customer Service Team Leader.
January 13, 2020
Customer Service Team Leader in Battle Creek, MI
More importantly you will need a flexible and ‘can do’ attitude, with a true desire to learn and be at your best when supporting and developing the team.
January 23, 2020