Customer Service Team Leader leads a customer service team that responds to phone, e-mail, or chat non-technical service requests from customers. Responds to and resolves escalated issues and/or unique or complex requests from customers. Being a Customer Service Team Leader monitors the daily workloads of team members and makes adjustments to ensure adequate coverage and that correct procedures are followed. Identifies system and workflow improvements to enhance the team's efficiency. Additionally, Customer Service Team Leader trains and provides support to less experienced team members. May assist manager or supervisor with scheduling. May be authorized to approve special adjustments or exceptions for a customer. May require a bachelor's degree or equivalent. Typically reports to a manager or head of a unit/department. Working team member that may validate or coordinate the work of others on a support team. Suggests improvements to process, is a knowledge resource for other team members. Has no authority for staff actions. Generally has a minimum of 2 years experience as an individual contributor. Thorough knowledge of the team processes. (Copyright 2024 Salary.com)
Do you love dogs? Would you like to work with pets and their people? Would you like working for a company that offers opportunities to advance to a career instead of just a job?
Do you equally love both dogs and people? Do you like a fast-paced, ever-changing environment that allows you to move around instead of being chained to a desk all day?
Our Customer Service Superstar is the quarterback of our business. S/he organizes the goings-on, answers calls and emails, makes reservations, checks dogs and customers in and out, cleans, and makes sure everyone is on the same page. Successful candidates are super friendly and helpful to people, professional, reliable with a strong work ethic, and willing to go the extra mile to give our guest and customers exceptional care. Candidates with some degree of leadership or self-confidence tend to do well but those prone to worry and anxiety do not.
We are a growing business of go-getters looking for another go-getter, someone who wants more than a job, who wants to move up and do something with his or her life.
Full or part-time hours are both possible. The job requires working some holidays (which are paid at time and a half). Pay begins at $14/hour and increases to $18 in $1 increments as you demonstrate increasing competence. How fast your pay increases is up to you. This job is a gateway job to supervision and management.
We are choosy about who we hire, but if you feel you are an extra-mile person who loves people and dogs and who wants to be part of growing business, let us hear from you.
IMPORTANT: Because Indeed only shows us work experience, it tells us little about you as a person. Your personal qualities are more important than your experience, so if you'll, at the time you apply, send us an Indeed message telling us about yourself and why you think you might be a good fit for our job, that'll significantly increase your chances of getting an interview.
If you're our kind of person, we'd love to hear from you.
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Expected hours: 40 per week
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Work Location: In person