Customer Service Trainer jobs in District of Columbia

Overview

CVP helps organizations navigate disruption and prepare for a culture of Continuous Change. We solve critical problems for healthcare, national security, and public sector clients through innovative strategies and solutions which leverage technologies and industry expertise. Our employee programs include comprehensive onboarding, extensive training, a formal mentor program, robust affinity groups, and social activities, all aligned with CVP’s culture of teamwork, excellence, respect, and flexibility.

CVP seeks a Senior Consultant to help lead the development of a sophisticated analytics platform used for reporting, dashboards, and predictive analytics. The professional in this role will have significant experience leading teams implementing business intelligence tools like SAP Business Objects and Microsoft Power BI as well as performing data engineering with Python. 

Responsibilities

• Oversee the creation of new analytic products (e.g., reports, dashboards) as well as datasets (e.g., fact tables) for a data warehouse.  
• Work with customers to develop business requirements and translate them into technical solutions. 
• Demonstrate strong testing and troubleshooting skills to solve problems across software, databases, and networking environments. 
• Assist in the identification, development, and establishment of technical standards and procedures. 
• Oversee progress of development team to ensure consistency with initial design and be able to demonstrate progress against a roadmap for an executive audience. 
• Demonstrate the ability to mentor/teach less experienced developers through code reviews and other learning tools. 
• Demonstrate the ability to prioritize and multi-task in an environment with evolving priorities and multiple work streams. 

Qualifications

• Must be eligible to obtain a Secret government security clearance. US Citizenship is required.
• Strong project management and cross-functional team skills, in addition to strong technical expertise in knowledge management and data/database management to provide oversight and guidance for all data-related services and support. 
• 10 years of experience working on a data team. 
• 3 years of team leadership experience. 
• 2 years of experience with BI tools like SAP Business Objects, Microsoft Power BI, IBM Cognos, or MicroStrategy. 
• 2 years of experience with Python and SQL. 
• 3 years or more of experience defining data system architecture and performing data modeling. 
• Understanding of cloud platforms such as AWS and their offerings. 
• Experience in agile software engineering practices. 
• Experience mentoring and training developers. 
• Understanding of software quality assurance principles. 
• Strong communication skills and a team player. 

Desired Skills 

• Certified Data Management Professional (CDMP) – Master or equivalent. 
• Knowledge and experience with: 

• PL/SQL 
• T-SQL 
• Jenkins or other CI/CD tools 
• Luigi, Airflow, Prefect. 

• Exposure to machine learning and natural language processing. 
• Experience in designing and implementing API led services and microservices. 

Location: Three days a week onsite at Dept of State, 2201 C St NW, Washington, DC.

About CVP

CVP is an award-winning healthcare and next-gen technology and consulting services firm solving critical problems for healthcare, national security, and public sector clients. We help organizations achieve lasting transformation and build a healthy, safe, and equitable world—a future we call What’s Next. 

What do we do? We do work that matters like advancing mental and behavioral health, streamlining immigration, and improving access and outcomes for underserved populations including Veterans, people experiencing homelessness, and rural American residents.  

How do we do it? Our team of industry experts deliver integrated, innovative solutions in Healthcare Research & Technology, Digital Transformation, Data Science, Cybersecurity, Marketing Communications & Change Management, and Strategy & Transformation. 

Why do we do it? Our core values define the CVP culture, guide our decisions, and enable our client-focused mission. We’re relentlessly focused on making a difference and building What’s Next for our clients and their customers. 

We believe diversity, equity, and inclusion are essential components of our individual and collective success, and our commitment to hiring and supporting Veterans has earned us three HIRE Vets gold medallions. Join us to start or advance your career with a mission-focused firm transforming healthcare, enhancing security, and making government work better. 

Customer Value Partners, LLC is a VEVRAA Federal Contractor and an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability. Customer Value Partners seeks to provide employment opportunities for protected veterans and individuals with disabilities.